Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Se mere
Virksomheden har svaret
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Se mere
Virksomheden har svaret
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Kontaktoplysninger
17, 2565, Ingleburn, Australien
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality and easy to assemble.
1. november 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Jo,
Thank you for the five stars!
We're glad to hear that you're happy with the quality of your new Savannah Cantilever umbrella and that you found it and the Extra Large Wheeled Resin base easy to assemble!
Kind regards,
Alana
Excellent quality product
Excellent quality product, easy purchase and delivery experience.
Definitely recommending to friends and family.
1. november 2025
Besvarelse fra Shade Australia Pty Ltd
Thank you for your five star review!
We're so glad that you found your new Sunhaven Classic Cantilever Umbrella to be of excellent quality, and that you were happy with your ordering experience with Shade Australia.
Thank you so much for the recommendation, we really appreciate it!
Kind regards,
Alana
These people are very pleasant \…
These people are very pleasant \ helpful to deal with . Communication re delivery was first class
25. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Jeff,
Thank you for your five star review!
We're thrilled that you appreciated our level of communication and that you found our staff so helpful! We always do our best to help!
Kind regards,
Alana
Service and Quality
Service is excellent ! I ordered on line 2 new umbrella covers . They were dispatched promptly and arrived by post to Qld within 4 working days. Quality of product and description were as outlined on their site which is also easy to navigate and order . Thank you to the team at Shade Australia!
11. november 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Cheryl,
Thank you for taking the time to write us a fabulous five star review!
We're so glad that you had a great experience with Shade Australia and that you received your order quickly. It's also great to hear that you found your Umbrella Protection Covers to be accurately described!
Kind regards,
Alana
Was easy to order and came quickly
25. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Gary,
Thank you for your five star review!
We're so glad to hear that you received your Asta Cantilever in good time - we always do our best to ship as soon as we can.
Kind regards,
Alana
Great product
It took 27 days from placing the order online to the umbrella arriving at rural NSW address took. I had to do the chasing up with Shade Australia and the freight carrier to find out its whereabouts. The umbrella itself is 10/10, good materials, sturdy and exactly as advertised. They are 100 times better than the patio umbrellas from hardware stores. Second time purchasing from Shade Australia (over a 3 year span) and I'm happy that they have maintain the quality of the materials used. The company could improve with logistics as I remember the first time I ordered there were also logistics issues.
10. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Thank you for taking the time to review your order with us!
I'm glad to hear how happy you are with the outstanding quality of your new Pandanus Cantilever Umbrella! We agree that it is a premium cantilever umbrella. Though it is a shame that your delivery took 27 days when we pride ourselves on being quick to ship. We do our best to ship with trusted couriers but sometimes they do let us down and we're sorry that affected your experience with us!
I hope your new Pandanus Cantilever umbrella does a wonderful job for you for many years to come.
Kind regards,
Alana
After a long search we have the umbrella we were looking for
We have been looking for a long time to find a high quality umbrella to replace our old one that finally gave up after more than 10 years. It was much more difficult than it should have been to find something that combined quality and a reasonable price. We finally found what we were looking for with Shade Australia. It arrived quickly and was exactly what we had been searching for. The details and description online were accurate and helpful with our decision making. The quality of the umbrella is excellent. So sturdy and well made. We hope it lasts as long as our previous one!
25. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Thank you for taking the time to write such a detailed five star review based on your experience with our store!
We're thrilled to hear how happy you are with your new Hurricane Premium Parasol; it's certainly a beautifully made umbrella but it's also quite strong so it should do a fantastic job at creating shade for many years to come.
Thank you again!
Kind regards,
Alana
Pleasant staff and promptly answered…
Pleasant staff and promptly answered any questions l had
25. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Adrienne,
We're glad to hear that we were able to help with your questions! Our staff are always happy to lend a hand and share our expertise in the showroom or over the phone.
Thank you for the five star review, and I'm sure your new Sunranger Eden Centrepost Umbrella will do a fabulous job for you for many years to come!
Kind regards,
Alana
SHELTA HARBORD x 3
The Shelta Harbord Umbrellas are extremely easy to operate and tilt, light but strong and well suited to the 40kg Fat Boy Bases. The service from Laura at Shade Australia has been exceptional. A very easy 5 stars.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Shade Australia Pty Ltd
Hi Barry,
Thank you so much for taking the time to give us a fantastic five star review; we're thrilled to hear how happy you are with your new Shelta Harbord Centrepost umbrella and the Sunranger FatBoy base. We're also so gad that the you've had an excellent experience with our staff - we're always happy to help!
Kind regards,
Alan
Great service & fast delivery.
24. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Judy,
Thanks for the five star review!
We will always ship as soon as we can, and we're glad to hear that you received your Umbrella Protection Cover so fast!
Kind regards,
Alana
Great communication
Great communication, quick delivery, and product is excellent. The Bayview umbrella looks fabulous
29. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Sue,
Thank you for your five star review based on your order with us! We're so glad that you had a great experience ordering your umbrella and that you're happy with it!
Kind regards,
Alana
Product was as per ordered
Product was as per ordered , delivery prompt and good condition
23. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Denice,
Thank you for your five star review!
We're very glad that you found your HoldOn Midi Clips to be as advertised and that you received your shipment quickly! We always do our best to ship as soon as we can so it's great to hear it arrived quickly and in good condition!
Kind regards,
Alana
Easy online ordering and quick delivery
1. november 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Maxine,
Thanks so much for taking the time to write us a five star review!
It's great to hear that you found it easy to order online and that you were happy with how quickly you received your order!
I hope your Shelta Rio Umbrella does a fantastic job for years to come!
Kind regards,
Alana
Extremely easy to understand the…
Extremely easy to understand the information and to order
5. november 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Ken,
Thank you for your five stars review based on your order with us!
We're thrilled to hear that you found it easy to understand the webpage for the Shelta Delux O'Bravia Umbrella Protection Cover - we've tried our best to make sure our whole website is easy to navigate and read!
Kind regards,
Alana
Delivery fast
Delivery fast. Order arrived at my door with no problems. Perfect! We would use Shade Australia again. Very happy with service and product!
17. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Jennifer,
Thanks for your five star review! We're glad that you were happy with how quickly you received your order and that you had a great experience with our store!
I'm sure your 90% Universal Shade Cloth will do a fantastic job for you for many years to come.
Kind regards,
Alana
These shade cloth fittings are terrific…
These shade cloth fittings are terrific ,strong and secure .Thank You .
27. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Ian,
Thank you for taking the time to write us a five star review! We're so glad that you're happy with the Shadefix Shade Cloth Fixing Strips and that you've found them to work really well. We're very proud of them!
Kind regards,
Alana
Exceptional Customer Service
Great product and well priced. Superb quality; exceptional customer service; friendly, professional advice . . . I could go on but you get the picture! Totally recommend Shade Australia. You won't be disappointed
31. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi John,
Thank you very much for your five star review - we're thrilled that you had a fantastic experience with our store. We're always happy to help and it's wonderful to hear that you appreciated the level of communication and service you received through your order. We really appreciate your recommendation!
Kind regards,
Alana
Besvarelse fra Shade Australia Pty Ltd
Hi Hans,
Thanks for taking the time to write us a five star review!
We're glad to hear that you found it easy to order from our online store and that you were happy with the level of communication you received throughout your order. We're also glad that you appreciated the ability to track your order! We always ship with trusted couriers.
Kind regards,
Alana
We previously bought a cover for our…
We previously bought a cover for our umbrella and it was very difficult to get on and off and hasn’t lasted well(not from Shade Australia),this one is a superior design and was actually less expensive, excellent quality material and zipper. Prompt delivery
15. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Vic,
Thank you for taking the time to write us a five star review!
We're so glad to hear that you are very happy with the quality of your new Umbrella Protection Cover, and that you received it in good time! I'm sure it will do a great job for many years to come!
Kind regards,
Alana
My order ws placed online
My order ws placed online. Great communication from start to delivery and the Umbrella cover is fantastic! Thankyou Shades Australia!
21. oktober 2025
Besvarelse fra Shade Australia Pty Ltd
Hi Sandra,
Thank you for your five star review based on your online experience with our store!
We're thrilled that you had a positive order with us and that you're happy with the quality of your Umbrella Protection Cover!
Kind regards,
Alana
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.