Dean made a thorough advance assessment of the job, which enabled me to make informed choices between repair and replacement of a downpipe and a section of guttering. He returned to do a very neat j... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Callum was great, appointment was easy to organise, he came on time, job was completed without any hassle or mess. Definitely will use again! Callum also sorted out a down pipe that had come disconnec... Se mere
Virksomheden har svaret
Dean was amazing. His work was excellent - he went above and beyond the initial job and showed real pride in delivering quality. Lovely to deal with. Would absolutely use him again.
Virksomheden har svaret
Efficiency, Courtesy, Clarity, Professionalism. The admin team kept me infomed, and processed the invoice and payment promptly. The onsite team arrived on time, explained clearly what they would do, w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As summer approaches, now is the perfect time to ensure your home or business is ready for the warmer, drier months. Winter and spring may have taken a toll, so let us help you refresh and protect your property with expert gutter clearing, repairs, and roofing services across London and the South East, including Tunbridge Wells, East Grinstead, Crawley, Dorking, and Guildford. We’re here to keep your property safe, sound, and weatherproof. We offer a free roof visual inspection with all of our gutter clears to give you peace of mind that your roof is structurally sound and ready for the summer sun and any sudden storms. All our work is fully approved by Safe Contractor, and we back our roofing, soffits and fascia, chimney, and gutter repair or replacement work with a one-year guarantee. Our qualified roofing technicians are highly experienced and fully certified to carry out work on your roof, roofline, and chimney. From identifying and fixing leaks, damaged tiles and slates, lead flashing issues, and more – we’ll ensure your roof is sealed and secure to protect your home from unexpected water ingress, damp, and mould. Our full range of services includes: Gutter cleaning, gutter repairs, gutter installation, unblocking downpipes, soffit and fascia replacement, pressure washer roof cleaning, moss removal, render waterproofing solutions, chimney pointing and repairs, chimney cowl inspections and replacements, water butt design and fitting, and solar panel cleaning. We quickly and safely clear leaves, moss, and debris from your gutters and roof, preventing water damage and avoiding costly repairs. Fully licensed for waste removal, we keep your property in peak condition for the bright months ahead. Expect exceptional customer service from start to finish. We won’t issue your invoice until your work has passed strict quality checks, including before and after photos provided on request. Call us today on 0208 150 7895 for a free quotation, or visit our website to connect via live chat. Let’s make 2025 a summer of worry-free roofs!
Sam's Gutters - for all your needs on (and just below) the roof!
Skrevet af virksomheden
- Happy customers are our best advertisement!
- We work hard to have happy customers. And when something doesn't go right the first time, we will fix it and leave you happy the second time. All our technicians are qualified Roofers and when it comes to roofs, they know what they are talking about. They can fix anything up on the roof, investigate problems and generally leave you with a sorted roof.
All gutter and roof repairs are GUARANTEED!
Every job comes with a one-year workmanship guarantee for your peace of mind.
Every repair job we do automatically comes with a one-year workmanship guarantee.
Gutter clearings are obviously not guaranteed, as gutters can get dirty again. But we will, of course, make sure that the gutters are clear you fully satisfied.
Kontaktoplysninger
1st floor offices, 91-93 Lingfield Road, RH19 2EL, East Grinstead, Storbritannien
- 0800 0789 151
- sam@samsgutters.net
- samsgutters.net
4,8
Fremragende
969 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Phoned Monday and got booked the next…
Phoned Monday and got booked the next day. Callum turned up on time and did a great job-top guy. It was a little pricey for 20 mins work but you get what you pay for.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for your great feedback! We’re glad we could get you booked in quickly and that Callum delivered a top-quality service. We will be sure to share this with Callum :)
Kind Regards,
Sam's Gutters and Roofs
Great experience from beginning to end
Great experience from beginning to end. Connor was perfect: polite, efficient and great at communicating. My issue was sorted within 2 days. I’ll definitely use Sam’s Gutters again.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you so much for your 5 star review! We’re delighted to hear you had a great experience from start to finish. Connor will be really pleased to know his politeness, efficiency, and communication made such a positive impression.
Kind Regards,
Sam's Gutters and Roofs
Josh did a good job.
Josh did a good job cleaning my guttering and informed me of some damage to my roof that needs repairing, showing me the location and pictures.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you so much for your 5 star review! We’re really pleased to hear that Josh did a great job with your gutter cleaning. Please don’t hesitate to reach out if you need anything else in the future!
Kind Regards,
Sam's Gutters and Roofs
Dean made a thorough advance assessment…
Dean made a thorough advance assessment of the job, which enabled me to make informed choices between repair and replacement of a downpipe and a section of guttering. He returned to do a very neat job, followed up by a full written summary of the work done .
Dean takes his work seriously,and he is a good communicator.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you very much for your 5 star review! We're really pleased to hear that Dean’s thorough assessment helped you make the right decision, and that you were happy with the neat finish and detailed follow up. We're always here should you need our assistance in future :)
Kind Regards,
Sam's Gutters and Roofs
Dean was amazing
Dean was amazing. His work was excellent - he went above and beyond the initial job and showed real pride in delivering quality. Lovely to deal with. Would absolutely use him again.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you so much for your 5 star review! We're delighted to hear how pleased you were with Dean’s work. We're always here if you need our assistance again in the future :)
Kind Regards,
Sam's Gutters and Roofs
Good job, well done.
Dean did a good job and worked hard. Cheerful and polite. Fair pricing.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
Thank you for your feedback, and for leaving Dean a 5 star review! We will be sure to pass this on to him. We're pleased to hear you are happy with the work and believe our pricing to be fair :)
Kind Regards,
Sam's Gutters and Roofs
Callum was knowledgeable
Callum was knowledgeable, helpful and professional. Job well done
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
Thank you for taking the time to leave Callum a 5 star review! We're really pleased to hear you were happy with the service he provided, and we will be sure to pass this along to him :)
Kind Regards,
Sam's Gutters and Roofs
Callum fixed our gutter today in…
Callum fixed our gutter today in Kingston. Did a great job
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for your 5 star review! We’re really pleased to hear that Callum did a great job. I’ll be sure to pass your feedback on to him - he’ll really appreciate it!
Thanks again for choosing us!
Kind Regards,
Sam's Gutters and Roofs
Guttering replaced
Great service
Good job
All on time and left area tidy
Highly recommend
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for your 5 star review!
We’re really pleased to hear you were happy with the service that Callum provided and that everything was completed on time and left tidy. It’s great to know the gutter replacement went smoothly and met your expectations. Thanks again.
Kind Regards,
Sam's Gutters and Roofs
Great communication beforehand and did…
Great communication beforehand and did a great job. We will definitely use Sam’s gutters again and would happily recommend to others
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for your lovely review! We’re so pleased to hear you were happy with the communication and our gutter clearing service. Your recommendation really means a lot to us, and we look forward to helping you again in the future!
Kind Regards,
Sam's Gutters and Roofs
Callum was great
Callum was great, appointment was easy to organise, he came on time, job was completed without any hassle or mess. Definitely will use again! Callum also sorted out a down pipe that had come disconnected which was much appreciated!
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for your fantastic review! We’re really pleased to hear that everything went smoothly from start to finish and that Callum arrived on time and completed the job cleanly and hassle free. It’s great to know he could also get the disconnected downpipe sorted for you. We will be sure to pass this feedback to Callum :)
Kind Regards,
Sam's Gutters and Roofs
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for the 5 star review! We're pleased you were happy with our service :)
Kind Regards,
Sam's Gutters and Roofs
Great service
Callum was great at sorting out our gutters, especially as we have slight access difficulties to the front.
He repaired a sagging gutter too and was v polite and knowledgeable.
Would recommend!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Morning,
Thank you for your 5 star review! We’re delighted to hear that Callum was able to safely tackle the third-storey access using our SkyVac system and get everything sorted for you. It’s great to know he could also repair the side return gutter and fix the sagging section. We’ll be sure to pass on your brilliant feedback, and he’ll really appreciate it. Thanks again for the recommendation!
Kind Regards,
Sam's Gutters and Roofs
I had a very poor experience with Sam’s…
I had a very poor experience with Sam’s Gutters.
An initial roofer came out to assess a leak around my kitchen roof window and quoted ~£396 for what he described as a 3–4 hour job involving removing and reinstalling slates. I agreed and booked the work.
From there, things went downhill:
* The job was rescheduled twice
* On the third booking, the roofer cancelled 10 minutes before arrival after I had taken time off work
* On the fourth attempt, a different roofer attended
The roofer who finally came was polite and professional, and I have no issue with him personally. However, the job he carried out was completely different to what was quoted — he repaired some felt flashing and resealed areas, and was finished in under 30 minutes. No slates were removed.
Despite this, I was sent the original £396 invoice.
I contacted the company assuming this was an oversight, but they insisted the original quote still applied due to “expertise” and other factors. I explained that the work carried out was materially different and asked for a revised invoice reflecting what was actually done.
Instead of doing this, they repeatedly tried to justify the original quote and then moved into a negotiation, offering reduced figures while still maintaining the original price was correct and framing parts of the actual repair as a “goodwill gesture.”
I made it clear I wasn’t trying to avoid paying — I simply wanted a fair and accurate invoice for the work completed.
After a prolonged back-and-forth, I ended up paying £258 for a 25 minute job just to bring the situation to a close.
Overall, I found this process frustrating, time-consuming, and completely unprofessional. The pricing approach felt dishonest and like they were money grabbing. I would not use this company again or recommend them.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Hi Kerry,
We’re very sorry to hear that your experience did not meet expectations, and we genuinely regret the frustration caused throughout this process.
Firstly, we’d like to apologise for the scheduling issues you experienced. We understand how inconvenient it is to have appointments rescheduled, particularly at short notice, and this is not the level of service we aim to provide.
Regarding the work itself, we’re pleased that our technician was able to resolve the issue on the day. As outlined in our correspondence, the original quotation was based on the anticipated scope of work required to fix the leak. Once on site, our operative was able to identify a less invasive solution, avoiding the need to remove and reinstate slates. This is something we always aim for where possible, as it reduces disruption and risk to the property.
We appreciate that the reduced time on site raised understandable concerns. Our pricing reflects not only time spent on site, but also the expertise required to diagnose and resolve roofing issues correctly, as well as safety measures, materials, and the inclusion of a guarantee.
That said, we do acknowledge your concerns and, in the interest of resolving matters fairly and promptly, we agreed a reduced final figure. We’re sorry that this process felt drawn out and frustrating, as our intention was to reach an amicable resolution.
Again, we’re sorry that on this occasion we did not meet your expectations.
Kind Regards,
Sam’s Gutters & Roofs
Gutters and roof repairs
Sam Warden cleaned and repaired our gutters and identified some damaged roof tiles. He came back within a week to replace the old roof tiles and did a fantastic job. Fast, efficient and very pleased with the result. Would highly recommend. Thanks Sam.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
What a lovely review — thank you for taking the time to share it. Sam will be pleased to know you were happy with the gutter clear and gutter repair, and that everything was handled efficiently. We're glad you’re pleased with the result, and thanks for the recommendation. We’d be happy to help again whenever you need us!
Kind Regards,
Sam's Gutters and Roofs
A job well done
Came on time agreed, good communication from office.Sam Warden gave me his card, very fair price, had the part we needed on his Van, couldn’t be happier. Will use in the future now and recommend them to family and friends for sure
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
Thank you for taking the time to leave us a 5 star review! Great to hear everything ran smoothly, from the communication with the office through to the work on-site. It’s good to know Sam was able to get your gutter repair sorted straight away with the part on hand and at a fair price. We’ll pass your feedback on to him. Thank you for recommending us and Sam :)
Kind Regards,
Sam's Gutters and Roofs
I was kept informed of the approx time…
I was kept informed of the approx time Josh would come to fix roof tiles. Really efficient and I could watch all the work from my velux window !!
Really happy with Josh’s job.
Will use this company again if I have the misfortune of slipping tiles .
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
Thanks for your review! We really appreciate the 5 stars :) It's great to hear you were kept well informed and that Josh was able to sort the issue quickly and efficiently. We’re pleased you were happy with the work and could see everything being taken care of. We’ll be sure to pass your feedback on to Josh. Thanks again!
Kind Regards,
Sam's Gutters and Roofs
Fantastic service from start to finish
Fantastic service from start to finish. The team did a great job cleaning and repairing our gutters. What really impressed me was that when I noticed a small niggle afterwards, they came back out immediately and fixed it free of charge. Highly recommend for their professionalism and aftercare!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
It’s great to hear you were happy with both your gutter clear and gutter repair, and that everything was completed to a high standard. We’re especially pleased we could resolve the issue quickly for you. Thanks again for the 5 stars, and your recommendation - it means a lot!
Kind Regards,
Sam's Gutters and Roofs
Sam Warden was excellent
Sam Warden was our technician. He was brilliant. Polite, efficient and even took his shoes off bring ladders & equipment through our house.
Highly recommend Sam’s Gutter and Sam Warden
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
Thank you for your 5 star review! It’s great to hear Sam made such a positive impression and carried out your gutter clear in a polite and efficient way. Taking care in your home like that is exactly the standard we aim for. We’ll be sure to pass your feedback on to him. Thanks again for the recommendation, it means a lot :)
Kind Regards,
Sam's Gutters and Roofs
A great all round experience
A great all round experience. Super friendly and quick response time. Would recommend and use again.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sam's Gutters & Roofs
Good Afternoon,
Thank you very much! We're delighted to hear everything went smoothly and that you were happy with your gutter clear and the service provided. We're always here if you need our services in future :)
Kind Regards,
Sam's Gutters and Roofs
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.