Quality of mirror not good at all, very shoddy workmanship. This company also don’t offer free returns like lots of other companies do. They also take the cost of delivery, which the customer, pays ba... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Absolutely shocking customer service. Ordered two items as gifts separately paid for delivery and they sent both items to one person. Their mistake and they didn't rectify. I asked for a Manager to ca... Se mere
Virksomheden har svaret
I purchased a mirror which once received I didn't like the quality as you could see where the plastic joined. When I mentioned why I was returning the item I was told that they were shabby chic,... Se mere
Virksomheden har svaret
Received 2 damaged bedside cabinets which I paid over £300 for and they are all scratched and marked. I took pictures of the chrome legs which are damaged and evidenced I opened them immediately after... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Badeværelsesrenovering
- Soveværelsesmøbelbutik
- Havecenter
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Lampeforretning
- Dagligstuemøbelbutik
Skrevet af virksomheden
We strive to offer best value for money whilst ensuring top quality products that are sourced from the leading suppliers around the world. Our product database is constantly being increased with the latest furnishings and products available. Our quality standards team check all items before dispatch to ensure you receive your items in perfect condition. Our dedicated team are very helpful and strive to ensure that our customers are totally happy in all their dealings with shabby chic and vintage. We have sold 1000’s of products worldwide and have a dedicated customer base who return to us time and time again. The business has benefited greatly through valued customer recommendations and feedback.
Kontaktoplysninger
108 Rosyth Way , M13 2EU, Dunfermline, Edinburgh , Storbritannien
- shabbychicandvintage@sky.com
- shabbychicandvintage.co.uk
1,4
Dårlig
70 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Great customer service - ordered a television unit that was delivered promptly. unfortunately there was a manufacturers fault with the unit. Natalie from Shabby Chic has been fantastic in dealing with this issue promptly and keeping me informed in the process.
I would use this company in the future and recommend.
15. maj 2019
Uopfordret anmeldelse
Attitude stinks!
Asked a simple question and got a condescending and argumentative response. The customer service agent has a poor attitude and continued to talk apsolute rubbish. I was happy to wait for the item I ordered, but asked if they had any idea on how much longer. Was then referred back to what the website stated “4-6 weeks” well deeer! I was asking for a more specific date if possible and all I got was attitude.
The email they have posted below in response to my review is not the email I received.
This was -
Thank you for your message
The items are due the beginning of February the website states 4-6 weeks
Kind regards
My response -
4-6 weeks would be now till the end of January, not February.
I ordered on 19th of December.
Their response -
You purchased on the 20th Dec its now the 17th Jan which is 4 week, the beginning of February is 6 weeks. If you would prefer to not wait then we can issue you a refund
My response -
Pretty sure it was the 19th (entered the order confirmation to clarify), but even if it was the 20th, the 31st of January would be 6 weeks, still not Feb.
Their response -
The item is due to us the beginning of February so only a few days after the 31st Jan.
My point was that the item should arrive between the 4-6 week estimate, otherwise it should state 6 weeks+.
I was just shocked that they’d prefer to argue about order dates, what their website stated and my expectations. The only resolution was I can get a refund if I’d prefer not to wait.
I was happy to wait, probably would’ve waited until March if I had to as it wasn’t an expensive item nor was it urgent, just felt that they didn’t really want my custom and I’d prefer to take it elsewhere.
18. januar 2019
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Sorry to hear you feel this way, our response that you feel was rude is below we could not give you a confirmed delivery date until the items had arrived into us.
We are glad you have loaded the email feed as this will show customers we have not been rude just informing you that the 4-6 weeks are only estimates and if you did not want to wait any longer a refund can be issued.
Hi there
Thank you for your message
The items are due the beginning of February the website does show 4-6 weeks, we can refund you if you do not want to await delivery
Kind regards
Chic & Vintage
Woeful Customer Service
Item arrived damaged... it happens though it shouldn't be a problem to resolve, I was taken aback to be told that it's my fault that the item arrived damaged, and that I myself have to take it up with the courier. Such a negative experience. Customer service is everything, it's not just at the point of sale!
2. november 2018
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Sorry to hear you have had a bad experience, we did book delivery with you and this did fail twice as there was nobody home, when the item was delivered on the third attempt you found it to be damaged so we arranged a collection on your chosen day. Occasionally Items can get damaged in transit especially if delivery fails. If we can help any further please do let us know
Natalie
Chic & Vintage
The candelabra I gifted a friend for …
The candelabra I gifted a friend for their new house was fantastic! She can't stop raving about them. Thank you!
13. november 2017
Uopfordret anmeldelse
Fabulous item and delivery
8. august 2017
Uopfordret anmeldelse
Two very happy people
One of these was a wedding present which they both loved.
The other was for my son who's just got a dog. He loved it too.
All in all two very happy recipients.
27. juni 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review and five stars
Best wishes
Shabby Chic and Vintage
Delighted
Excellent communication and service couldn't wish for better
26. juni 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks Marjorie for your five star review, we are so happy you like our service and products
Best wishes
Shabby Chic and Vintage
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review and five stars
Best wishes
Shabby Chic and Vintage
Shabby chic mirrored cabinet
I was looking for a vintage style, pretty bathroom cabinet and this was perfect! The website gave accurate measurements and a clear picture (inside and out). It was carefully packed and arrived in pristine condition. I will use this company again.
15. maj 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Thank you so much for your lovely comments and five stars
Best wishes
Shabby Chic and Vintage
I would recommend this internet shop
I would recommend this internet shop. You can find nice and unusual bits and bobs here that no one else sells. All good quality and good price.
6. maj 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for taking the time to leave us a fabulous review
Best Wishes
Shabby Chic and Vintage
More than 5 stars if I could!!
More than 5 stars if I could!!! Would highly recommend. Product fantastic. Packaging fantastic. Post fantastic!!!... Pleasure doing business.
5. maj 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for taking the time to leave us a lovely reviews
Best Wishes
Shabby Chic and Vintage
Excellent service
Excellent service; quick delivery; accurately described on ebay
25. april 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for taking the time to leave us a fabulous review
Best Wishes
Shabby Chic and Vintage
Beautiful item,looks amazing,reasonable …
Beautiful item,looks amazing,reasonable price would buy more
25. april 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Lovely products at lovely prices with …
Lovely products at lovely prices with free postage...definitely recommend
25. april 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Nice piece of furniture delivered …
Nice piece of furniture delivered quickly.
12. april 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Besvarelse fra Shabby Chic & Vintage
Many thanks for your lovely review
Best Wishes
Shabby Chic and Vintage
Fantastic Product
Fantastic Product , and really helpful seller. Thankyou
31. marts 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with your order
Kind Regards
Shabby Chic and Vintage
Besvarelse fra Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with your item
Kind Regards
Shabby Chic and Vintage
cabinet
The website was easy to navigate, the cabinet was delivered quickly and it is beautiful
9. februar 2017
Uopfordret anmeldelse
Besvarelse fra Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with your cabinet and how quick delivery is
Kind Regards
Shabby Chic and Vintage
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