I had great experience with cavity wall insulation done recently, Jack W, who did the fans, and John H, who handled the cavity walls, were both absolutely brilliant. They were lovely, respectful, an... Se mere
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SCIS Ltd
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Had both my extraction fans and cavity wall insulation done recently, and I honestly couldn’t be happier with the service. Jack W, who did the fans, and John H, who handled the cavity walls, were both... Se mere
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The team arrived earlier than expected and were very professional.They explained what was happening and answered any questions. They explained it would be bit noisy fort short period as they prepared... Se mere
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Straight forward installation of our Solar System & completed in one day ! Very pleased with the help and advice given by Jack Williams. The booking was handled by Lindsey Saad who kept us informed... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Hello. We’re SCIS. A national leader in home energy efficiency formerly known as South Coast Insulation Services. Whether you're a homeowner, tenant or a business, our mission is clear: to help you save money, energy, and the planet. Our broad range of services - from Wall Insulation to Solar PV and Heat Pump installation - are designed to help make your home more valuable, comfortable and cost-efficient. With SCIS, you can be sure you’re in safe hands. As a longstanding industry leader, we bring a strong commitment to quality, sustainability, and innovation. Plus, we're proud to be fully accredited by Trustmark, the UK Government's Endorsed Quality scheme, and close partners with some of the UK's biggest energy firms such as Scottish Power, EDF and E.ON. So upgrade your property with us today, and take control of your energy usage, bills and carbon footprint
Kontaktoplysninger
Unit 12A, The IO Centre, Stephenson Road., PO15 5RU, Titchfield, Fareham, Storbritannien
- 01329 822845
- info@scisltd.co.uk
- scisltd.co.uk
Poor communication
I was referred to SCIS through my energy provider for loft insulation and found the services to be quite poor, in particular the communication was dreadful. I initially didn’t receive a date and had to call them to receive the initial date in early september, I arranged leave for this day and they never showed, I called again to enquire and they advised a date later in the month. Once again I took leave but they canceled the day before, another date was given and of course they canceled a third time. On all 3 occasions I was advised that they had to cancel due to lack of crew availability, and subsequently they handed the contract back to my energy provider.
On all occasions I found the communication to be near absent and this cost me time/effort and money. If you are unable to fulfill a contract I suggest that you don’t take it.
10. oktober 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
We sincerely apologise for the frustrating experience you had with our service. We understand how disappointing it must have been to repeatedly rearrange your schedule, only to face cancellations. This is not the level of service we aim to provide, and we’re truly sorry for the inconvenience, time, and money this has cost you.
The lack of communication and repeated cancellations you described are unacceptable, and we take your feedback seriously. We are currently reviewing our processes to prevent similar issues in the future, particularly around crew availability and customer communication.
While we were ultimately unable to fulfil your contract, we appreciate you bringing this to our attention and will work with the energy provider to ensure a smoother process for future customers.
Worst company you could ever work for…
Worst company you could ever work for in your life! Make you work 60+ hours and then never pay you correctly. Management are a joke and the office are a bunch of r etards , would avoid this place at all cost
13. oktober 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
We’re sorry to hear that you had a frustrating experience with our company, and we understand how issues with excessive hours and pay can be very upsetting. We are committed to providing a fair and supportive work environment, and your feedback is important in helping us improve.
However, we do not appreciate or condone derogatory language used to describe our staff. Our team works hard, and while we acknowledge there may be areas where we need to improve, respectful communication is essential.
We’d like to learn more about your experience and see how we can address your concerns. Please reach out to us directly at contact@scisltd.co.uk, so we can discuss this further.
We had the most fantastic lads do our installation
We had the most fantastic lads do our installation today, Nick, and Calum they were brilliant ,polite and very good at their job, despite the fact that the compressor broke down, they did everything in their power to get the job done, which they did when another compressor was brought to the site, I would recommend these two lads to anybody.I would also recommend this company to anyone
11. oktober 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for your feedback. It sounds like Nick and Calum did an outstanding job with your installation! It's great to hear that they were not only skilled and professional but also went above and beyond to complete the job despite the setback with the compressor. Their dedication and problem-solving are a real credit to the company. Thank you for sharing your positive experience—recommendations like this really help others know they can trust the service.
Great experience
Great experience, Roman did an excellent job, kept everything neat and tidy as he went, explained what was being done, why it was done etc
24. september 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for sharing your great experience! We’re pleased to hear that Roman did such an excellent job, keeping everything neat and tidy while also taking the time to explain the process.
We truly appreciate your kind words and are happy that you found the service both professional and informative. We’ll be sure to pass along your feedback to Roman!
Thanks again for choosing us, and we look forward to assisting you in the future.
Fantastic company, brilliant job.
Great experience. Ozzy (apologies if I spelt the name wrong) was very professional and polite. Ensured the house was kept clean, protected the carpets and got on with the loft insulation very efficiently. Cleaned up after himself and it was left immaculate. He did a brilliant job.
23. september 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you so much for your wonderful feedback! We’re delighted to hear that Ozzy provided such a professional and efficient service. No worries about the spelling—he’ll appreciate the kind words either way! It’s great to know that he took care to protect your home and left everything spotless after completing the loft insulation.
We’re thrilled you had such a positive experience and we’ll be sure to pass on your praise to Ozzy. Thanks again for choosing us!
Nice to see staff with pride in their work
Excellent customer service from Ali and Matt maybe somethings should have been explained prior to their arrival by the office staff as it could have been an issue , but over all a good company and a job well done
19. september 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for your valuable feedback! We’re thrilled to hear that Ali and Matt provided excellent service and that you were pleased with the overall work.
We also appreciate your comment about the information prior to their arrival. We will take that on board to ensure better communication from our office staff in the future, as we strive to continuously improve our service.
Thank you again for choosing us, and we look forward to working with you in the future!
There is always going to be some…
There is always going to be some disruption and noise, but these guys get the job done quickly and cleanly. Very pleasantly surprised by overall efficiency.
19. september 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you so much for your kind feedback! We’re really glad to hear that you were pleasantly surprised by the efficiency of our team. While some disruption and noise is sometimes unavoidable, it’s great to know the crew worked quickly and cleanly to get the job done.
We truly appreciate your comments and hope to work with you again in the future.
Very happy customer
Both Kane and Romans were extremely professional. There were considerate when entering the property to do the window vents as I have a 11 month old who was taking a nap at the time.
Overall the job looked tidy and they cleaned up after themselves so you would hardly know the work had even been carried out.
I hope anyone else who has this work done has it done by these two guys.
12. september 2024
Uopfordret anmeldelse
Kane and Roman did an excellent job…
Kane and Roman did an excellent job installing insulation at our house. Our house was recently rendered white and we were initially worried about how the drilling and patching of holes into the house would alter its aesthetic appearance. They were very understanding and helped calm our worries. They carefully explained the procedure and outlined the pros and cons for us, so we could make a fully informed decision. In the end we went through with the work. Kane and Roman did an excellent job. They were friendly, supportive and wholly professional. They were careful when drilling and minimised disruption to the render. They carefully matched the patch work to the white render, blending it in a way that it is as seamless and invisible as possible. They thoughtfully cleaned up the brick debris and wiped down the render afterwords and swept around the house. They were also very efficient and careful when installing the window vents. We could not be more pleased with their work.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you so much for your detailed and thoughtful review!
We’re delighted to hear that Kane and Roman did an excellent job with the insulation installation at your home. We understand how important it is to maintain the aesthetic appearance of your newly rendered house, and it’s great to know that they were able to address your concerns and deliver a result you’re pleased with.
Kane and Roman pride themselves on their professionalism and attention to detail, so it’s fantastic to hear that they were able to calm your worries, carefully match the patchwork to your white render, and leave everything clean and tidy. We’re glad that their efforts in minimising disruption and explaining the procedure helped you feel confident in moving forward with the work.
Your satisfaction is our top priority, and your kind words motivate us to continue providing exceptional service. If you ever have any further questions or need assistance, please don't hesitate to get in touch.
Thank you once again for choosing us and for sharing your positive experience!
Ali and Matt arrived and explained what…
Ali and Matt arrived and explained what the procedure of applying the cavity wall would entail. Both were very professional and informative. Cleaned up and explained about making sure of good ventilation before leaving.With thanks from The Uptons
6. september 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you so much for taking the time to leave us such a positive review!
We’re thrilled to hear that Ali and Matt provided a professional and informative service during your cavity wall installation. It’s great to know they made sure you were well informed about the process and left your space clean and well-ventilated.
Your feedback is greatly appreciated, and we’re glad to have met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thanks once again for your kind words!
Don’t waste your time booking an appointment as they probably won’t even show up
Well, I’ve been waiting in all day for South Coast Insulation to come and take out our old Cavity Wall Insulation ready for them to come back next week to put in the new Insulation.
When South Coast Insulation rung us to book the appointment they stated they would be with us at 8:30am, we’ve rung our Housing Association 4 times to find out if there is an update and the Housing Association have either not had their call answered, have left a message or have been told that someone from South Coast Insulation will call us, it is now 4:30pm and they haven’t bothered ringing us to let us know they are either running behind or not coming due to some rubbish excuse.
I’ve had to cancel my afternoon plans and loose out on the cost of my planned booking because of this company’s incompetence!
I’m not even happy about giving them a 1 star review, zero would’ve been more accurate as we’ve had zero shows and zero contact from them!
Be funny if they turned up next week to put the new stuff in to find A) no holes drilled in the walls from the removal of the old and B) to find the old still in the cavity, waste of their time after they’ve wasted my time and money!
23. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the inconvenience you have experienced, the lack of communication, and the challenges you've faced from the very beginning of your journey with us. This is not the level of service we strive to provide, and I apologise for falling short of your expectations.
We deeply value your feedback and would like the opportunity to address the issues you've encountered. If you would be willing, please send a detailed description of the problems you have faced to contact@scisltd.co.uk. Our team will review your concerns promptly and work towards finding a resolution that meets your needs.
Once again, I sincerely apologise for your experience, and I hope we can make things right.
SCIS Team.
Thank you to Roman and Allan today for…
Thank you to Roman and Allan today for doing my cavity insulation talked me though it all left no mess and very kind and professional. Thank you.
20. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for taking time to post such a positive review. It's so important that Roman and Allan reassure you of the process, so we're glad to hear they done that!
Thanks again for your feedback.
SCIS Team.
Worst company i have ever dealt with
Worst company i have ever dealt with. I'm sad to see that i can relate to so many 1* reviews of people not showing up for appointments booked and the customers services not having a clue what's going on.
I have had 8 months of trying to get this all sorted and i am no further forward after 8 months. We have had numerous no shows for appointments and not even a call to let us know nobody is coming. When i can eventually get through to someone, nobody knows what is going on even though I'm assured my notes have been updated and every single person promises that the appointments have been booked. Some staff on the phone can have a rude attitude as well when you try and explain your frustrations to them.
Overall absolutely rubbish company and I don't even want to continue going forward with any of this anymore, it isn't worth the stress! I thought it was too good to be true when we were informed we could have cavity wall insulation funded and it definitely is!
19. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Hi Katie,
Thank you for taking the time to leave your feedback, and I’m truly sorry to hear that your experience with us has not met your expectations. This is certainly not the level of customer service we aim to provide, and I apologise that you felt the need to leave a 1-star review.
We would really appreciate the opportunity to make this right. If you would be willing to email us at contact@scisltd.co.uk, I would like to investigate this further and work with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention, and I hope we can turn your experience around.
SCIS Team.
Owen came and installed our loft…
Owen came and installed our loft insulation. Very polite, and completed the job in good time, and to a high standard. Very professional. Thanks Owen!
5. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for taking time to write such a positive review about our installer Owen. I'm glad he was able to provide such good service. It's fantastic to hear such great feedback.
Thank you for choosing SCIS.
SCIS Team.
Brilliant customer service
Had a minor issue contacted customer service was answered by Geraldine who gave me all the information I needed but couldn’t answer my querry she said she would forward it to her colleague Megan who would contact me , a couple of hours later received a call from Megan who sorted out my problem there and then , read a few negative reviews about the customer service on here and I know you can only go off the experience you have had as an individual but these 2 ladies went the extra step for me and I can’t thank them enough they are an credit to the company - many thanks Gary
6. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you so much for your thoughtful feedback, Gary! We're delighted to hear that Geraldine and Megan were able to assist you effectively and went the extra mile to resolve your issue.
It's fantastic to know that their dedication and professionalism made a positive impact on your experience. We truly appreciate you taking the time to share this, and we’ll make sure to pass along your thanks to both Geraldine and Megan.
If you need any further assistance in the future, please don’t hesitate to reach out.
SCIS Team.
Roman and Kane, done a great job for us
Roman and Kane travelled from several hours away to do the insulation to our home. They were prompt, super polite and friendly and did a really tidy job for us. Really looking forward to the benefits of a warmer house this winter. Thanks to the team for their work today.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for your kind words!
We’re delighted to hear that Roman and Kane made such a positive impression.
It’s great to know that their promptness, politeness, and the quality of their work met your expectations. We hope you enjoy a warmer and more comfortable home this winter thanks to their efforts.
We’ll make sure to pass along your thanks to the team. If you need anything else, don’t hesitate to reach out.
SCIS Team.
Roman and Kane have just don’t the…
Roman and Kane have just don’t the cavity wall insulation on our house can’t recommend these guys enough very neat and tidy. Arrived on time and very helpful with any questions/queries I had.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for your positive feedback! We’re thrilled to hear that Roman and Kane did such a great job with your cavity wall insulation.
It’s wonderful to know they arrived on time, were neat and tidy, and addressed all your questions and queries. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Roman and Kane.
If you need anything else, please feel free to reach out.
SCIS Team.
Continually being let down
We are still waiting for our loft insulation to be fitted. We have been given 3 separate dates and on each occasion they have failed to turn up. On the first date we didn't even hear from them, on the second and third date we had phone calls at 3 o'clock to say they wouldn't be coming. This has been unacceptable and unprofessional, we've taken time off work and been let down every time. They've now rescheduled another date, which means taking another day off. I won't be holding my breath.
6. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for bringing this to our attention. I sincerely apologise for the inconvenience and frustration caused by the repeated delays and lack of communication regarding your loft insulation installation. This is not the level of service we aim to provide, and I understand how disruptive and unacceptable this situation has been for you.
We are taking this matter seriously and will investigate what went wrong to ensure it doesn’t happen again. In the meantime, I appreciate your patience and willingness to reschedule. Please let us know if there's anything we can do to make this right or if you have any further concerns. We are committed to resolving this issue to your satisfaction as soon as possible.
SCIS Team.
Owen arrived in good time this morning…
Owen arrived in good time this morning to install insulation in my loft. He was very polite and professional explaining in detail exactly what he would be doing. He was working alone in difficult conditions caused by the hot weather, but still managed to complete the installation and install trickle vents within about 3 hours. He worked extremely hard and efficiently and kept me informed of any difficulties throughout the process., leaving everything clean and tidy. I am extremely satisfied now the job has been done. He was a credit to his employers and I would definitely recommend their service
6. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for your detailed feedback! We’re thrilled to hear that Owen provided such a high level of service.
It’s great to know he was polite, professional, and thorough in explaining the process, especially given the challenging conditions. His hard work and efficiency are truly appreciated, and we're glad to hear that he kept you informed and left everything clean and tidy.
We’ll be sure to pass along your kind words to Owen—he’ll be pleased to know he made a positive impression.
Thank you for recommending our service.
Roman and Kane did a great job…
Roman and Kane did a great job installing cavity wall insulation.They explained everything,and did the job with minimum disruption.They moved anything that was in their way and put it all back.They did a good job cleaning up afterwards too.Would recommend.
6. august 2024
Uopfordret anmeldelse
Besvarelse fra SCIS Ltd
Thank you for your feedback! We're delighted to hear that Roman and Kane did a great job with your cavity wall insulation. It’s wonderful to know they took the time to explain everything and completed the work with minimal disruption.
We're glad they ensured everything was put back in place and left your home clean and tidy. We appreciate your recommendation.
SCIS Team
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