Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Extremely disappointed, bag arrived damaged with rivets broken, very rough dry leather not as advertised, as of today no response to 4 emails, no refund either. Do not buy anything from this company is my personal advice
⭐ 1/5 – Poor Quality, Misleading Presentation and Terrible Customer Service
Extremely disappointed with my experience purchasing the Maidstone Leather Duffle Bag from Saddle Leather Goods. I would strongly advise potential customers to think twice before ordering.
The company presents itself as a British leather goods retailer, with a London address, a UK website and products named after British locations. However, when my bag arrived, the FedEx documentation confirmed it had actually been shipped directly from Krishna Handicrafts Trading Pvt Ltd in Udaipur, India.
There is nothing inherently wrong with products coming from India, but I find the lack of transparency concerning. The company’s marketing gave me a very different impression of the business I was purchasing from.
The quality of the bag itself was equally disappointing. Despite being advertised as a premium handcrafted leather product, it arrived with:
* Visible scratches and scuffs across the leather.
* Significant creasing, marks and indentations.
* Rough, unfinished-looking edges along the carrying handle.
* An overall finish that falls well below what I would expect from a premium leather bag.
I contacted the company before receiving my order to raise concerns and request a refund. I received no response. After receiving the bag and discovering these quality issues, I submitted a further formal complaint with photographic evidence, requesting a full refund.
For a company that places such emphasis on craftsmanship, quality and customer satisfaction, my experience has been extremely disappointing.
I paid for what was marketed as a premium leather bag, but the product I received simply does not reflect that standard.
My advice: Be cautious about the company’s British branding, ask where the products are actually manufactured and research the business thoroughly before spending your money.
I certainly wouldn’t purchase from them again based on my experience.
Saddle Leather Goods has a UK website, but is not based in the UK, but in Jaipur, India.
The leather duffle bag I bought from them is of very poor quality. The leather is dry and hard, not soft and supple, and looks like bonded leather not genuine leather. The fixings are cheap and nasty and not robust, and the stitching is uneven. Very disappointing product. Don’t waste your money.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
