Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Shop Luggage, Suitcases, Laptop Bags, Backpacks and Travel Accessories at the Official Samsonite Australia Online Store. Fast Free Delivery Australia Wide. Samsonite Australia
Australien
2,6
6 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I've always assumed that Samsonite was a good brand. I had something go wrong with a new Samsonite bag recently and I was shocked to find that Samsonite's customer service is terrible. It is so terrible that I still can't quite believe that they were unwilling to help. Anyway, just a warning: if your Samsonite bag works OK, that's great. But if anything goes wrong, you will be left horribly unsupported.
Purchased 2 large, high end cases - the lock on one has always had issues and has been repaired once (my expense to get to the repairer) only to jam again!
I’m now have to send it interstate at the supplier, Bagworld’s expense!
They have NOT honoured the warranty!!!
Don’t trust Samsonite warranty!
Product wonderful but their delivery company Border Express lost my Samsonite parcel for nearly a month. I suggest Samsonite review who they use. There is no use buying a good product if it’s not delivered!
Whilst travelling recently, my American Tourister suitcase arrived minus one of the spinner wheels. I downloaded a form from the American Tourister website, provided the photos and requested information, and received a prompt reply by email. A few days later, 4 sets of replacement wheels were delivered to my house free of charge. I am surprised and delighted at this unexpected service excellence. I love my AT suitcase (it's light, mobile and hard wearing) and it's only a few years old, so I'm really happy that I will be travelling with it again. Let's hope the airlines and airports can provide a similar level of service excellence by not damaging my luggage in the first place. Thank you Samsonite and American Tourister!
i won't bother to buy directly from samsonite anymore
really poor customer service, next to none
ordered the case, sent me the tracking number said expecting to be delivered in 5 days
never received it, upon checking, it never leave the warehouse nor picked up by the driver.
emailed them 5 times, didn't get any follow up
emailed the courier company they used (never heard, it's called VTFE) never receive any reply.
I think i will just dispute through my credit card company as they never actual sending out my luggage. I am flying soon, ruined my whole plan.
Bought 6 cases - wheels broke on first use on one of them.
Customer service appeared to be good - but then stopped returning emails and Im left with a broken case.
Buy a different brand is my recommendation.
Shame on you Samsonite.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
