Disgusting customer service and questionable running shoes
We made an order for Salming running shoes over the Internet. In Spain the order was handed over to the SEUR company. SEUR, despite the buyer's address indicated in the order, determined the delivery of our order to the postomat in another city!!! Salming's employee said that they had nothing to do with it, just "for some reason the system sent the package to another city." Apparently, we must say thank you that the package did not fly away, for example, to Madrid, which is 600 km away from us.
I had to waste time and contact the SEUR staff, but they said that now they could not change the place of delivery. Salming's employee didn't really try to do anything about this. Moreover, only about 1 week was given to pick up the parcel. I am alone with two children. One child is sick, the second is 2 years old, and he is with me all day. The husband is on a business trip. It takes about 1 hour by car to get to the place of delivery of the parcel (and 1 hour back) and I have to pay (toll roads) about 20 euros for the trip and, possibly, something more for parking. By public transport, the round trip takes 2.5-3 hours. How to understand this??? How not ashamed to arrange such a "service" for the consumer!!!
I had to ask people I did not know (familiar acquaintances) to urgently pick up the package. My husband returned and a week later took the package (he had to go to this city specially for this, spend his time and money on the road). In the end, I got these "bast shoes" (very wide), made of Chinese plastic, which just smelled disgusting when you opened the box. The shoes has stood outside on the balcony for a week and still stinks! I'm just incredibly indignant at both Salming itself and their practice of communicating with customers, and at the shoes. I would not recommend anyone to cooperate with them. Worst experience ever.
18. december 2021
Uopfordret anmeldelse