Scaleway Anmeldelser 322

Scammy, horrible company to deal with. Complicated, impenatrable site navigation. Absolutely no customer empathy or loyalty. They deserve their low rating - waste of oxygen.
Have refused to organise refunds and are now actively preventing me form reaching their support by not sending authorisation codes when requested.
I am in the process of submitting a report to the DGCCRF (EU Regulatory Authority) about my treatment and experience with this company.

I had an extremely frustrating experience with Scaleaway. After just one day, I completely lost access to my server and haven’t been able to use it since.

What makes it worse is the support — it’s been absolutely useless. I’ve been waiting for three days now without any meaningful help or solution. The service team barely responds to tickets, and when they do, it doesn’t lead anywhere.

Right now, I’m paying for a server I simply cannot use, with no resolution in sight. Very disappointing service.

I had a very frustrating experience with this service. Their subscription system is poorly designed and fails to properly detect manual card payments, which creates unnecessary issues for customers who have already paid.

What makes it worse is how they handle it afterward — instead of resolving things smoothly, they lock your domains and services without warning. This can seriously disrupt business operations, especially if you rely on those services being active.

On top of that, the support and recovery process is extremely slow. It takes days to restore access, even when the payment has already been made. That kind of delay is unacceptable, particularly for something as critical as domain and service availability.

Overall, the system feels unreliable, and the lack of efficient support makes the situation even more frustrating. I would strongly recommend improvements to their billing detection and customer support responsiveness.

A la limite de l'escroquerie !
Je suis resté chez "online" 15 ans pour mon nom de domaine et l'hébergement minimal obligatoire afin d'utiliser 2 BAL et un micro site.
Je reçois un message de la part de Scaleway m'indiquant que : "Pour continuer à héberger votre site sans interruption"... "⚠️ Sans migration ou renouvellement avant expiration, votre site sera arrêté."
Je me résous donc a faire cette migration forcée et la, surprise, je m'aperçois que le tarif est passé de 28,66€ annuel (ce qui n'était déjà pas donné) à près de 50€ !!!
Une augmentation de 70% sans m'en avoir informé et en me mettant donc devant le fait accompli, avec impossibilité de revenir en arrière et à mon ancien tarif !!!
Une pratique commerciale vraiment très limite !!!
Au final, merci a eux, j'ai trouvé un autre fournisseur pour les mêmes prestations à moins de 10€ par an !!!
Bref : Fuyez Scaleway !

Scaleway was a total waste of time and money. There were constant technical issues with my machine.

From the start, the web interface to partition disks doesn't work, so I had to redo that work every time.

A machine died within 24 hours of production usage, and there were no replacement machines available. I was only given a refund for the rest of the month that the machine died, and wasn't refunded the setup cost for a defective machine.

The network was flaky and often dropped packets under sub 1Gb/s load.

Stay away from Scaleway at all costs.

A fuir absolument ! Pire que la peste.... Du vol !

Hosting phishing websites
Eldogency Slimdoo

Overcharged me by almost $40 for a one time use. Stay far away

Don't waste your time. Their 'Trust & Safety' team is clearly just an automated bot. After 3 hours of being a user, my account was locked. I sent in my ID to prove I’m a real person, and Julien (or whatever AI is using that name) sent a canned response saying they won’t unlock it or even tell me why. Extremely shady practices. They’ll take your info and then shut the door in your face.

cheap and fine, network is faster than advertised

Attention aux sirènes des crédits "start up". Le système frôle l'arnaque: Scaleway peut vous donner des credits pour que vous ayez le temps de migrer votre architecture sans coût direct d'infrastructure pendant toute la période.

C'est là que le piège se referme.

Une fois que vous avez mis beaucoup d'énergie et de moyens à la migration vous vous rendez compte:

1/ Que les performances et la stabilité des systèmes ne sont pas à la hauteur.

2/ Que l'équipe technique se Scaleway est aux abonnés absent dès la première demande de support, malgré leur engagement de nous mettre en relation avec un architecte (avec preuve écrite).

3/ Que les coûts ne sont pas ceux qui sont annoncés en première instance.

Réfléchissez à 2 fois si vous avez l'intention de les choisir pour votre infra.

En business il y a 2 points clés : Le savoir être et savoir faire.
Scaleway a un manque cruel pour le premier, et j'ai de très gros doutes pour le second à lumière des incidents et des performances constatées.

Scaleway propose des serveurs bare metal super fluides. L’accès est rapide, et le redémarrage quotidien ne prend que quelques secondes, ce qui est extrêmement pratique.
La stabilité du service est remarquable, et cela change vraiment la donne pour une utilisation quotidienne. Une solution fiable et performante que je recommande vivement !

Super unprofessional, they block your account and ask for verification weeks later instead of showing it at the beginning

Ils ont cassé mes services en redémarrant sans me prévenir les machines qui sont les nœuds de mon cluster Kubernetes et aucune alerte. C'est vraiment un service handicapé qu'ils fournissent. J'ai clos mon compte. Il faut absolument fuir ce cloud si vous êtes sérieux.

account created / locked after 3 hrs
Provided my photo id
Hello,

Our Trust & Safety team has thoroughly reviewed the information provided, and we are sorry to inform you that your account will remain locked.

Please note that this decision is definite and cannot be altered.

Due to internal security and privacy reasons, we cannot share the detailed information that lead to this decision.

We will not be able to provide any further services on this account.

Best regards,

Julien Puget

Trust & Safety Team

Scaleway Dedibox / Elements

totally disgusting service never recomend them

Ne redémarrez jamais votre serveur : il va tout simplement planter, et il sera impossible de le récupérer. La seule explication fournie : nous ne pouvons pas récupérer ce serveur, veuillez en commander un nouveau... cela m'est arrivé sur 5 serveurs différents en l'espace d'une année. A côté de cela la sauvegarde gratuite mise à disposition n'a jamais fonctionné. Et enfin, ils ont changé leur système de connexion et depuis, il est impossible de se connecter pour accéder à mes serveurs : le support client est incapable de me restituer mes accès après plus d'une semaine d'échanges.... A fuir absolument. Pour ma part j'ai entamé ma migration vers OVH

I've used Scaleway's mac-minis over three long extended periods (and continue to maintain my account, using it as and when needed):

1. Back in 2023 when my development macOS was outdated (for mobile development), and I needed a development machine urgently.

2. After that, my organisation (not my account) needed a macOS CI machine for a while (while setting up our GitHub and expo runners), and again, Scaleway came to the rescue, and

3. Recently, in 2025, when I had foolishly upgraded my macOS to 26, and reverting the OS was no easy task, and I had to urgently fix some production crashes (the toolchain was not working on Xcode 26), and i spun up a Sequioa mac-mini in less than 5 minutes, and got the production crashes fixed in no time.

Scaleway has been nothing short of a lifesaver for me:

* Beautiful, intuitive, and elegant website
* Easy to spin up instances in a jiffy
* No redtape: spin up an instance -> use it -> check your usage and live billing as you go
* When you're done, delete the instance - no muss, no fuss.
* Billing is also very reasonable in my humble opinion
* Top class support even as an individual: the support is prompt, professional, and most importantly, helpful!

I'm personally 100% satisfied with their excellent service! Highly recommended.

It was very easy to get a Mac Virtual Machine up and running and worked surprisingly seamlessly so great job there!

However, the next day I was kicked out of my account because they thought I was a bot even after doing ID verification and adding bank details. The in-app support wasn't responsive however after finding one of their employees on LinkedIn they solved my problem almost immediately! So really impressed!

I opened an account with Scaleway, and started working on a web application there.
Scaleway sent me a mail saying:
--
Hello,
For security reasons, your account may be temporarily restricted.
Please be assured that this is a standard verification procedure.
In order to proceed, we kindly ask you to provide us with additional details regarding your project and intended use of our services. Specifically, please confirm whether your usage is for personal or business purposes.
We also invite you to register a valid phone number (if not already done) and schedule a phone call at your convenience, based on Paris local time.
Please note that if we do not receive your feedback within 48 hours, all services associated with this account may be automatically deleted.
We remain at your disposal for any questions and look forward to your reply.
We look forward to hearing from you.
--
Unfortunately, the mail went to my spam folder. Note that the deadline given was 48 hours. I had absolutely no idea that I would need to jump through any kinds of hoops to "get verified", no other hosting company has ever asked me anything like that. The console let me buy up a ton of services an pay for them, at no point was "verification" mentioned as a prerequisite.
28 hours later, in the middle of the night, I received another message saying that if I don't respond in one hour (!), my account will be closed. Is this a mafia or something?
Fortunately, I noticed the message, and replied immediately. I did also do all the verification steps, as silly as they were.
Still, 20 minutes (not an hour) later, my account was locked, and I could no longer access my work on which I had spent significant time and resources.
The banner on top of the site said: "Your account requires manual review by the Trust & Safety team. Create a support ticket for more information." So I opened a ticket, and got back a reply that "there is nothing they can do".
Worst IT-related experience of my life.

SAV inexistant, très mauvais services en général de Scaleway.
La cerise sur le gâteau c'est le "Nous nous engageons à résoudre ce problème et à améliorer votre expérience" dans leurs réponses alors qu'ils ne changent en vérité absolument rien.