Great service from Duggie (engineer) Had a visit from one of senior stairlifts engineers to fix a problem with our stairlift. He fixed it quickly. Was courteous, proficient and very helpful. A great a... Se mere
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Se, hvad kunderne siger
Jordan and Aaron did an excellent job of the installation. Very happy with their workmanship, clean and tidy. They explained the product professionally and left with us knowing everything we needed to... Se mere
Virksomheden har svaret
We had a Stairlift fitted yesterday in my mother's house. The installer was a young girl called Eilidh Rouse. She phoned to give us one hour's notice, turned up on time and preceded to make an absol... Se mere
Virksomheden har svaret
We phoned on Thursday and could have had someone out the following day but we chose to wait for a couple of days. Jordan arrived dead on time having phoned beforehand to let us know he was on the way.... Se mere
Virksomhedsoplysninger
Om Senior Stairlifts
Skrevet af virksomheden
About us.
Here at Senior Stairlifts, our mission is to offer a simple, no-nonsense process that gets the right stairlift for yourself or a loved one, installed at a great price. We have proudly supported clients across the UK – Our friendly and knowledgeable engineers ensure each stairlift is fitted with the guaranteed peace-of-mind you can always expect here at Senior Stairlifts.
Kontaktoplysninger
Zeal Court, LS19 7BN, Leeds, Storbritannien
- 0800 995 6019
- contact@seniorstairlifts.co.uk
- seniorstairlifts.co.uk
4,7
Fremragende
183 anmeldelser
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Check what you’ve ordered!
After reading reviews I decided to call and book a repair, I was told my Dads stairlift would cost £900 to fix, due to circuit problems! Fair enough as it was reconditioned when originally purchased.
He then gave me a quote for a reconditioned lift, with a full track and power swivel chair.
Wavered the call out charge if we decided to go ahead, which Dad agreed.
Dad paid a deposit and we booked an appointment.
Stairlift was then installed but minus the power swivel. Can’t fault the guy that came and installed however he installed a manual swivel.
After watching Dad use the lift he said this should have been a power swivel, I responded well that’s what we were expecting. He then read the notes from the order which stated install power swivel if needed! He agreed it was needed so we booked another apt to correct this. He agreed to not take payment for the remaining balance until power swivel was indeed installed.
Unfortunately Dad got stuck at top of stairs, which did result in a lengthy hospital stay.
Yes you came out and corrected your mistake before Dad came out of hospital.
However if we’d got what we ordered not the cheaper option, this could have been prevented.
Please check with the installation guy before any work starts that you’re getting what you ordered!
Update on review…
Although I stand by my initial review on the installation problems, I will add that everything has now been resolved, outstanding balance paid to the company not the debt recovery after speaking to Adam,
Thanks for understanding everything!
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hi Roxanne,
First of all, I want to say how sorry we are to hear about your father's accident and hospital stay. We sincerely hope he’s recovering well.
You’re absolutely right that the powered swivel chair should have been delivered on the day of installation, that was our mistake caused by a warehouse dispatch error. Our engineer did his best to minimise disruption by installing the standard chair on the day, and once it became clear the powered swivel was needed, we returned to fit the correct part before your father returned home.
While we can’t be certain whether the powered swivel would have prevented the incident, we deeply regret any part we may have played and understand your frustration. We also appreciate that you took the time to acknowledge the installer’s professionalism.
We’ve tried to reach out several times by phone and email to resolve the matter and are still very much open to a direct conversation. We’d also be happy to offer a gesture of goodwill as part of that discussion.
That said, as the outstanding balance on the installation remains unpaid and we’ve not received any response, we will need to consider next steps if we don’t hear back from you soon.
We remain committed to putting things right and would genuinely appreciate the opportunity to speak with you directly.
** update to review, this is now with debt recovery **
Kind regards,
Kieran
Managing Director
Senior Stairlifts Ltd
Saviour Senior Stairlifts…
EMS Lifts refused to come out to repair my lift because it was old. This was the first time I had been told there was an expiry date! my chair is not used much because my husband died in 2016. I asked what I should do and was told "find a local repairer". Luckily I looked on Google and found Senior Stairlifts. I would like to thank you for sending an engineer (Chris) who soon solved the problem. I feel EMS were very unhelpful but luckily I have now found Senior Stairlifts.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hello Beryl, thank you so much for your kind words. We're sorry to hear about the difficulties you faced with your previous provider, but we're truly glad that you found us and that Chris was able to assist you. We understand it's important for stairlifts to be reliable, and we're always here to help.
Immensley pleased.
I am writing this for my brother as he isn't computer literate " I rang Senior Stairlfts on the recommendation of my sister. The representative that came out was very pleasant and very professional.He listened while I explained what I wanted and worked round all the problems I could see with doors etc.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hello, Thank you so much for your kind review, and we're happy to hear it was through a recommendation. It's so good to know that our team was professional and able to help your brother!
Really fabulous personal service.
Really fabulous personal services firstly from Dan who did the initial visit. My father has had a stroke and is really frail and at times struggles with his speech, the compassion shown was second to none and it was evident that customer service was paramount to the company. Further to this Rhys was equally as professional doing the install and clearly took pride in his work and wanted to ensure we were happy with using the lift. Highly recommended.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Thank you so much for your kind words and thoughtful review. We're truly grateful you took the time to share your experience. We're especially pleased to hear that Dan and Reece provided the level of care and professionalism we strive for. Supporting families during challenging times is something we take very seriously, and it's heartening to know that our service made a difference for your father. We'll be sure to pass on your kind feedback to both Dan and Reece. Thank you again for your recommendation.
Care if you vulnerable
Care if you vulnerable this is a company to be wary of from my experience
23. april 2025
Uopfordret anmeldelse
Questionable Service and Support
Dad paid £5000 for a reconditioned stairlift. He passed away roughly 9 months later. When we approached Senior Stairlifts to see about taking it back, they want over £250 for the removal service, and no value for the stairlift itself. Despite selling reconditioned in the first place. Took advantage of a vulnerable person. Tells you everything you need to know about doing business with them. Wouldn’t recommend.
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Dear John,
Firstly, I would like to express my sincere condolences on the passing of your father. I appreciate that this is a difficult time for you, and I am sorry for any additional distress this situation may have caused.
Regarding your concern about taking the lift back, I would need to fully understand the circumstances and review our records. Unfortunately, after thorough investigation with my team, we have been unable to identify the specific file relating to your case. However, I must clarify that we do not guarantee a buy-back service. Our aim is always to install reconditioned lifts to the highest possible standard, which means we aim to buy them as new as possible.
From the cost you have quoted, I assume the stairlift in question was a curved model. The majority of the expense for curved stairlifts comes from the bespoke manufacturing of the rail, which is custom-made for each staircase and, unfortunately, cannot be reused. The only reconditioned components are the stairlift chair and power pack.
With regard to removal, we do not offer a removal service for £250. However, in some cases, we do charge for the removal of stairlifts that we would not be able to repurchase.
Your review mentions concerns about our service and support, as well as suggesting that we take advantage of vulnerable individuals. I completely understand that it may have been upsetting to find that the stairlift no longer held the value originally paid, especially during a time of grief. However, I feel it is important to clarify that the price paid covered not just the stairlift itself, but also the bespoke manufacturing of the rail, the reconditioning process, delivery, installation, and ongoing aftercare. The lift was fully provided, installed, and covered under warranty for the duration it was needed. Had any support been required during that time, our team would have been available to assist.
At no point do we take advantage of vulnerable or elderly individuals. In fact, we proudly support thousands of customers in similar circumstances every year, ensuring they receive the mobility solutions they need.
If you would like to discuss this matter further, please do not hesitate to contact our team, and they will be happy to connect you with me directly.
Best wishes,
Kieran
Managing Director
Absolutely amazing work left clean and…
Absolutely amazing work left clean and tidy Scott stuck Spider-Man stickers and management gave toys for my grandson, we’re over the moon
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hi Karen, Thank you so much for the kind words! We're glad Scott and the team made it a great experience — and that your grandson loved the surprises! Please reach out if you need anything else.
Good company
Very informative professional installer Darren would highly recommend lovely stairlift
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hi Ros, thank you for your lovely review. We're so glad to hear that Darren gave you all the information you needed.
Excellent service definitely recommend
Had stairlift taken out today Carl called an hour before arrival, he was very polite and very clean and tidy, all removed in about 30 minutes and gone ,very quick payment excellent service .
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hi Mark, thank you for your kind review. We're pleased to hear that Carl removed your stairlift and restored the stairs to their normal setting.
Time wasters!
A more time-wasting company I have yet to encounter! Appalling communications (Can only assume it was a VERY inexperienced operative I spoke to!). A brand new stairlift, going for an absolute song but they wouldn't touch it without a 'sticker' on it. Sold the stairlift to another, more professional company (without a sticker fetish!) on the same day. Avoid at all costs.
REPLY TO COMPANYS REPLY
3 or 4 days of utterly needless emails! I had to ask the same question more than once (not having received an intelligent reply ie ‘what info do you need from a sticker’. If you think that’s helping bereaved people, you need to be in a different business!
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hello Paul,
Thank you for your wholly inappropriate review. Our procedure requires that we see the data sticker, which identifies the age, make and model of the stairlift. After all, one wouldn’t purchase a car without verifying its registration, would they?
Wishing you all the very best.
Kieran
Managing Director
Excellent professionalism
Excellent professionalism from the initial discussion and visit for survey to the office liaison and then the installation by karl and colleague.
Understand fully our needs and sympathetic.
An 86 yr olds quality of life improved from day 1. Should have done earlier. Don’t hesitate to have a senior stairlift installed.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hello, Thank you for your kind review. We always do our best for our customers, and that includes seeing things from their point of view. We appreciate your recommendation, Please reach out if you need anything else.
BEWARE (CON MEN )
BE VERY CAREFUL CAME OUT SAID IT WAS GOING TO COST 600 POUND FOR NEW CIRCUIT BOARD THE TECHNICIAN THEN SAID I WOULD BE BETTER OFF GETTING ONE OF THERES AT 2000 POUND MY SON IN LAW WHO IS AN ELECTRICAL ENGINEER AND SAID HE HAD TAKEN 2 PLUGS OUT AND ALL THAT WAS WRONG WAS A LOOSE SWITCH FIXED IT STRAIGHT AWAY WORKING PERFECT CON MEN
THEY JUST TELL YOU YOURS IS BROKEN SO YOU WILL BUY ONE OF THERES PLEASE GET SECOND OPINION
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hi Sandra,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience, as this is certainly not the outcome we would ever wish for. I’d really appreciate the opportunity to look into this further—please could you get in touch with us so we can discuss it in more detail?
Best regards,
Kieran
Managing Director
Professional Engineer
The engineer came to fix the stairlift, it was badly broken and he recommended a replacement lift, correctly.
Engineer returned to install a replacement lift within 2 days. Fitted efficiently and professionally.
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra Senior Stairlifts
Hi Cathy, thank you for your review! I'm so pleased to hear you had a good experience with us and we were able to supply you a replacement lift so fast!
The two gentlemen that came out where…
The two gentlemen that came out where very efficient and nice people. The job was done very quickly and thoroughly and they both had alot of patience with my 88 yr old dad who has Alzheimer's so thank you gents.
8. januar 2025
Uopfordret anmeldelse
A really caring company.
A really caring company.
Scott uninstalled a stairlift that was no longer required. Very quick, tidy and cleaned up after. No issues at all.
8. januar 2025
Uopfordret anmeldelse
Fast service.
Came out to measure immediately. And was fitted within 2 weeks. Fab ⭐⭐⭐⭐⭐
23. december 2024
Uopfordret anmeldelse
The best Christmas from Darren of SeniorStairlifts
Fab company to deal with. Ordered my stailift at beginning of Oct 24 then unfortunately had to spend 2/12 mths in hospital. No probs, lift installation put on hold.Was discharged Friday before Christmas on the understanding stairlift in place. Darren the engineer went far and beyond what could be expected which included a 100mile round trip for a replacement part he was not satisfied with. He worked until 2045hrs. He has given me and my family the best Chistmas gift ...I am home at last and so thankful to Darren for making this possible.
20. december 2024
Uopfordret anmeldelse
Stairlift Installation
He arrived as planned and was friendly and helpful. Everything was cleaned and tided before he left and he also took some of my rubbish as the bin was full.
Thanks Dan.
12. december 2024
Uopfordret anmeldelse
The chairlift super hero.
The engineer Reece was brilliant... friendly, informative and didn't leave till we were happy with his job and he made sure we knew how to use our stairlift.
19. december 2024
Uopfordret anmeldelse
Very helpful
Very helpful, engineer polite got the stair left done quick, didn't have to wait in all day.
5. december 2024
Uopfordret anmeldelse
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