sarahelisejewelry.com Anmeldelser 111

I’ve purchased from this shop multiple times and I’ve never been let down.The bracelet feels high-quality and durable, while still looking elegant. Definitely a brand I trust.

I bought a necklace as a birthday gift and had a hard time deciding on the length. Customer service was incredibly helpful and in the end the recipient loved it the length turned out perfect! Thank you, I’ll definitely be back to get something for myself too 😊

I received a beautiful custom bracelet, it’s so cute and dainty exactly what I was looking for. Great customer service and such a smooth experience overall. I love it!

Great customer service and excellent quality. Shipping was quick and easy! Very pleased with my purchase

A beautiful and refined piece. It pairs perfectly with my wedding band and engagement ring without overpowering them. It has that subtle, classy look I was going for.

They have great gift options. Super nice staff.

Princess cut Emerald Cuban bracelet - this is the perfect addition to my bracelet stack, the Emeralds are the pop of color I was looking for. I am obsessed!!!! As a mixed metals girly I Can’t wait to order another piece!!!

Exactly as described and pretty! Ordered another one today to stack.
Also very responsive seller.

I ordered 2 pairs of huggie earrings from Sarah Elise off Etsy. Having ordered solid gold jewellery from several different Etsy stores, as well as local gold jewellery retailers, and even brands like BVLA and Maria Tash, I personally am perfectly satisfied with the quality of the earrings I received. They are well made, sufficiently weighty, with no superficial flaws (uneven shapes / surfaces, scratches etc).

Shipping was really quick as well. I received the package in Singapore within 3 days of it being shipped via FedEx. Customer service responded promptly when I reached out about some concerns regarding delivery.

I've not purchased anything with stones so can't speak to that yet, but I wouldn't hesitate to recommend them for their solid gold pieces. They are true to the pictures and descriptions.

Had such a great experience with Sarah Elsie Jewelry. Their customer service was amazing. They really went out of their way to rush my order for a special occasion, which I truly appreciated.

Beautiful craftsmanship and even better than I expected. You can tell a lot of care goes into their work. Highly recommend!

I am extremely disappointed with my experience. I purchased a 14K white gold ring as a Valentine’s gift for my wife, but shortly after wearing it, she developed a severe skin reaction — irritation, cracking, and even bleeding on both hands. This is completely unacceptable for a product that is advertised as solid gold.

What makes the situation worse is the lack of customer support. I have sent two emails and also tried calling, but after an entire month, I have received no response at all.

Very upsetting experience both in terms of product quality and customer service.

I purchased a bracelet from here that was too small, which was my fault. It eventually broke as it was too tight, not due to poor quality. I asked if they could repair and an extender and they responded quickly. Minimal charge for my request and the repair and extension was completed and returned to me in less than a week. I can’t say enough good things about their CS and quality. Thank u guys very much, will be purchasing from them again!

Wasn’t delivered on time as promised. Then I called customer support before it was even shipped and was promised it would be sent that Monday overnight and that didn’t happen. The necklace was delivered in a nice box and my girlfriend thought it was fake gold because of how it was packaged. Will never order from them again.

horrible quality and customer service!
i purchased a diamond baguette tennis bracelet and the diamonds fell out within weeks. they wanted me to cover shipping costs to repair it, which is outrageous as still under warranty. the bracelet was repaired and now the chain has broken.
they are blaming me for wearing the item while i sleep. this was not specified under warranty.
Wear and tear would imply that I actually had worn the bracelet, but I barely had it for a month.
my jeweler evaluated the bracelet and states that it is poorly made.
they do no stand behind their pieces which are not sturdy or durable.
do not purchase anything from sarah elise!

I am deeply disappointed with my experience with Sarah Elise Jewelry.

The eternity ring I received was not what was advertised and did not meet basic quality standards. Upon opening the package, I immediately noticed that the gold appeared noticeably thinner than shown, the stones were inconsistent in quality, and there were visible scratches on the ring. It looked worn and poorly finished, not like a new, high-quality piece of fine jewelry. Additionally, the ring was the incorrect size. I know because I measured!

I contacted the company immediately after receiving the ring and returned it within a few hours of delivery. I also sent them the return receipt right away so there was a clear record of how quickly the item was sent back.

I was told the ring would be “reviewed” and that they would get back to me. That follow-up never happened. Communication stopped entirely, and none of the quality concerns I raised were addressed.

Instead, after they received the ring, the company issued a gift card without my consent. I did not request store credit, nor do I want it. I want a refund. At no point did anyone respond to my emails or explain why a gift card was issued in place of addressing the issue.

While eternity rings are listed as final sale, final sale should not mean accepting substandard or damaged workmanship. I fully expected to receive a ring that matched the description and imagery on the site, and also a ring that was the right size! Quality issues are not a matter of preference and should not be dismissed under a final-sale policy.

To make matters worse, I later learned the company allows only one exchange total. That policy was not clearly communicated upfront and leaves customers with no recourse if a replacement item is also unacceptable.

My emails have gone unanswered, and there has been no accountability for the condition of the ring I received. Issuing a gift card instead of resolving the problem feels like an attempt to close the matter without taking responsibility.

If you are considering a purchase from Sarah Elise Jewelry, especially a final-sale item, proceed with caution. Once payment is made, support and accountability appear to be extremely limited.

We initiated an exchange for a different ring size immediately after opening, suspecting they sent us the wrong size vs what we ordered. The ring we got back was the same incorrect size - we had it measured to confirm. When we contacted them about it, not only did they acknowledge they had in fact sent us back the exact same ring, not a different size and still the wrong size from what we ordered, they also would not do anything to make it right because they had already “done an exchange” in their system. So now we are stuck with the wrong size ring that was never actually exchanged in the first place and this company refuses to do anything to fix this. This company is dishonest, does not care about their customer or fixing their mistakes. I do not recommend purchasing from them.

Susie Single Diamond bracelet. I received my Susie diamond bracelet today and was highly disappointed in what I received. The gold links are so incredibly thin and do not resemble the picture on the website. It is totally not worth the $229.90 that I paid so I immediately repackaged it and it is being returned within 10 minutes of me taking it out of my mailbox. I do not want a gift card or any exchange as I now do not trust the quality of their products. I am HOPEFUL to get a credit back to my credit card so I await confirmation that the cheap bracelet has been received back at Sarah Elise, LLC.

I LOVE Sarah Elise Jewelry! I've been an OG fan of theirs (following since around 2020) and they're legit. It's some of the best prices I've been able to find for gold because they make it all themselves. PLUS it's a woman owned small family business! Want to give them their support / flowers because I think some people don't know how to shop for jewelry online (read product descriptions right). I've had them make custom pieces, bought their original designs, everything has been great. They have been SO helpful with me while creating my fine jewelry collection over the years! Love!!!!