My phone was downgraded from £175 to £50 following inspection. I didn't agree with some of the feedback (like saying the phone doesn't have a good battery despite the fact that it was reported as... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Because my phone was 'excellent' condition and the prepaid label is ready email said "Include accessories: only send the device itself, no chargers or cases" I didn't send the charging cable and wa... Se mere
Virksomheden har svaret
I was initially sceptical; there weren't many reviews and I thought it could be a scam. After dispatch the communication could have been better, but I received the value initially agreed and which... Se mere
Virksomheden har svaret
The whole process was straightforward from start to finish, from requesting an offer for the phone through to final acceptance of an offer. They even offer free postage to send your devices in and kee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We give you cash for your old gadgets.
Kontaktoplysninger
338 Hessle Road, HU33SB, Hull, Storbritannien
- 0330 912 2002
- hi@sellmobile.co.uk
- sellmobile.co.uk
4,2
God
51 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra SellMobile
Hi,
Thanks for sharing your experience. We’re glad to hear that you had a positive experience with our service.
Kind regards,
Customer Support Team
SellMobile.co.uk
Besvarelse fra SellMobile
Hi,
Thank you for sharing your experience. We’re pleased to hear that you had a positive encounter with our service.
Kind regards,
Customer Support Team
SellMobile.co.uk
What a refreshing change.
It's nice to deal with a company who just gets the job done to the best of their ability, then leaves you feeling that you made the right choice.
The website process was a breese, select my phone I'm selling, Check the price and if your happy click sell. Great right!
My doubts started when I came to print the label and I saw it was addressed to Budd and Todd LTD. I thought this was SellMobile.
I was really tempted to withdraw, I thought well that's the last I'll see of my phone. But I'm delighted to say I was totally wrong.
It was a second class Postage Label and the phone was sent on a thursday. Well they emailed me on Saturday morning to say "Your phone has passed all of our checks and we just need to confirm your Identity.
Once done, the money was paid into my Bank Account the same day. Not many companies are so efficient or treat you with respect. They were fantastic.
I can thoroughly recommend them to anyone wanting to recycle electronic goods. The whole process was quick and painless. Thanks and when I need to recycle, Ill be back.
27. januar 2025
Besvarelse fra SellMobile
Dear Brian,
Thank you so much for taking the time to leave such a detailed and positive review of your experience with SellMobile.co.uk. We truly appreciate your feedback and are delighted to hear that our process was quick, efficient, and left you feeling confident in your choice.
We understand your initial concerns regarding the postage label addressed to Budd and Todd LTD, and we appreciate you highlighting this. Your feedback is invaluable, and we will certainly look into how we can make this aspect clearer to our customers to ensure greater peace of mind.
Your recommendation means a great deal to us, and we're thrilled that we could provide a service that met your expectations. We look forward to assisting you again when you next need to recycle electronic goods.
Warm regards,
Customer Support Team
SellMobile.co.uk
Very quick and efficient
Very quick and efficient, I went in and immediately within minutes I sold my phone and left with cash. Amazing
22. januar 2025
Besvarelse fra SellMobile
Dear Josh,
Thank you so much for taking the time to leave us this fantastic 5-star review. We're delighted to hear that you found our service quick and efficient, and that you were able to sell your phone and leave with cash within minutes—amazing indeed!
We truly appreciate your support and kind words. We warmly welcome anyone looking for a seamless experience to come and visit us.
Best regards,
Customer Support Team
sellmobile.co.uk
I feel that I was misled over the price…
I feel that I was misled over the price that I would receive for my phone. The phone was in perfect condition and the expectation was that it would be at a certain price which it wasn't.
3. januar 2025
Besvarelse fra SellMobile
Thank you for your feedback. As we mentioned in our email, the price was adjusted because your phone did not meet our "good" grade criteria. Specifically, the battery health is below 93%, which is typical for a phone that is 2 to 3 years old. We believe it's fair to deduct £6 for this reason. As part of our price promise, if you are not satisfied with the adjusted price, we can return your phone to you free of charge.
Best wishes,
SellMobile Team
Airpods
sold my air-pod we agreed a cost i posted them to the company they then reduced the offer. i excepted the offer they then reduced the offer again, i then rejected the offer they then wanted me to pay £10 to have my airpods posted back to me. such a con trying to make money out off people. wouldn't use this company again.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra SellMobile
Dear Caroline Gorman,
Thank you for your recent review. We take all feedback seriously; however, we believe your claims do not accurately reflect the circumstances surrounding your transaction.
Our process is transparent and outlined clearly at every stage. Any adjustments to offers are based on the condition of the items received, and customers are notified promptly with the option to accept or decline.
We would also like to clarify that our price promise and free return policy apply exclusively to genuine customers. This means the device must not be defective when claimed to be in working condition. If we identify discrepancies that suggest an attempt to pass off a defective device as fully functional, we reserve the right to adjust our offers and apply standard return fees, as outlined in our terms. This policy ensures fairness and protects against potential misuse.
We are committed to providing fair and honest service to all our customers. If you genuinely believe there has been an error, we encourage you to contact our customer support team directly with your reference number so we can address your concerns appropriately.
Kind regards,
Customer Support Team
sellmobile.co.ukellmobile.co.uk
Excellent service
Excellent service. Really quick and a fair price paid. Highly recommended.
24. august 2024
Prompt service
Clear instructions, free postage and prompt service. Notified of progress throughout and paid out quickly.
19. august 2024
Offer revised but otherwise decent
I sold a replacement phone I'd bought when mine was stolen to SellMobile. The process was pretty easy although you have to print out the postage label yourself, which was a bit tricky as I don't have a printer (who does these days?!). On receiving the phone, my offer was revised due to the condition of the phone which was a bit of a shame. I think I probably could have argued my case given that the phone was bought brand new only 3 months ago. However, once I accepted the revised offer, I received the payment pretty much immediately.
2. juli 2024
Excellent service and communication
9. februar 2024
Fast response
Fast response. Very fair price, much better than most sites. Prompt payment once you've accepted offer. Would definitely recommend
27. oktober 2023
Best company around
Best company around. If your selling tech this is the place to go they by far offer the best price anywhere. I checked all places online no where could beat sellmobile. No messing around company free postage get paid as soon as they receive it same day. Hassle free experience and they keep you updated throughout on there site. Top professionals not sure how well known they are but they deserve to be up there right at the top and deserve all the business they get. Sellmobile there is nothing more you can do nothing service is faultless and flawless how can you improve when the service is already perfect. To all the staff involved behind the scenes at sellmobile i take my hat off to you keep up the great work.
16. maj 2023
Great place
Friendly staff, very helpful when you want to get new accessories for your phone.
I did sell my old phone very quick with good price.
20. februar 2023
Excellent from start to finish
Excellent from start to finish. Very quick payment and the best price I could have got for my old phone. Highly recommend.
6. januar 2023
Great
I sent my phone in on Friday. Got paid on Saturday.
Very fast service. And better price than I found anywhere
14. januar 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.