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Sarvin Anmeldelser 2

•
TrustScore 4 ud af 5

3,8

Tøjbutik
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Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

Sarvin is an international luxury clothing brand, specialising in creating distinctive and high-quality garments handpicked from the finest fabrics and materials. We imbue each design with our signature flair for fashion and eye for detail – the result is an irresistible collection of contemporary wardrobe staples and show-stopping timeless pieces. We design and produce the majority of our garments in the UK to lower the carbon emissions by reducing the shipping distances, supporting local artisans to be able to monitor our manufacturing process closely. We strongly believe modern luxury should be socially and environmentally responsible; therefore we take into consideration where our materials come from and who is making them.

Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

2 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

Graceful interaction

Spoke to the owner via phone call and she is very kind and thoughtful. I had an issue about a dress I purchased from her on eBay that I returned and I thought I was being scammed since I didn’t get a refund. But that was not the case at all. I learned that EBay has very strict rules on how items can be returned; therefore, I was not able to get a refund via EBAY. When I called the owner directly she gracefully heard me out and we were able to sort things out. I look forward to shopping in person at the store the next time I’m in England!

10. august 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor quality and poor service

I have been deeply disappointed with the quality of a dress I bought from this company through Silk Fred. I wore it for 2 hours on Christmas Day, including a short walk along roads. The jersey of the dress is rubbed and severely damaged under the breast. I returned it explaining that clearly there is a quality problem with the fabric, but have been refused a refund. The note I received said that they believe I sat on something sharp. Funny when the rubbing is under the breast.

Quite clearly when an expensive dress is worn for 2 hours one should not expect it to be so damaged it is unwearable.

I wanted to warn others of the quality of the item and also the poor response in customer service I had.

The owners response says the damage is at the back - it is most certainly not. It was at the front under the breast. I find this owners response appalling which is why I chose to leave this review. And of course I cut the ribbon - I fully planned on keeping the dress, but was devastated by the appalling g quality of it

27. januar 2021
Uopfordret anmeldelse
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Besvarelse fra Sarvin

Hello Remi,

Thank you for sharing your feedback with us.

We're sorry that you were disappointed with the dress and it didn't meet your expectations. We always aim to deliver a great quality product and customer service.

However, our bespoke occasion wear dresses are not designed for hikes or any outdoor physical activity. The damage is severely bad on the dress that we cannot accept your return because it is clear that your own responsibility caused the damage.

We have never previously had any issues with this fabric, and the dress has been one of our best selling pieces from day one.

Moreover, you had cut the return ribbon from the label (we have this on every single product, stating that the customer should not cut the ribbon unless they decide to keep the product). Thus, the quality cannot have been impaired when you decided to cut the ribbon from the dress.

It's clear that the dress's damage results from yourself as the damage is on the lower back of the dress and not under the arm. We believe it is due to the physical activities you chose to partake in whilst wearing the dress; therefore, we cannot accept your return.

Besides, we notice that all the reviews you have left for other companies are one star! We kindly ask you to think twice before leaving a review for small businesses such as ours and leaving false feedback.

Sarvin Clark.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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