Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Se mere
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Se mere
Virksomheden har svaret
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Kontaktoplysninger
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Storbritannien
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
God
217 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I truly appreciated the level of…
I truly appreciated the level of attention and support I received. It’s rare to find a place that combines great service with genuine compassion. Highly recommend to anyone looking for reliable medical equipment and exceptional service!
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
We’re so pleased to receive your 5-star rating! Your feedback means a lot to our team — thank you for choosing SelfiMed UK.
Amazing reactive customer service
Amazing reactive customer service. Response time to enquiries and emails were so fast. I made an error in the delivery address and my heart sank, but I contacted them and literally heard back within 3 minutes that the address had been amended. And the price was better than I had found elsewhere. It was delivered on time as and was exactly what I wanted. It can be a bit daunting ordering a large expensive piece of medical equipment, especially one that your family member would rely on but they were so helpful and reliable I would definitely use again and recommend.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you for your kind words and 5-star review! We’re glad our service met your expectations and hope to serve you again soon.
Could not speak with anyone
I was interested in buying a stand aid but could not get anyone to answer my calls. Using their rather unhelpful AI Bot, and having been forced to type “I want to speak to a human”, I was then left hanging, wondering whether someone was going to get back to me or not. I now understand that Miles answered after 3 minutes by which time, having read the previous reviews concerning poor comms, I had left the site and purchased a much better product from a northern medical supplier.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Hi Mike,
Thank you for your feedback. For clarity, here is the exact sequence of events:
• 15:18 – Our bot confirmed the chat was being transferred to a human.
• 15:19 – You left a message: “Hello. Should I buy from somewhere else? Can’t speak to anyone so will buy from somewhere else.”
• 15:22 – I replied: “Hello, how may I help you? It’s Moses here…”
• I then followed up with: “…We don’t know the exact age. The item is preowned, it may have some scratches, but it is fully functional.”
After that, there was no further response from your side until now.
We value all customers and always aim to reply as quickly as possible. In this case, the delay was only three minutes. We hope this clears up any misunderstanding, and we remain happy to assist with any questions you may have.
Kind regards,
They totally ripped me off
They totally ripped me off! I was hoping to save money, but instead I wasted my money. I bought an Airesense 10 machine, but after about 5 minutes of use, it sounds like a truck. It makes an incredible noise! I spent €250 for the machine and €66 in duties to have it shipped to Italy, and now I'm totally ripped off. Don't buy anything if you can't return it. Be careful!
12. august 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
tone:
⸻
Hi Moggia,
Sorry for the inconvenience. If the item is not working as intended, please email or text us directly, and we will arrange a replacement at no cost to you. If you haven’t already contacted us, consider this your first step — we resolve nearly all issues quickly with a simple call or text.
Good company to work for.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
We really appreciate the 5 stars! It’s great to know you’re happy with your purchase and our service. Thanks for being a valued SelfiMed UK customer.
Prompt reply to my enquiry.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thanks for your wonderful 5-star feedback! Our team works hard to provide reliable service and it’s rewarding to see that recognised.
Horrendous to contact
Horrendous to contact, tried all 7 options and still can't speak to anyone. Item ordered wasn't delivered. Emailed and no response.
Is there anyone there as item not delivered and no explanation.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Dear Deborah,
We are glad that the customs issue has been resolved with UPS.
Have a wonderful day!
For any future reference, we are attaching the customs section from our shipping policy below.
👇🏾👇🏾👇🏾👇🏾👇🏾
Import Duties and Taxes: Please note that import duties and taxes are not included in the item price or shipping quote. The responsibility for these charges lies with the buyer. Kindly check with your country's customs office for information on additional fees before placing a bid or making a purchase.
Customs fees are typically charged by the shipping company or collected upon item pickup. If the buyer fails to assist Customs and the shipping company in clearing and paying import duties and taxes, SelfiMed will not entertain refund requests.
Contact Us: For any inquiries regarding shipping or import/customs duties, feel free to reach out to us. We are here to assist you and provide the necessary information.
https://selfimed.com/pages/shipping-policy
Excellent service and great comms
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you very much
Customer service lacking
Ordered a ResMed P30i mask and the order was cancelled without explanation. I had to chase them to find out it was out of stock. Pretty amateurish and not a good first experience. New Etsy sellers do a better job than this.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
We sincerely apologise for the poor experience you had with your recent order.
You’re absolutely right—it should not have taken you chasing us to find out that the item was out of stock. We regret that your order for the ResMed P30i mask was cancelled without proper communication or explanation at the time. This does not reflect the standards we strive to uphold, and we understand how frustrating this must have been, especially for a first-time customer.
We’re currently improving our stock management and notification systems to prevent situations like this from happening again. Thank you for your honest feedback—it helps us do better.
We hope you’ll consider giving us another chance to provide the level of service you rightly expect.
Whatever your problem is not a problem to these people, they are extremely very, very helpful and good
Whatever your problem may be this company sort your problem out straight away person I spoke to was very good and I give him a 10+ thank you very much indeed
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you very much
Great company fast delivery and good…
Great company fast delivery and good customer service
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you
Again excellent service from these
Again excellent service from these .
I’m Honest in saying , I’ve never met a company so helpful & efficient.
You rarely come across this type of service. Had to have another brilliant review
Keep it up !
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you
Exceptional company !
I am blown away by this company. I have a problem with my equipment , I expected some long issue ( as you can have with some companies).
But no , so helpful & replaced my equipment. First time I’ve used them & will be my company of choice from now on .
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you
Will definitely use again
I needed some equipment last minute and Selfimed was oustanding, great quality, fast answer, and overall can't recommend enough.
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you
Good condition products
Good condition products. Very friendly person. I ordered a wrong model so had to return. It was quickly replaced with the correct one and i was also kept updated.
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you
Happy customer/Excellent customer service
I bought an item from SelfiMed Ltd. Several months later, I requested for a replacement. I was told the item had a 30days warranty. However, they said they will send me the replacement immediately at NO EXTRA COST! The delivery was prompt and I am delighted. The item is working perfectly well now with no issues.
Thank you once again SelfiMed Ltd. I appreciate your kind gesture and compassion.
Happy customer.
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re happy with our replacement strategy .
At SelfiMed Ltd., we believe in going the extra mile to support our customers, and we’re glad we could resolve the issue promptly and to your satisfaction. Your appreciation means a lot to us, and it motivates our team to continue delivering excellent service.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing SelfiMed Ltd.!
Warm regards,
The SelfiMed Ltd. Team
Besvarelse fra SelfiMed UK
Thank you for your kind words! We’re delighted to hear that you’re happy with both our product and service. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great Customer Service
It's been good to discover a company sourcing difficult to find used items at reasonable prices and willing to go the extra mile to try and resolve any problems. We received excellent customer service and would buy from SelfiMed again,
2. oktober 2024
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you so much for your kind feedback! You truly made it easy for us with your understanding, patience, and by giving us the time needed to find the best resolution possible. Customers like you are rare and greatly appreciated. We're thrilled to have been able to resolve this matter in your favour and are always here to go the extra mile. We look forward to serving you again at SelfiMed!
Product was order and the description…
Product was order and the description did not indicate it was a used product and no instruction book was supplied
The product arrived but the machine was broken and would not start
14. september 2024
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Hi Jolanta,
We are currently unable to locate your order in our system using your name. Could you please privately share your order number with us so we can retrieve it and assist you accordingly?
If your item is damaged, this most likely occurred during shipping. Please contact us, and we will promptly send you a replacement at no cost to you. There is no need for negative feedback at this point.
Also, please be aware that all items on our website include a condition description. For used items, directly beneath the image, it states: "Used Item – The initial images are typically edited for listing purposes. The actual product may vary. Please verify all images, descriptions, and additional information sections for an accurate understanding of the item."
Best regards,
Excellent to deal with
Excellent to deal with. I had not ticked box for the vat free, although I had filled in the form. A quick phone call and was easily fixed afterwards. Well packaged, good comms and good delivery. Will use company again for sure!
29. august 2024
Uopfordret anmeldelse
Besvarelse fra SelfiMed UK
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with us was positive and that we were able to quickly resolve the VAT issue for you. It’s great to know that our packaging, communication, and delivery met your expectations. We look forward to serving you again in the future!
Best regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.