Dropshipping from China : bad customer experience
Very disappointing experience – product not as advertised and poor customer service
Do not read the good review they are all fake.
I ordered a dress from Sammy Jackson, but the item I received looked clearly different from the photos and description shown on their website.
This was not a simple case of “changing my mind” or not liking the product. The product was, in my opinion, significantly not as described.
When I contacted customer service, they first offered me only a partial refund while asking me to keep the item. Later, they insisted that if I wanted to return it, I would have to pay the return shipping myself, even though the issue was that the product did not match what was advertised.
They also provided a return address in China, meaning the return would likely be expensive and inconvenient for the customer. Their replies repeatedly treated the issue as a normal return request, while avoiding the real problem: the product did not correspond to the photos on the website.
I find this extremely disappointing and unfair. A customer should not have to pay international return costs when the product received does not match the product page.
Based on my experience, I would not recommend this website. Be very careful before ordering, especially if you expect the item to look like the pictures shown online.
