ScentBox, Inc. Anmeldelser 316

Very friendly, helpful and kind!

Love the smell it's one of my top 5 favorite. Smells so good and last for a while. The smell is close to the skin.

It's a totally scam. Based of scentbird.
Colognes are all cheesy and smell gross , I couldn't believe that when I wanted to cancel subscription I was still charged when order hadn't even shipped.
" Policy once charged can't refund"
Scentbird however I would get time and time again.
It was MY HUGE MISTAKE that I accidentally ordered scentbox instead of scentbird which they count on that mistake .
Trust me DONT MAKE THE SAME MISTAKE.!!!
The fragrances are extremely off.
Nothing I would ever want my partner to smell like . o complete waste of money.

This subscription is absolutely fantastic. As someone who has just gotten into fragrances, my husband suggested looking into a subscription service. Scent box was by far the best option in Canada. It allows me to try so many different scents at a great value. The shipping has been quick. Couldn't be happier with scent box!

I am writing this to express my profound dissatisfaction with the predatory subscription practices and administrative incompetence of this establishment.
Despite having initiated a formal cancellation of my subscription well in advance of the billing cycle, the company proceeded to process an unauthorized transaction. To exacerbate the matter, they dispatched a fragrance that was neither requested nor aligned with my established preferences.
They didn’t even send the product.

First ever review on trust pilot and generally never leave reviews. Canceled my subscription after first order because of the presentation it came in and the time it took. Almost 3 weeks to get the order. Order was fine. I forgot to cancel my membership and was charged. 30 minutes after the payment was charged, I was reminded and requested if possible to have a refund and my cancelation of membership. They told me that it wouldn’t be possible which is understandable. I requested if I could at least change the cologne in que as the order hadn’t been processed. I received no reply until the cologne in queue was processed and got an email to follow saying that it wouldn’t be possible. Terrible customer service and just overall a terrible company to deal with. Order was fine once it arrived but it just sucks that you have to deal with everything else.

Great service and great fragrances

Love love love this. I have highly recommended you to all my friends and family. 💜

ScentBox has been great value for money so far. Delivery was fast, and customer service was amazing. I moved while my parcel was out for delivery and they recalled it, then redirected it for me with no hassle. Brilliant service!

The worst place to order period...
I was sent a order I did not order, sent back the wrong order same day.
And it's 3 weeks now.
Then today they emailed me stating my order is in back order due to inventory (WHAT)..
I PLACED 3 ORDERS WITH SENTBIRD BECAUSE OF THIS..
I REALLY HATE THIS SITE.
SENTBOX IS GARBAGE.

I had an issue with a delivery and reached out to customer service. Very quickly the issue was resolved. Fantastic customer service. I also love the perfumes and cute cases they come it!!

Great customer service, and I love the travel bottles provided. It's not too small or too big, enough probably to last a month to know if I really like the perfume or not. I noticed my second bottle stopped providing shipping information, so I emailed them for an update, and they responded quickly to notify me that it got lost in transit, and sent a replacement right away. I highly recommend this subscription to explore more fragrances.

They sent me a wrong perfume mistakenly and then took all the measures right away to send me the one I requested. That's why, even after unsubscribing, I subscribed again.

I have emailed to cancel (the only way listed to cancel) THREE times with no response. So basically it’s impossible to cancel once they have your information. So DO NOT give them your information.

Representative was prompt in solving my problem and was friendly. Great company to work with.

Was very helpful and was able to get the issue resolved.

Amazing customer service! My order seemed to have gotten lost or delayed somewhere in the mail so I reached out to the company to let them know I had not received it. They were exceptionally prompt in getting back to me and assured me they would send another one right away. I was extremely impressed with how courteous and personal they were and how quickly they responded. Based on that alone I HIGHLY recommend their service!

I received a defective product and the customer service experience was great! They were very quick and it was super easy to get my scent replaced. I love scentbox and have been a customer for over a year now and can't imagine not getting my monthly scents. I've found so many I like and a few I'm glad I didn't spend a lot of money on! Definitely worth the money!

I've had 2 packages lost in the mail and they have made it right both times. Thank you scent box!