Service My Car Anmeldelser 

Warning to car owners in Dubai: Beware of fake diagnostics and inflated quotes!

I had a terrible experience with Service My Car. Initially, their customer service seemed helpful, but once they took my car (Ford Mustang EcoBoost), everything went downhill. Their communication turned extremely poor, and their diagnostic report was completely dishonest.

They generated a massive quote, claiming I urgently needed to replace the brake pedal switch and brake pedal bush and later see ig some other issues comeup and fot changing the pedal bush takes 2 hours and requires 2 hours manpower charges which is 500 AED for service. The parts that had absolutely nothing to do with my car's engine misfire. Their representative/serviceman, Satish, lacked technical accuracy and was clearly attempting to loot money by pushing totally unnecessary part replacements. To make matters worse, they advised me to just "keep driving" despite claiming there was a coolant leak, which could have destroyed my engine.

When I rejected their inflated quote, they even tried to hold my car hostage by demanding an uncommunicated AED 250 "inspection fee" before releasing it to my recovery driver.

The Truth: I flatbed-towed my car away to an honest independent specialist. They inspected the vehicle and confirmed the brake switch and pedal bush were in perfect working condition and did not need replacement at all. The actual issue was simply a small exhaust leak (which they welded) and worn spark plugs. My car was fixed smoothly and affordably without any of SMC's fake "critical repairs."

Service My Car operates on deceptive upselling and poor customer care once your vehicle is in their hands. Save your time, money, and peace of mind—take your car directly to a trusted independent workshop instead.

I purchased their AED 349 package, which included testing and major servicing, expecting professional service and proper care for my car. Unfortunately, even the car wash was not done properly. This makes me seriously question the quality of the service they provided and whether all the promised work was actually completed.

I handed over my car expecting it to be serviced properly, but it was returned without the level of care and attention I expected. This experience was extremely disappointing and felt like a waste of money.

I would not recommend this service based on my experience. Customers pay for proper servicing, not just promises. ServiceMyCar

I am extremely disappointed with the service I have received today in Abu Dhabi.

I booked the Premium package specifically because I was promised that my car would be delivered by 8 PM at the latest. It is now 10 PM, and I still have no proper update or confirmed delivery time.

The situation with your delivery partner, Zofeur, has been extremely frustrating. Every few minutes, a different driver calls asking for my location, and then the driver cancels the ride. When I call ServiceMyCar, there is still no clear information about where my car is or when it will actually be delivered.

What is the point of paying extra for a Premium, hassle-free service if I have to spend my entire evening following up, dealing with repeated driver calls and cancellations, and still have no clear answer?

I expect ServiceMyCar to take ownership of this issue and provide me with a clear and immediate update on the exact status of my car and a confirmed delivery time. This experience is certainly not what I expected from a Premium service.

My original review after booking the service was going to be five stars because the initial experience was excellent. The pickup was very well managed. My car was collected at around 3:00 PM on Day 1, and the driver was professional and courteous. The sales representative Lijo who initially contacted me was also friendly and accommodating, including offering me a discount. At that stage, I was very happy with the service but later on he was not contactable.

After the car was picked up, Satish contacted me and confirmed that the car had been received. He introduced himself as my point of contact and informed me that he would update me once the assessment was completed.

On Day 2, I received the assessment report in the afternoon. To give credit where it is due, the report was reasonably detailed, and the accompanying video was informative. It showed both the interior and exterior of the car and gave a good overview of its condition. This part of the process was handled well.

Unfortunately, the experience deteriorated significantly after that.

I was originally told that the car would be delivered by the end of Day 2. However, I received no meaningful updates, and nobody proactively contacted me regarding the status. When I tried calling and messaging Mr. Sathis I received no response.

By the morning of Day 3, I contacted the original sales representative who had arranged the booking and discount, but he did not answer my calls. I also contacted Satish, who had told me he was handling the car and would be my point of contact, but he too did not respond.

After repeated attempts to get an update, a lady finally called me on Day 3, she was helpful and informed me that Satish was on leave and that she would now handle my case. She said she would come back to me with the quotation and further details.

However, even the quotation process was unnecessarily fragmented. The quotes were sent in multiple parts—first one, then another, and then a third—without providing a clear overall picture or final confirmation. By around 4:00 PM on Day 3, I still had no clarity on the final status. I eventually had to call again out of frustration. I was then assured that the car would be delivered that evening without fail.

At this point, nearly two and a half days had passed, and the overall experience had become very poor due to the lack of communication, ownership, and coordination.

At around 8:00 PM, I finally received a call asking me to make the payment. Even the payment process was more complicated than necessary, involving a two-step process that could have been made much simpler. After completing the payment, I received a message that the car was on its way.

The car was eventually delivered at approximately 10:45 PM, which I consider unreasonably late. I parked it and inspected it properly the following morning, only to find that the car had not even been washed properly. I have photos and videos documenting this.

Another major concern is the pricing. While I can understand that genuine parts may come at a premium, the labour charges quoted were, in my view, excessively high. Based on my comparison with market rates, the labour cost was approximately three to three-and-a-half times higher than what I would normally expect to pay elsewhere.

Overall, the company appears to have systems and processes in place—the pickup, assessment report, and inspection video were all reasonably well handled. However, the customer experience after the initial assessment was extremely scattered. There was poor communication, no clear ownership when the assigned person was unavailable, repeated chasing from my side, fragmented quotations, a delayed delivery, and finally a car that was not even properly cleaned.

My experience started as a potential five-star review but ended up being a very disappointing one. Unless there is a significant improvement in communication, accountability, pricing transparency, and final quality checks, I would personally avoid using this service again and would not recommend it to others based on my experience.

I am extremely disappointed with my recent experience with ServiceMyCar.
What started as a routine service turned into a long and frustrating process. I paid a huge amount for the repairs, yet I am still unable to properly use my car because the AC is not functioning correctly. It is currently cooling on the driver’s side but not properly on the other side.
The biggest concern is the lack of transparency. I was informed that several parts had been replaced, but I was not provided with the old parts or sufficient evidence showing exactly what was replaced and what work was carried out.
After spending a significant amount on the vehicle, I am now being faced with the possibility of paying another AED 5,000–6,000 for the AC. This is extremely frustrating and raises serious questions about the diagnosis and quality of the previous work.
A customer should not have to repeatedly spend money to fix problems that should have been properly diagnosed in the first place.
I hope ServiceMyCar takes this complaint seriously, conducts a proper and independent investigation, and provides a genuine solution rather than another explanation or additional bill.
I am sharing this review because customer service is not only about taking payment; it is about transparency, accountability, and standing behind the work you have done.
Very disappointing experience.

Service not satisfactory. They offer discount on servicing. Then they quote huge amount on additional works and inform that it is critical. Don't fall into the trap of discount offered.

Received the car after service in dirty condition specially inside, no tires rotation has been done as requested, tires notification on the screen, date/time not set, two small scratches on front cover, they put some aftermarket parts although I requested all parts to be genuine. Very bad experience, will not return back again

Very Good Company !

I am extremely dissatisfied with the level of service I received. My car (Nissan Sunny 2016 Model) had a problem like there was a slight delay in clutch engagement if you move from stop, and also a slight delayed acceleration because of one engine senser was active. I approached them and I was arranged one service engineer Mr. satish . They took 3 days to come with a quote what is the problem with my car, they recommended overhaul of gearbox, thereafter the problem will be resolved. Their charges were 4500 Dhs, Knowingly they are charging high I agreed that amount expecting a better service from them. because what I understand is that all the car holders love their car like their own child.
But let me tell you they do not have a professional diagnostic team who can pin point what is the issue with the gearbox, they never try to do a electronic diagnostic before they commence the repair, and they are least bothered to ask the customer what are the known problems with the vehicle which is very essential to come to a final conclusion for defect analysis and problem solving.
They overhauled my car, I just asked them all the warning signals are re-set, they said that there are two codes still active and if required to check it will be extra. The active codes were HO2S2(Bank 2 sensor 2). I was really surprised what was the requirement to overhaul my car gearbox if they could not see the known problem? After that they try to justify their side.
I paid the service amount.
The way they treated me is totally unacceptable, if we give a car for defect analysis they are supposed to sent a full list of known defects and estimated cost for each.
They don't do that. Also their cost of repair is not less than OEM charges. Then why someone should approach them once OEM is available.
If you love your car, and expect a proper repair value for money never go to them. Because they do not have a systematic way of checking a car, a procedure for submitting a service report with list of spares used, and cost of unprofessional repair is very high.

I am extremely dissatisfied with the level of service I received. After bringing in my vehicle, I was presented with an outrageously inflated quote that felt like a clear attempt to take advantage rather than provide a fair assessment. When I understandably did not approve the estimate right away, the service team — particularly Sherine, the advisor assigned to me — shifted the blame for the delay in repairs onto me, rather than acknowledging their lack of clear communication and follow-up. The experience was unprofessional, frustrating, and a complete waste of my time. I will not be returning and strongly advise others to be cautious when dealing with this service center.

Regret having to give them even a 1 star rating just to get this review through so others can save the hassle.

My name is sujin.i did it my car service only oil service and full 360 check up they collect me 900dhs but they did only oil change.they mentioned all service cost in the bill. ac filter not clean and air filter not clean and oil filter also not changed.water service not clean well.if anybody doing there go and infront of your eye do it after they bring your vehicle you don't know what they are doing there.i go another garage really I disappointed because they (service my car) team not did anything before.my all my car problem I cleared other garage.this all people are cheating. don't spoil your money this same like company froad people.

In the end after they kept the car for 5 days they send me an unbelievable overpriced quotation were they put all the parts to be replaced (which i dont think its necessary they just wanted to get more profit) and with labour cost double of the price parts so i told them to return the car as i will not continue with the repairs and i will pay for the diagnosis only the amazing thing is that they charge each diagnosis separately (which i was not informed about before proceeding) so the bottom line of this experience is that i gave them my car and it sat for 5 days there and i paid 500AED for nothing

Very overpriced labour and costs for items which I did not approve. They wanted to charge me 400 over the approval price as they made a mistake with the document. They did lower the price after I complained but not the original price/ I would never have agreed to it if they had informed me. The work should have been around 300 max and they were asking 1000!

It is a pure scam company. I gave my car for general check up. It takes usually couple of hours. At the begining they said they will collect car 7.30 in the morning and deliver the car following day in the morning. I said ok. Same day evening because there is no message i asked them. They didn't even started. After several messages they sent me quotation on following day afternoon. It's been 4 days they will only change air, ac filters and wiper blades plus diagnose the warning lights. No communication yet despite i sent thme several messages.

Check up prices are looks like very cheap but overcharges everything later. I checked eached items in different garages. Servicemycar quote everything extremely high. Tyres are almost 1000aed more expensive for each brand. I don't trust anything they are doing to my car at the moment. Probably they are checking youtube how to fix car.

For those people who experience a bad service why we don't do something to give lesson of this shot company, may car sitting there for 2 days just to change the oil and filter im trying yo call many time but still not get any response from them. This is shit service

Disappointing, unprofessional, takes so long, charge so much, takes up to a week for a simple brakes fix.
never going back, not recommended.

Beware this company as they are actually doing Fraud by telling different stories and asking money on day by day basis. Don't waste your money as I have already done a big mistake. Invoice reached to 15000 AED and they are still asking for more money.

If I could give them 0 stars I would. Useless stay away!! They had my car 15 days and only changed the battery. They only got an auto electrician to check the key programming when I said I was taking my car back - they are terrible and they tried to charge me for work and parts they hadn’t provided. I think this is like theft. They are not an honest company and will charge inflated prices for parts to make more money

I would put zero if I could.
Bad service, bad communication.
This company is a scam.

Bad Service

I’ve had a terrible experience with this “SERVICE MY CAR”, and I want to warn everyone. This is the second time they’ve drained my car battery. After the first service, I thought it was just an oversight, but after paying for a second service, my car stopped working again for days, with constant short drives followed by a dead battery which no battery charger or jumps starts could repair.

I called their customer service multiple times, which was beyond frustrating. One of their staff came to check the car, confirmed the battery wasn’t working, and told me it was fixed and held 86% charge (48% on the day of the service). But as soon as he left, the car completely died and didn’t work for days.

I had no choice but to get a new battery TWICE on my own just to be able to drive. Their customer service is awful, and the quality of their work is unreliable. Please Do not book with these people—they’ll drain your car battery and leave you stranded. Stay away!