An Indifferent & Unreliable Plumber
I had a new GCH boiler installed by this plumber in September 2023; however, shortly after one of the radiators failed to up heat up. I didn't do anything during the winter because the house was still warm, but in April I contacted Simon.
Despite several emails, sms, and telephone voicemails prior to 14-04-2024 - he did not respond to my problem.
On 15-04-2024, he HAD TO RESPOND because he had incorrectly filled in the buildings regulation compliance certificate: this meant that the certificate had to be reissued. Today, I received my updated certificate.
He responded by email, and he also suggested what could be the problem with the radiator: I responded by email to his suggestion, but the did not continue the conversation: his one line email was his sole response.
This plumber was paid promptly a very large sum of money for installing the boiler, and I also made him a cup of tea and was polite towards him.
He had informed me that if there were any problems, all I had to do was phone him and he would attend to the problem - what a joke!
The fact the he lives in Worksop, but I don't, probably played a role in his indifference: it's about 50 min to get to my house, i.e. a return trip of about 1 hr 40 min.
Additionally, he didn't bother to balance the system after he had installed the boiler; although, he had said he would do so when we initially spoke on the phone about this work. I believe that this could be the cause of the heater not heating up: the heaters were also all practically brand new.
Well, Simon, he may not wish to attend, but if something goes wrong with the boiler he might not have much choice. I bear no ill will towards him, but this indifference is totally unacceptable.
14. april 2024
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