What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Se mere
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Se, hvad kunderne siger
I had a small mishap during delivery with my Schwank Grill, but it was completely related to transportation and not Schwank themselves. Honestly, the way everything was handled afterward made th... Se mere
Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on t... Se mere
Virksomheden har svaret
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Schwank Grills
Skrevet af virksomheden
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Kontaktoplysninger
2 Schwank Way, 30830, Waynesboro, USA
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,3
Fremragende
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Besvarelse fra Schwank Grills
Hi Vinny, thank you for your review! We’re glad to hear you’re enjoying the product and appreciate you taking the time to share your feedback.
I eat steak every day l hope this works…
I eat steak every day l hope this works as good as you say it looks like a good product
26. april 2025
Besvarelse fra Schwank Grills
Hi Marc, thank you for your review! With your love for steak, we think you’ll really enjoy what the grill can do. It’s built with the same infrared technology used in top steakhouses worldwide, so you can bring that experience home. We appreciate your feedback and are glad you chose us for your cooking.
I was impressed by the speed at which…
I was impressed by the speed at which my order arrived.
16. april 2025
Besvarelse fra Schwank Grills
Hi Raymond, thank you for your review! We’re glad to hear your order arrived quickly and that you had a smooth experience. Happy grilling!
SECOND UPDATE 4-30-25: 2ND Unit Arrives Crushed BEFORE being Packaged: Great Looking Grill, but Broke During First Use
2ND UPDATE: (stay tuned, I will update again): Replacement arrived. CRUSHED on one side. UPS box is perfect, not one dent or mark of any kind. THE UNIT WAS PACKAGED ALREADY CRUSHED/DENTED! They don't answer their phone BTW, not a big surprise. 1stUpdate: Went to two stars since I rec'd return lable finally.
STILL, have asked "what next?" No answer. No idea when I get a working grill that will cook more than half a steak. Looked nice out of the box, no damage...all was well...until I used it the first time. Watched all the videos, super easy setup, good videos. However; The raising mechanism for the grate seemed a bit floppy but what do I know? I put the steak on it, and when I went to raise it, POP, and then only the left side goes up and the right side stays put. The grate was crooked out of the box, per my wife...guess I should have listened.
13. april 2025
Besvarelse fra Schwank Grills
Hi Virgil,
We sincerely apologize for the delay in replying here, and more importantly, for the difficulties you experienced with your grill. From the damaged replacement unit to the performance concerns you later faced, we recognize how frustrating this was and regret that your experience did not reflect the standard we set for our customers. Our team worked with you directly to troubleshoot, review the issues, and arrange a partial refund so you could continue using the grill. Since then, we’ve strengthened our packaging inspections, quality control, and communication processes to better support customers in situations like this.
We’re grateful for the time you took to share your feedback, as it helps us improve, and we truly hope to have the chance to serve you better moving forward.
Best regards,
The Schwank Team
I ussualy do not make reviews on…
I ussualy do not make reviews on products i buy but I was so dissapinted that had to. I have two Otto grills made in Germany. I decided to change and use a USA made grill to support the USA. Schwank does not cook as good. if you try to just brown (crisp out side) the meat an leave it rear inside is impossible. to make it crisp it will also cook inside
15. februar 2025
Besvarelse fra Schwank Grills
Hi Fernando, we’re sorry for the delay in responding and, more importantly, for the disappointment you had with your grill. We completely understand how frustrating it must feel when you’re aiming for that steakhouse-quality sear. However, Schwank grills use the same infrared technology found in leading U.S. steakhouses and are designed to deliver a crisp exterior with a tender inside! With a few adjustments, they can achieve the results you’re looking for, and our team would be glad to share tips and guidance directly. Please feel free to reach us at info@schwankgrills.com. We appreciate your feedback, as it helps us improve both our products and our support
Best,
The Schwank Team
The cabinet is bad but the grill is good
The grill is good, but assembling the cabinet was unexpectedly difficult. It took four hours, and many of the parts were damaged. The instructions are poorly written. I will return the cabinet for a full refund, but now I am required to disassemble, box and ship the cabinet back. I am facing another 2 or 3 hours of wasted time. Not happy.
10. februar 2025
Besvarelse fra Schwank Grills
Hi Scott, thank you for your feedback. We’re glad to hear you’re enjoying the grill itself, but we’re sorry the cabinet assembly and return process caused such frustration. We understand how valuable your time is and regret the inconvenience, though we’re glad your refund has since been completed.
Besvarelse fra Schwank Grills
Hello, thank you for your review and for noting the smooth ordering process. Back in April, we were working through a backlog that unfortunately slowed down shipping updates and delivery times. We apologize for the inconvenience this may have caused you at the time, and we’re happy to share that since then, we’ve streamlined our process to ensure much quicker delivery and clearer communication moving forward. We truly appreciate your patience and support!
Schwank customer service was amazing…
Schwank customer service was amazing and responsive. The grill works great, and the quality of my steaks have improved substantially.
7. februar 2025
Besvarelse fra Schwank Grills
Thank you Alan! We’re glad to hear our team was able to support you and that your grill is helping elevate the quality of your steaks. We appreciate you sharing your experience. Happy grilling!
Great Company ! Answered all my questions!
I sent a message on Instagram and they got back to me right away,answered all my questions ,very friendly! I ordered my grill right after that,and I can't wait to cook up a nice juicy steak!
10. april 2025
My Son fixed my wife & I a fillet on a…
My Son fixed my wife & I a fillet on a Schwank , unbelievable. Best steak I ever had . Perfectly seared ,
& medium rare . I’am waiting to get mine , My neighbors are also excited. Waiting for a steak grilled on a Schwank .
6. april 2025
Besvarelse fra Schwank Grills
Hi Larry, thank you so much for your kind words, we truly appreciate you taking the time to share your Schwank experience! We’re thrilled to hear your son mastered that perfect sear and that the results left such a strong impression. It’s never too late to say how much we value feedback like yours, it means a lot to our team.
Unit was received with a dented back
Unit was received with a dented back. I was not able to get the drawer in due to the dent. There was not visible damage to the box so the unit was packed dented. I'm awaiting response as to what will be done to rectify.
6. april 2025
Besvarelse fra Schwank Grills
Hi Chris, thank you for sharing your experience. We’re very sorry your unit arrived with damage, that should not have happened, and we understand how frustrating it must have been to receive it in that condition. Our team works hard to ensure every product leaves our warehouse in perfect shape, and I regret we missed the mark here. We’ve since updated our processes to better catch issues like this before shipping. If you’re still waiting on a resolution, please reach out to us directly at support@schwankgrills.com, so we can make it right as quickly as possible.
Besvarelse fra Schwank Grills
Thank you, David! We appreciate you sharing your experience earlier this year and are glad the purchase process went smoothly. We hope you’ve been enjoying plenty of great meals since then.
I had to wait/They made it RIGHT!
I had to wait longer than usual. Even that isn’t a complaint. They made it right and threw in an apron for free. When I finally did get my grill…all I can say is WOW!!! This thing is very well constructed from heavy enough gauge stainless steel….that it should hold up, pretty much forever! The cooking performance matches the build quality too! This thing literally makes steaks as good as Del Frisco does!
31. januar 2025
Besvarelse fra Schwank Grills
Thank you for sharing your experience, Wayne. We appreciate your patience with the delay and are glad we could make things right. It’s great to hear that the build quality and performance of your grill exceeded your expectations. Happy grilling!
Best grill ever!
24. januar 2025
Besvarelse fra Schwank Grills
Thank you, Linda! We’re glad to hear you’re enjoying your grill and truly appreciate you sharing such positive feedback.
I never received the grill and they didn’t know when they would be able to ship it to me
I ordered the grill waited over a month and it still had not shipped yet with no notice on how long it was going to be before I could get the grill so I canceled, never had a chance to even experience it.
30. december 2024
Besvarelse fra Schwank Grills
Hi Gloria,
We’re sorry for the long wait you experienced and for the lack of updates on your order. Earlier this year we faced an unexpected backlog that unfortunately led to delays and communication gaps, and we understand how frustrating it must have been to cancel before even receiving your grill. We’ve since made improvements to both our fulfillment process and the way we provide updates so our customers have a clearer experience. Thank you for sharing your feedback as it helps us improve. If you’d ever consider giving us another try in the future, we’d love the chance to provide the better experience you should have had from the start.
Best regards,
The Schwank Team
Nice grill !
20. februar 2025
Besvarelse fra Schwank Grills
Thank you, Douglas! We’re glad to hear you’re enjoying your grill and truly appreciate you sharing such positive feedback.
Company held my money for two months…
Company held my money for two months and never sent me the grill
23. december 2024
Besvarelse fra Schwank Grills
Hi Dmitry,
We’re sorry for the frustration you experienced waiting on your order and refund. Earlier this year we were working through an unusual backlog that unfortunately led to delays like the one you described, and we completely understand how upsetting it must have been to feel left waiting. While we’re glad to see your refund was ultimately resolved, we know the process should have been smoother from the start. Since then, we’ve taken steps to improve both fulfillment and communication to prevent situations like this going forward.
We’d love the chance to serve you better in the future should you decide to give us another try. Thank you for sharing your feedback as it helps us continue improving.
Best regards,
The Schwank Team
Disappointed
Purchased a grill about a week before Xmas. Was never informed about a back order and about a month later, was told due to a rush they could not provide me a timeline when it would be in stock. Had to cancel my order
20. december 2024
Besvarelse fra Schwank Grills
Hi Shawn,
We’re sorry for the frustration you experienced with your order over the holidays. At that time, we were dealing with an unexpected backlog, and unfortunately, communication around backorders and timelines wasn’t as clear as it should have been. We know how disappointing it is to wait without clear updates, especially when planning around an event, and we understand your decision to cancel.
Since then, we’ve improved how we communicate inventory status and lead times so customers have more accurate information upfront. We hope these changes give us the chance to serve you better in the future, and we truly appreciate your feedback for helping us improve.
Best regards,
The Schwank Team
Time until shipped
It was easy to order of course. I think some communication about how long it is expected to take for shipping. It's acceptable to wait, but only if a transparent reason exists. Maybe even a nice email update assuring you are on it.
11. februar 2025
Besvarelse fra Schwank Grills
Hi Belinda, thank you for your review and for sharing this feedback. Back in February, we were working through a backlog from the holiday season along with parts shortages, which unfortunately caused delays in shipping and slower communication than we’d like. We sincerely apologize for the frustration this caused, as clearer updates along the way would have made the wait easier. Since then, we’ve taken steps to improve our communication and provide customers with more timely updates. We truly appreciate your input!
Besvarelse fra Schwank Grills
Hi Noel,
We’re sorry for the frustration you experienced earlier this year. We understand how disappointing it was to wait as long as you did without receiving your grill, and we regret that it came to the point of cancelling your order. At the time, we were dealing with unexpected backlogs that caused delays beyond what we consider acceptable. Since then, we’ve made changes to our fulfillment and communication processes to provide clearer updates and shorter lead times. We truly appreciate your feedback, as it helps us improve, and we hope we’ll have the opportunity to serve you better in the future.
Best regards,
The Schwank Team
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