Selfridges Anmeldelser 526

I ordered 4 items online and only 1 item arrived with a damaged repacked box. Selfridges are not very good on replying about the investigation, emails are being ignored and online chat just cut off when the customer service doesn't want to give you any further information. They didn't advise when I will get the refund and all I can do is wait for the items return by DHL to their distribution centre. Selfridges confirmed that DHL found the missing items, which proved that I never receive them and it is not necessary to hold on the refund.

Shambles of a company. Cancelled £730 order without any cancellation emails. Took a day off work to accept and order has now been cancelled?

No complaints about the product I purchased but for the love of god I can't unsubscribe from the emails. I've tried so many times but they keep coming. Why doesn't the unsubscribe thing work!!???

I ordered a parcel from selfridges and it was supposedly delivered on the 3rd December 2022 to my old address, the people at my old address are adamant they didn’t sign for it, they have give us our other parcels, DPD never delivered it and saying they are? I have tried to contact selfridges numerous times with no luck!! My order is now out of stock and I am out of pocket and now can’t get my daughter the Christmas present she really wants, don’t know where to go with this. You have replied below and I have contacted selfridges numerous times again but still waiting for an update 5 days later.

Nightmare experience. Wrong designer bag delivered. Sending it back to UK is impossible as FedEx/DHL want a phone number and name (and to pay import tax), which Selfridges won’t provide. Customer service is polite but never does what they promise. Called 5 times and still no action. Pure stress

Very poor experience from a store that I used to go to all the time. Ordered a dog coat and paid extra for it to be delivered within 2 days. 8 days later hasn't arrived. Chased by email and although I've given the order number I've asked for my name, email and address, provided those and nothing back. Can't access the app either. I work with customers and in tech. Definitely would have expected a brand like this to get the basics right. Will not shop there again.

I ordered an iPad through Selfridges and received a confirmation email, I logged into my account to see that the order had been cancelled. I haven’t received any emails to confirm the order was cancelled. The money was taken and is still sitting in my banks pending account 7 days later! I’m am furious! I need to reorder an iPad elsewhere but Selfridges obviously haven’t cancelled the payment with the bank. How can this company take peoples money when they have no stock? Customer service just told me to contact the bank! It’s really unacceptable.

Ordered 2 items online which have never been delivered to me.
Someone else signed for the delivery not in my building (i checked CCTV footage)
I called CS they asked me to communicate via email only but they keep ignoring my emails.
So frustrating
I have proof that the package has been misplaced by DPD but they don't seems to care.
I never though i would have such a BAD experience with a luxury department store.

your system always has problems... As an international level luxury corporation you should do better! The annual winter sales is what keeps me subscribing over the years. It seems that we don't even get a sale this year, and your system has issue adding items to carts. Oh well...last straw to not renew my subscription!

I had a problem with the price in my shopping cart being 100 times larger than it should be when proceeding to payment gate. I had contact them via chat, they couldn’t solved.
I have also tried to contact them by email several times, but not only have they not responded, but my account has been locked. When trying to log in on the website, the system says my "Shopping Cart is locked by a customer service representative".
I have needed to shop by this week and have not even gotten a reply as to whether or not a resolution can be reached.
I shop at Selfridges online so often that I wasted a little over 10 months when I just renewed my Selfridges+ subscription last month.
The issue that someone has warned us about below can really happen.
I was really disappointed.

Delivered an item before they initial delivery date, knowing I wouldn't be in. Left the parcel at a side door which is visible and accessible from the street which I didn't consent to.

No acknowledgement from them other than "well its been delivered" when it clearly hadn't. No follow up emails and a complete lack of empathy from the customer service team.

I've forked out a lot of money for a product which never arrived.

An order placed on Monday was partially shipped I have sent emails and messages via messenger and this company continues to not respond My advent calendar is still missing and they do not provide any single response I sent a message to Andrew Keith Managing Director at Selfridges and still waiting for a response

Love Selfridges always a great experience

Ordered a birthday gift to be delivered to Oxford street shop on a Friday. Had an email to say it wouldn’t arrive on time but gave me no indication as to when it would be delivered. I emailed to say I could potentially pick it up on Saturday but thereafter I wouldn’t be able to go into town for a long time. Plus the birthday will have been and gone. I asked for it to be delivered instead. I had an email to say that they would need to charge for delivery and they can’t retrieve the cost of delivery off me at their end so I would need to order it again. I then asked for a refund and I was then told I would need to wait 7 days (the holding time for the parcel at the store ) and then I would get a refund. When I asked whether or not I could have an immediate refund I was told no and by the way the order is still in transit so it won’t even be 7 days from today, it will be 7 days from when it arrives in store. I was cut off twice on online chat prematurely even though I was being very polite. Is it me or is this really poor customer service from a luxury brand?! Certainly won’t be shopping at selfridges again. Not to be trusted it seems.

If I could give a zero then I would !! Bought earphones worth over £300 which I found faulty as they kept cutting out and caused irritation to my ears and were poor fitting. I returned the product within the 28 return period. Selfridges refused to acknowledge my complaint and said that the item was not faulty and they would not refund me my monies. They said that I had used the item.
Of course I used the item or how else would I have found the fault ????
I will be taking matters further to claim my monies back .... watch this space !

Bought a stone island jogger and sweatshirt set. I love how they inform you every step of the process. Brilliant A++ service. Super fast delivery! Very pleased.

I shop on Selfridges often and have subscribed to Selfridges Plus to enjoy unlimited international shipments during the effective period of 12 months when placing orders online. Have been placing orders regularly since 2020 for personal consumption for international shipments to Hong Kong. Renewed my Selfridges Plus subscription last year so I can continue to enjoy unlimited international shipping.

Recently my account was suddenly locked for unknown and unexplained reasons. Emailed customer service numerous times yet getting no reply whatsoever. My 1-year subscription is not finished yet, and I can no longer place online orders with my account. I cannot even log in. When trying to log in on the website, the system says my "Shopping Cart is locked by a customer service representative". Rediculous.

Please think twice before you subscribe to the unlimited shipment plan called "Selfridges Plus" since they can stop/suspend/lock your account without giving any reasons. And when you can't even log in to place any orders your annual subscription is forfeited involuntarily.

I recently ordered some underwear from Selfridges and am very pleased with the service and delivery. Selfridges kept me closely in touch with the progress of my order and it arrived beautifully packed. DPD delivered the package within two days of my placing the order, so what's not to like!

5/5 Incredible customer-care/service from incredible employee Amrita today. I called the main number on google and spoke to Amrita regarding an enquiry about one of their rooms at Selfridges - she was absolutely brilliant - the dream person you would want to speak to regarding a customer service enquiry! My query was for Selfridges Oxford Street where I am heading to right now. Amrita is a 5/5 brilliant employee with exceptional ability and work ethic - she went over and beyond to help me resolve an answer to my query. A TeamLeader in the making with ineffable professionalism and charm. Please please look after this member of staff, Selfridges & Co and recognise and reward her value - Amrita works in services of Customer Care on the mainline number. Thank you so much Amrita 🪷 - and thank you to your team members too.

I made a purchase with selfridges online...they didn't ship my order for a week..after countless emails. They finally ship the order..tracking was fine..package was suppose to delivered from DHL..package was not delivered because SELFRIDGES ASK THEM TO DESTROY the package..told THEM IT WAS FRAUDULENT..MORE EMAILS AND CHATS..STILL NO RESOLUTION..THEY LOCKED MY ACCOUNT..STATED I COMMENTED FRAUD..DESTROYED MY PACKAGE..NO REFUND..I'M TAKING THEM TO SMALL CLAIMS COURT..EMAILS AND CHATS FOR A MONTH..JUST GIVE MY MONEY BACK. AND I WILL GET MY MONEYONE WAY OR ANOTHER. WORST EXPERIENCE EVER! CS IS THE WORST