My wife ordered swimwear from this company. Quality of the received product was awful as mentioned by others on here. We returned the item for refund. The cost of swimwear was refunded. Ho... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Se mere
Virksomheden har svaret
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Se mere
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Kontaktoplysninger
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Storbritannien
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
3,9
God
207 anmeldelser
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Awful quality and refund policy not compliant with UK Consumer regulations
My wife ordered swimwear from this company. Quality of the received product was awful as mentioned by others on here. We returned the item for refund. The cost of swimwear was refunded. However the original delivery charge of £5.99 was not refunded.
Pointed out to the company that regardless of what their policy states UK Consumer regulations requires the retailer to refund the cost of the retailers standard delivery charge in this case £5.99. However Seaspray are refusing to refund the amount despite this refusal being illegal
I have started a Credit Card charge back and reported the company to Citizens Advice.
Be aware this company does not abide by UK Consumer regulations
UPDATE
after submitting a charge back and contacting Consumer Advice Seaspray finally agreed to refund the delivery charge
14. juli 2026
Uopfordret anmeldelse
Failed to refund despite three requests…
Failed to refund despite three requests and promises and now way over 14 day period for dealing with this.
Shame as good product and only sizing was issue
29. maj 2026
Uopfordret anmeldelse
Excellent customer service
Products look fantastic and I cannot rate their customer service higher. I did have a minor manufacturing issue with my purchase, however after I emailed, the customer service team responded immediately and went above and beyond to resolve this for me. The process was painless and left me feeling extremely valued as a customer. Thank you Seaspray!
2. marts 2026
Uopfordret anmeldelse
Appalling customer service and my order never arrived.
I ordered and paid for express delivery but the items haven’t arrived. I have emailed the company but no response. I have telephoned twice and got the same lady twice who wasn’t able to help or tell me anything other than she would get someone to call. That hasn’t happened either. The money was taken immediately from my account.
Very disappointed.
Update. 2days later.
The company have now emailed me to say my order has been cancelled and they have refunded my money ( not received yet).
No explanation and a very brief “sorry”.
21. januar 2026
Uopfordret anmeldelse
Absolutely dreadful customer service-…
Absolutely dreadful customer service- appalling communication and no resolution regarding defective swimsuits whose lining was too large for the suit and spilled out at bust and derriere. My second honeymoon was spoilt with not being able to wear my swimsuits. This is a known issue for Seaspray and Haddows group yet I was not given a refund as it was over the 30 day return window. The problem is not noticeable until you wear the suit and move around in it or get it wet. The 30 day return window is not valid if a product is defective yet Seaspray would not budge re my initially promised refund. If the lining was not defective the swimsuits would have been lovely but unfortunately they are unwearable plus I am out of pocket. Beware please.
21. oktober 2025
Uopfordret anmeldelse
The swimsuit is not suitable and I have…
The swimsuit is not suitable and I have been trying to return it and I am still waiting for a returns label
7. oktober 2025
Swimsuit success!
Easy to order once I’d sorted out the measurements. Communication re deliveries was good. Very pleased with the swimsuit I ordered and thrilled that it fit having tried several on in various stores.
6. oktober 2025
I love everything about this swimwear
I love everything about this swimwear, especially the matching cover-ups beautiful colours and materials so comfortable and look really nice. I have practically everyone
24. september 2025
RETURNS PROCESS IS BAD.
I HAVE EMAILED DIRECT TO COMPANY VIA THEIR WEBSITE & AM NOT GETTING RESPONSE. I AM UNABLE TO GET A RETURNS LABEL OR EVEN A QR CODE TO ENABLE ME TO PRINT A RETUNS LABEL MYSELF. I FOLLOWED
THE RETURNS INSTRUCTIONS CORRECTLY ON THE WEBSITE ….. I AM STILL STUCK WITH A PARCEL THAT I NEED TO RETURN. BAD ORGANISATION RE HELPING CUSTOMERS WITH RETURN QUERIES.
29. september 2025
Great!
A lovely swimsuit - great quality and fit. Very prompt delivery. Many thanks.
29. september 2025
Excellent customer service
The swimsuits are really well made and the quality is far better than swimwear that I have purchased from elsewhere. I am totally impressed with the exchange process as well, I didn’t have to wait for a returned item to be received before the new item was shipped.
2. september 2025
Sent the wrong pareo
Sent the wrong pareo. I am awaiting further advice from Customer Services on what to do next. At these prices you expect excellent customer service and I am gutted that now my outfit may be incomplete for a beach club event in a few days.
8. september 2025
Delivery is quick but the swimsuits are…
Delivery is quick but the swimsuits are expensive for their quality.
8. september 2025
Speedy delivery but using DX is not good…
Speedy delivery but using DX is not good.
The costume is excellent, fits well and is a beautiful vibrant colour
1. september 2025
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