Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Se mere
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Se, hvad kunderne siger
Smooth purchasing and quick delivery. I have found Sabre Pet Food to be very good - my dog loves it - she is a springer spaniel. Can order a bulk bag and its so far is lasting my dog nearly 3 months w... Se mere
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We have the Darf puppy cold pressed food for our Bernese Mountain Dog puppy. Loves it and us thriving on it. It was recommended by a nutritionist as we wanted something close to raw, without being raw... Se mere
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Delivery was poor. No one home when delivery came, card left to arrange redelivery, tracking on the card didn't work and then found by chance delivery had been made to a neighbour.
Virksomheden har svaret
Virksomhedsoplysninger
Om Sabre Pet Food
Skrevet af virksomheden
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Kontaktoplysninger
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Storbritannien
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
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The customer support chat is a joke.
The customer support chat is pointless...and it's not even AI...
I keep asking for a feeding guide for a pup with age, current and vet projected weight, fully grown... I get pointed to the puppy range...despite me stating I need the feeding guide for a product I already bought due to my dog literally being way above the guide on the label...
Given this experience, I would not even dare ask for recommendations on which food...
The chat was today around 11 am UK time with the same email as this account.
Post reply edit:
1. Ignoring the fact that the difference is usually the difference between an adult and a puppy of the same product are slight tweaks in formulations (I preferred the higher calcium concentration, considering his age). Are you telling me that whoever answered that chat would have been able to tell me the difference between them more than the label says so?
2. What was the point of repeatedly pointing to the label that clearly was not showing the data? An AI can also say, "The computer says no"
Post second reply edit:
While I admit a GSD crossing the 44 kg mark at 8 months and aiming for a 55–60 kg adult weight is technically way outside the charts, the Regular version is the better choice, in my view. The higher fat, protein, and vitamin levels in the Puppy formula are for the rapid growth phase of young dogs. Feeding this highly concentrated formula to a large breed in their late-growth stage can accelerate bone development too quickly, increasing the risk of long-term joint and orthopaedic issues.
Putting aside the technicalities, not being able to provide proper reasoning why not, besides the label says so, nor does some basic guidance give me any confidence in this brand, despite the good lab results.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Good afternoon, I am sorry to read your poor feedback. You contacted us and advised 'I have bought a bag of "Complete Dry Dog Food" and I am looking for a feeding guid for pup. Not even 8 months old GSD around 44kg, and according to the vet expected to hit 55, or even 60kg'. We replied to you 'We advise puppies to transition onto adult food around 12-18 months of age. But please see the attached recommended feeding guide' based on the product you purchased which is for adult dogs. You then stated 'those are for fully grown dogs...' which then we responded with and sent you the link to our puppy feeding guide which is a different product yes because you are using the wrong product for your puppy. We then stated As this food is recommended for adult dogs, the recommended feeding is based for adult dogs. I would advise using the calories in the food to work out the best intake for your dog and you sadly left the chat. If you choose to use adult dog food for your puppy and need advice on a feeding guide, then I would recommend that you contact your vet. Kind regards, Team Sabre 🐾
Reply to edited review: Thank you for updating your review.
To clarify, the product you contacted us about is formulated and labelled for adult dogs, and the feeding guide available for that product is therefore based on fully grown dogs only. As a responsible pet food company, we cannot provide or invent feeding recommendations for puppies using an adult formulation where no validated puppy guidance exists. Doing so would risk giving inaccurate advice regarding calorie intake and nutrient balance for a growing dog.
For that reason, our team provided the feeding guide that exists for the product purchased and explained that puppy feeding recommendations are only available for foods formulated specifically for puppies. When you pointed out that the adult feeding guide did not apply to your puppy, we directed you to the puppy range because those products include feeding guidance based on growth stages. Alternatively, if you choose to feed an adult formulation to a puppy, the most appropriate source of guidance would be your vet.
Regarding formulation differences, while some products may appear similar, nutritional requirements for growing large breed puppies (including calorie intake and mineral balance) are carefully controlled. This is precisely why we will not provide speculative feeding guidance outside the intended use of a product.
Our goal during the chat was simply to ensure that we did not provide misleading or potentially inappropriate feeding advice.
Kind regards,
Team Sabre 🐾
Great food & great customer service!!!
What a difference Darf food from Sabre has made in the short period my dog has been fed on. His stomach has settled & no more upset stomachs!!
The price is very reasonable too. We did have an issue with delivery for our 1st order but that wasn't Sabres fault & customer service sent a replacement out!
Great food & great customer service
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Miss Warden, Thank you for taking the time to share your review with us! We are really pleased to hear that your dog is much more settled now and enjoying DARF! We're also glad we managed to rectify your delivery issue swiftly. Thank you for your continued support, we really appreciate it 😁 Team Sabre 🐾
Great service
Great service, prompt deliveries and great customer service experience. Thank you
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Thanks Fiona for the 5 Star feedback! We're glad you enjoy our service, delivery speed and customer service. From us all at Team Sabre 🐾
Better way to feed
Wanted to try my dogs on a better food than just extruded kibble and found Darf on Sabre, which both my dogs love, only problem we have is they are Chihuahuas and so need the small bite, which unfortunately does not come in the bigger bags. Been using for about 9 mths now. The ordering and delivery is very efficient as is communication. Will definitely keep using them
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Thanks Tina for the great 5 star feedback! We are so pleased to hear your dogs love our DARF products! We will of course relay the feedback about bigger bag options to the team too. In the meantime, thank you again for taking the time to leave us this review and that you are happy with our communication and delivery speed! Kind regards, Team Sabre 🐾
Happy Angus
Just moved are 12 months old labradoodle on to complete food and he loves it empty bowl 🥣 every meal fast delivery received it in under 24hr and not forgetting he poo is spot on so I would definitely recommend 👌
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Ian, Thanks for leaving such a lovely review on behalf of Angus! 🐾 We're so pleased that he is loving his meals and enjoying super fast delivery, not forgetting the extra details too 😉 Kind regards, Team Sabre🐾
Can't beat the quality for the price✨
Have been ordering from Sabre for over a year now and they are one of the best pet food providers we have ever had! Always next day delivery, super helpful team if I've had any problems and have even replaced orders for me when they have been delivered and dumped outside my door that is on the street and then taken. Such a brilliant range of food, all of which scores well on all about dog food and such a reasonable price too! Have recommended to many and will continue to do so! 10/10🐾
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Emily, Thanks so much for leaving us a super 5 star review! We're glad we've been able to rectify any issues swiftly and that you still continue to support and purchase with us. Thank you for recommending us too, we really appreciate it - more than you woof ever know! Kind regards, Team Sabre 🐾
Breeder Review
I own, breed and show standard poodles and have been feeding primal spirit alongside raw for over a year now.
My dogs are thriving on it. I am so impressed with the quality and the customer service is fantastic too.
I raise my litters on a mix of DARF and raw and the majority of my puppy families have continued feeding this way.
21. januar 2026
Uopfordret anmeldelse
What a find!
I've been feeding my dogs DARF for well over 12 months now and they are thriving. They love it & it's an easier option than feeding raw (we have previously fed alongside and had no issues) I've tried food and treats from the other ranges and they have all been fantastic. So glad we found this brand!
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Danielle, thanks for taking the time to leave such great feedback! It's great to hear that you have been a loyal customer with us for over 12 months now and your dogs are loving our products! We're super glad you found us too 🫶 Kind regards, Team Sabre 🐾
I've been using Sabre Pet Food for a…
I've been using Sabre Pet Food for a few months now. Initially this was because they are the UK supplier of Alpha Spirit semi moist which I'd wanted to try to transition my dogs from raw to cold pressed. I've since also used YDOLO. I think both brands are great, and I've had nothing but positive experiences with Sabre as a supply company. Good communication and fast free delivery. One order I placed after 1pm and the food was at my door before 12pm the next day!
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Colleen, Wow what an amazing review! Thank you so much! It is great to hear that you have had continued positive experiences with us and that you even received an order within 23 hours! We're super proud to be the UK's only supplier of Alpha Spirit ranges and their amazing products that your dogs enjoy too! Kind regards, Team Sabre 🐾
No Stock No stock No Stock.
Ordered Orygo food which my dog loved, went to re-order and no longer available.
Went for Alpha Spirit the complete one instead, then went to reorder and no longer available.
We wanted a steady supply of the SAME food.
I was recommended you guys however I will now use another supplier, very let down!
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Justine, we’re sorry to hear how disappointing this has been. Orygo was discontinued from our ranges and customers notified in advance and also offered alternatives. In relation to Alpha Spirit, we have experienced unprecedented demands due to its popularity and also at that time we experienced temporary supply issues due to export disruptions that were completely outside of our control. We’re sorry this has left you feeling let down. If you’d like to contact us directly with your order details, we’d be more than happy to look at current stock availability and discuss other readily available alternatives. Kind regards, Team Sabre 🐾
Couldn’t help out a loyal customer
Unfortunately I placed a subscribe & save order with them just a few hours before their black Friday sale started. The new offer was 20% off the first order, 15% off the second and 10% off the third.
Customer service were unable to apply the offer to my order and just told me to place a new one. Some aren’t well off enough to he able to spend £250 in one go. After spending £1300 in only 9 months solely on food I expected better customer service I suppose.
Will go elsewhere next time.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Charlotte, thank you for your continued support over the past nine months , we genuinely do appreciate your loyalty and custom.
We’re sorry this situation left you feeling disappointed. At the time our 20% offer was specifically set up for new subscription sign ups and, as with most promotional campaigns, we’re unable to apply it retrospectively to existing subscriptions. This ensures the offer is applied fairly and consistently across all customers.
While we’re not able to override the terms of that specific promotion, our team is always happy to highlight any current offers or savings that existing subscribers can take advantage of. We’re sorry to hear you’re considering going elsewhere, and we do hope we’ll have the opportunity to continue serving you and your dog in the future. Kind regards, Team Sabre 🐾
Damaged Packaging
We received our package from courier, as per normal, having ordered in advance of us running out. A few days later we then opened the box to have over half the bag spill onto the utility room floor.
Due to other detritus / contamination potentially on the floor we felt it couldn’t be used so we had no choice but to chuck away.
I wrote to customer services explaining that I didn’t think that was good enough; in terms of the poor packaging and the standard of the product when leaving the depot and perhaps that they should have a word with their couriers. Clearly these packages are treated as you’d probably expect.
I never mentioned a refund just that I thought it was poor; considering cost. The customer services team did come back very promptly and politely but quickly said that as it hadn’t been reported within 3 days of receipt then that was just tough. Like many people I suspect we don’t order dog food the day when we run out, we order in advance of us running out for obvious reasons. It’s no surprise - to me anyway - that packages perhaps might be unopened for a few days.
The speed of the response around sorry, you didn’t tell us quick enough was a clear message to me that this is a stock and probably regular complaint. I hadn’t mentioned anything about a refund but they said they wouldn’t very quickly so don’t even think about asking, as it were.
So all in all having been very happy I’m not so sure we are any more and in a competitive space like dog food, I would suggest perhaps the company be a bit more consumer focused and understanding. And probably need to review who they use for delivery.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Mark, we’re genuinely sorry to hear how disappointed you’ve been by this experience. Having looked into this, your order was delivered on 9th November and we were contacted on 17th of November regarding the damaged bag. As outlined in our terms, damage in transit must be reported within three days of receipt. This timeframe is in place because courier claims for transit damage must be raised within this strict window, and once that period passes we’re unfortunately unable raise any claims with them.
We certainly don’t view these reports lightly, and they are not something we consider “standard” or acceptable. We continuously review both our packaging and courier performance to reduce the likelihood of issues like this happening. Kind regards, Team Sabre🐾
A joke of a company. Avoid
A joke of a company. Messed up my order and delivery times on multiple occasions, causing me to have to drive half an hour last minute to get dog food to hold me over until my (what was supposed to be) recurring subscription was delivered.
They couldn't have cared less.
Any response by them below will just be some BS, because they took no steps to ensure their loyal customers got their orders on time.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Alexander, we’re disappointed to read your review and I have looked further into this for you .
On October 28th you contacted us to request that your subscription be processed earlier than its scheduled date. When we attempted to manually advance the order as requested, a system error prevented it from being submitted correctly to our warehouse picking system. We are sorry for this, and as soon as we identified the issue, we informed you, apologised, and arranged for the order to be delivered the following day resolving this within 24 hours. For that reason, we were unable to offer compensation for travel costs that you had attempted to claim from us.
I could only see one other occasion where there may have been an 'issue' which is where a manual order was placed ahead of your subscription and that you had thought it would cancel out the subscription order that is placed automatically. We did advise that this wasn't the case as the system will auto-generate the subscription order regardless of a manual order placed by yourself directly. We did however offer to collect this via courier at our cost which we actioned and refunded you. We also advised that 'if you need any amendments to these i.e. placing an order early or amending the frequency just let us know and we can do this for you' by our customer services team.
However we can now see that since this happened you have gone on to place further orders with us this year which we really appreciate your custom and we are glad to see that you choose Sabre Pet Food. Many thanks, Team Sabre 🐾
My review is for Sabre Ireland.
My review is for Sabre Ireland.
When they had a supply problem with my subscription order they went "above and beyond" to help me out. They also sent me free samples for my dogs to try out. Can't praise them enough.
1. september 2025
Uopfordret anmeldelse
Absolutely fantastic site ..
Absolutely fantastic site for finding high quality products that my fussy dog absolutely loves. Will definitely be using this site again.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Thanks Andrea for taking the time to leave a lovely review! We’re so pleased you’ve found high-quality products that are fussy dog approved! (we know that’s the ultimate test 🐶). We really appreciate your support and look forward to serving you again soon. Team Sabre🐾
Never Buy from Sabre Pet food.
Never Buy from Sabre Pet food.
We purchased 12kgx7 bags of alpha spirit wild fish, we found lots of plastic pieces inside the food. ( as u guys know, seen many same reviews) . We provide then pictures and dates but they don’t want to pay for the refund.
Our dog has problem with his stomach( we paid for allergy test and everything we coulnd’t find out with our vet what can be the issue ) then we stopped this food and he is fine now . ( we still on wild fish but from other website and other brand. We gonna post the pictures and emails everywhere as we have lots of followers on tiktok and indtagram. U will able to search is ( Sabre Pet Food- Be aware) . Im promise u will able to search it because of the amount of views etc. ) this website is a ***
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Dear Patrik,
I would like to take this opportunity to reiterate our apologies. It is clear you feel our team did not provide a satisfactory resolution to your concerns, despite us offering a significant refund and putting you in touch with a registered veterinary professional, who was able to offer advice and reassurance.
However, there are several important factors your review does not mention:
The first order placed under your account was on 23rd January 2025. Your most recent order was on 19th April 2025. Between these dates, you placed a total of 7 orders. The first time you contacted our team regarding any issues was on 3rd April. Upon receiving this initial communication, we refunded the full amount for the order in question.
It was only after receiving this refund that you informed us of further issues relating to previous orders. As you were unable to provide specific details (e.g. which orders were allegedly affected, or how many), we requested, on 7th April, that you supply images of the affected food. This is standard procedure in line with our complaints policy. It allows us to assess the nature of any issues and raise them with the manufacturer, if necessary. Although you stated you had taken photographs, none were shared with us at that time, and we did not hear from you again until June.
Between 7th April and you reestablishing contact in June, you placed a further two orders for the same product. In the absence of additional correspondence, and based on your continued purchases, we reasonably concluded the matter had been resolved. However, when you did contact us again, you stated that all orders received from us had been contaminated with plastic. This contradicted your earlier claims. At that point, you also informed us you had contacted the manufacturer, Alpha Spirit directly. Until then, you had provided no details of this communication or the issues raised with them—aside from the order we had already refunded.
Given the seriousness of your new claim—that seven consecutive bags contained plastic—we escalated the matter to Alpha Spirit as a priority. They were understandably concerned and requested the material you alleged to be plastic be sent to them for testing. However, you advised you had already disposed of the material, despite not having been advised to do so. For the 4 initial orders you subsequently claimed were also affected, we were not in a position to advise you regarding disposal, as you had not informed us of any problem at that time.
Without further evidence or samples, Alpha Spirit was unable to investigate further. Based on the information available, they concluded the material you described was likely small fragments of bone or cartilage. Given their product contains 85% whole fish, such inclusions are to be expected and can be beneficial to dogs’ diets.
As a gesture of goodwill—and to enable you to purchase an alternative product—we offered a further refund, in addition to the one previously issued. This second refund covered the two orders placed between April and June and brought the total value of refunds offered to over £200. We advised you this was our best and final offer. It is clear you were not satisfied with this, as you have since posted multiple negative reviews across various platforms and threatened to post on social media. These reviews contain claims we consider false and defamatory.
Finally, we would like to make it clear that, unlike some companies, we do not offer refunds in exchange for the removal of negative reviews. We have also observed you frequently post similar reviews, which appear intended to obtain additional refunds.
We have now exhausted all reasonable steps to resolve this matter. While we regret that you are unhappy, we believe we have acted fairly and in good faith throughout. We believe we cannot continue to supply you with our products and ask that you make no further purchases from us.
Yours sincerely,
The Team at Sabre Pet Food
Placed order on Thursday paid with my…
Placed order on Thursday paid with my card. Delivered Friday by DPD . Well packaged happy dog happy me, what’s not to like.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Ordered Thursday, delivered Friday, happy dog by the weekend, we love to see it! 🚚🐶 We’re so glad everything arrived safely and that both you and your pup are pleased. Fast delivery, well packed parcels and wagging tails is exactly what we aim for. Thanks so much for sharing the love! Team Sabre 🐾
Absolutely amazing site
Absolutely amazing site. They stock very high quality brands at reasonable prices. The darf is fantastic as are all the Alpha Spirit. I wasted my money for years buying expensive but poor quality food. My dogs have gone from doing 4 poos a day to 2 a day. The freeze dried raw kibble is easy to digest and both my dogs behaviour have changed for the positive. I compete with both dogs and the intensity they have for training has dramatically increased after Alpha spirit. I've pretty much got my orders next day which makes planning ahead really easy. I would advise anyone I met to use this site. Oh and on a side note I see people in the reviews mentioning legumes or peas as a dangerous ingredient. There has been very very limited research done on their effects but at such low levels I highly doubt the negative impact of legumes. If you are worried stick to Alpha Spirit that contain none at all. Regardless a 5 star site that I will use over and over again.
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Thank you so much for your fantastic review Gareth! We really appreciate your support and kind words. It’s brilliant to hear the positive changes you’ve seen in digestion, behavior and training performance, especially as you compete with your dogs! 🐾 We’re also glad our next-day delivery makes life easier. Thanks again for your recommendation, it means a lot to the Sabre team.
BUYER BEWARE
There are some very good foods sold here, like Darf Complete, which I have nothing but positive reviews for. However, Sabre is now selling Orygo, a brand that advertises Legumes as a main ingredient. You can very easily google “legumes and DCM in dogs” and find that legumes are poisonous to dogs. They block dogs from absorbing taurine which causes heart failure! Numerous reports from vets and studies support this. The studies that claim to disprove it are biased and unreliable (very small sample size, very short length of time to observe effects which may take a long time to show up in a dog’s health, etc).
Just to do a good deed, I emailed Sabre. The customer service person was clearly out of her depth so she copied in their very arrogant on staff veterinarian who had never read the reports and made no effort to do the research. Instead of saying “thank you for bringing this to our attention, we will do our due diligence and look into this,” he very rudely shot back that he’s “satisfied” that legumes are safe for dogs.
I highly endorse Darf Complete. And you can only buy it from Sabre, unfortunately. But I may go back to Markus Muhle just to avoid supporting such arrogant, ignorant incompetence.
Do your own due diligence and research legumes and DCM in dogs. Avoid any dog food with peas or other legumes as a main ingredient.
4. marts 2025
Uopfordret anmeldelse
Brilliant service
Hayley is a superstar! This company do extremely generous samples of great quality food and all you have to do is pay for the postage. There was a little hiccup with mine but this was resolved really quickly. Really lovely, genuine, human-feeling service. They don’t make them like this any more! Thank you :)
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Thank you Lauren for leaving such a lovely review about our service and our team! We're glad we were able to sort the small issue out swiftly and you are satisfied. Thank you again for choosing Sabre!
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