Scparts Anmeldelser 

Terrible customer service. I waited two months for parts (seat foams) that I was told at the time of order would take two weeks. Regular chasing just got the response that the parts were ‘stuck at customs’ and ‘it’s because of Brexit’. This, by the way, because although these parts are apparently manufactured in the UK, they are shipped to their German warehouse, to be shipped back to the UK! Eventually got an email from ‘Monty’ to say that the parts would be with them last week. Still they didn’t materialize. At this point I cancelled this part of my order and requested the item that they did have in stock to be sent. This did arrive, but I received no despatch confirmation and only found out an expected delivery date and which courier by chasing yet again. Arrogant and unhelpful. Certainly won’t order from them again.

Another negative review they seem so keen to acquire. Oil pressure gauge purchased and webpage clearly states instructions were included. The instructions were fairly lengthy and in German. I requested English instructions and was informed 'not supposed to come with instructions', which was clearly a lie, and they wouldn't check other boxes for English instructions (so they presumably knew there wouldn't be any). I requested a refund but was told to take it to a garage?! I have no issues with electrics, but I have never used that particular gauge before, so just need to know how the 5 contacts are wired. It would also be useful to check the rest of the information (there was clearly a lot of it). Their customer services were just downright lazy, disinterested and useless. If a company isn't willing to go to a little bit of trouble to fulfil what they advertise, the least they can do is offer an apology for the inconvenience they caused and a return.

*edit, after all this fuss they did offer a refund (I would need to pay postage). They claimed customers informed them they didn't need instructions so they stopped including them, which does sound like a lie. Why would you stop including English instructions because 'some' customers didn't need them, but include German instructions instead? Why did the offer of a refund only come after this review and not straightaway? Insisting problems are the customers fault is also not brilliant customer service.

Item provided didn't match either the SCP website picture or description.
Another item in the same order was the wrong dimensions for the job they sold it to do.
Add to those points, the small parcel charge for those items was, lets say, a little excessive.
I pointed these facts out to SCP in an email, no reply.
As no reply received I requested a return for refund, no reply.
So I returned anyway, no refund.
So I chased, no reply.
So I rang to be told refund heavily delayed due to COID-19. I totally understand that, but why did it take a phone call to establish this.
Sent email highlighting my experience, AND got a reply ... which told me; pointing these facts out and chasing a reply makes me an angry person who likes to complain.
Huuum really, naughty me!

Don't use them! plenty of good companies to buy your Etype parts from Jag Shop London SNG Barrat, Huston's motors

I ordered a big bore Etype Series 2 1969 full exhaust system, they supplied a series 1 exhaust kit ie wrong tail pipes, I sent them back and they charged me for the replacement tail pipes a member of the sales team advised me that they were dearer than a Series 1 when you bought them separately. I didn't they supplied the wrong kit! after protracted emails they refunded me. Part of my original order of £7,000.00 was a stainless steel radiator and twin fan with cowling. when we went to fit the radiator the cowling didn't fit the radiator I returned it for a refund and they deducted the cost the two series 2 tail pipes £389.00 from refund and refused to pay the money back. Paypal were useless no feature on their dispute section for refund that was underpaid so I Contacted American Express and lodge a dispute and they credited my card.

My final order came to 8k and I spent it Jag Shop and BAS International.

They lost a 8k order over £389.00 I would like to be part of the sales and accounts team appraisal!

Clearly the lack of response of other negative postings they clearly don't care

I recently ordered 8 3/8 unf brass nuts and 8 plain steel washer, the delivery took nearly a week and the total was £23.35. £10.79 which was the charge for shipping !.....PT.

I paid nearly £500 for an electronic Distributor specifically for an Austin Healey 3000

There was no information about delivery, it arrived unannounced 10 days later.

It arrived and it was accompanied by a complicated fitting kit which involved fitting sleeves, modifying the drive gear and fitting spacers. This was not mentioned in the advertisement. There were no fitting instructions or contact numbers.

After a series of impertinent emails with "Monty", they sent me the missing Fitting instructions which invited us to drill a 4mm hole in a case hardened gear with a normal hand drill. Impossible.

My workshop eventually, after 4 hours work managed to fit it at some considerable cost to me.

These people are very unprofessional and downright rude.

Do not touch

Parts arrived but disappointed :( ah well onto another supplier

Agreed a price via email (terms very clear) - after they checked to see if they could get more they then changed their minds about the price - very dissatisfied. As an official archivist, I run a number of online reviews for several classic cars and services, you can imagine that I am not best pleased.