Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Se mere
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Se, hvad kunderne siger
Smooth purchasing and quick delivery. I have found Sabre Pet Food to be very good - my dog loves it - she is a springer spaniel. Can order a bulk bag and its so far is lasting my dog nearly 3 months w... Se mere
Virksomheden har svaret
We have the Darf puppy cold pressed food for our Bernese Mountain Dog puppy. Loves it and us thriving on it. It was recommended by a nutritionist as we wanted something close to raw, without being raw... Se mere
Virksomheden har svaret
Delivery was poor. No one home when delivery came, card left to arrange redelivery, tracking on the card didn't work and then found by chance delivery had been made to a neighbour.
Virksomheden har svaret
Virksomhedsoplysninger
Om Sabre Pet Food
Skrevet af virksomheden
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Kontaktoplysninger
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Storbritannien
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
4,6
Fremragende
165 anmeldelser
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Besvarelse fra Sabre Pet Food
Hi Paul, Thank you for your great review!
We're delighted to hear that you've been pleased with the quality of our food, our fast delivery, and the value for money we offer. Providing premium pet food at a fair price, backed by reliable service, is exactly what we aim to do.
Thank you for your support, and we look forward to serving you again soon.
Kind regards, Team Sabre 🐾
My dogs love the food
My dogs love the food, the service is great and delivery is on time.
26. juni 2026
Besvarelse fra Sabre Pet Food
Hi Jeanette, thank you for your wonderful review!
We're delighted to hear that your dogs love the food and that you've been happy with both our service and on-time delivery.
Thank you for your support and for taking the time to share your experience.
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hey Annabelle, Thank you for your review!
We're delighted to hear that your order was delivered quickly and smoothly. Providing a fast, reliable service is something we pride ourselves on, so it's great to know we met your expectations.
Thank you for choosing Sabre Pet Food.
Kind regards, Team Sabre 🐾
So very easy yo change your order if…
So very easy yo change your order if you suddenly find you’re running out abd speedy ordering service
25. juni 2026
Besvarelse fra Sabre Pet Food
Hey Carol, Thank you for your lovely review!
We're so pleased to hear that you've found it easy to make changes to your order when needed and that you're happy with our speedy service. We know plans can change, so we aim to make managing your orders as simple and hassle-free as possible.
Thank you for your support, and we look forward to serving you again soon.
Kind regards, Team Sabre 🐾
Great product and service
I purchase food for my Rottie Freya every few weeks from Sabre.
She is very healthy and her coat is shining.
The website is simple to use the food arrives on time or early and its great quality.
When i have called them directly all staff are professional friendly and knowledgeable. I will definitely continue to purchase from Sabre ..
10. marts 2026
Besvarelse fra Sabre Pet Food
Hey Vicki, Thank you so much for your fantastic review!
We're delighted to hear that Freya is thriving on our food and that she's healthy with a beautiful shiny coat. There's nothing better than knowing our products are making such a positive difference.
It's also wonderful to hear that you've found our website easy to use, your orders arrive on time, and that our team have been professional, friendly, and knowledgeable whenever you've been in touch. We'll be sure to share your kind words with everyone.
Thank you for your continued support. We look forward to keeping Freya happy and healthy for many more meals to come!
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hey Samantha, Thank you for your review!
We're delighted to hear that you're enjoying our dog food.
Thank you for your support, and we hope to continue keeping your dog(s) happy and healthy!
Kind regards, Team Sabre 🐾
every cat I tried to give it to refused it. no free sample for cats
Cat didn't even try it.
Can't get a free cat sample which is bogus.
Tried it on a few neighbour cats and no one will eat it.
we buy premium foods.
Best guess is the high pork content. Now I have worse than the adverts I have a WHOLE bag I cant use.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Nichola,
Thank you for taking the time to share your feedback. We're sorry to hear that this particular recipe wasn't a hit with your cats. We completely understand that cats can be incredibly selective, and unfortunately even premium-quality foods won't suit every pet's individual taste.
We were disappointed to see this review before we had the opportunity to respond to your email. As your enquiry was received over the weekend, our team replied as soon as we returned, investigated your concerns have offered to send an alternative flavour free of charge as a gesture of goodwill, which we're pleased you accepted.
We also appreciate your comments regarding cat food samples. We are currently introducing sample packs across our cat food range to help customers trial recipes before purchasing a full-sized bag.
While we're sorry this recipe wasn't suitable for your cats, we do hope your cats enjoy the alternative recipe.
Kind regards, Team Sabre 🐾
Very open about the really good ingredients. Good for the fussy boys.
As promised I am happy to let you know that my sons puppy spud loves the darf puppy food. He finishes his food all at once where he used to graze the same as buddy my 3 year old labrador. Two fussy boys are getting food they love now. Thank you.
L
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Geraldine, Thank you for your wonderful review! We’re so pleased to hear that both Spud and Buddy are loving their DARF food from us here at Sabre Pet Food! 😊
Thank you for taking the time to come back and share this update. We really appreciate your support and thank you for choosing Sabre Pet Food!
Kind regards, Team Sabre 🐾
Quick and easy
Easy to order/change subscription, order arrived extremely quickly, especially with free delivery
28. maj 2026
Besvarelse fra Sabre Pet Food
Hey Kade, Thank you for your lovely review! We’re so pleased to hear you found it easy to order and manage your subscription, and that your order arrived so quickly 😊
We really appreciate your support and thank you for choosing Sabre Pet Food.
Kind regards, Team Sabre 🐾
good experience
good prices!
very fast delivery!
i did have one issue regarding the sample not being delivered but upon contacting found out the samples come from a different warehouse and are shipped separately - on a whole would absolutely recommend.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hey Amy, Thank you for your lovely review! We’re so pleased to hear you’ve had a good experience with us and were happy with our prices and fast delivery 😊
We're also glad our team was able to clarify things for you regarding samples and managed to get everything resolved!
Thank you for your recommendation, it really means a lot to us.
We really appreciate your support and thank you for choosing Sabre Pet Food!
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Thank you for your lovely review! We’re so pleased to hear you were happy with the very prompt delivery 😊
We really appreciate your support and thank you for choosing Sabre Pet Food!
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hi Jai, Thank you for your review!
We're pleased to hear that your order was delivered as expected. Providing a reliable service is important to us, and we're glad everything went smoothly.
Thank you for choosing Sabre Pet Food!
Kind regards, Team Sabre 🐾
Always an issue.
A few times in my past orders, whenever I have ordered more than 1 item in the same order, they have forgotten the other items, and only the big bag of food arrives. In this latest order, I ordered my usual 12kg of food and a sample of another product. Sadly, they used Parcel Force, who are very unreliable, and the tracking was all over the place. Despite them having the parcel in their depot at 12:15 am Saturday, and the tracking saying it would be delivered that day, they refused to deliver it until Monday. On Sunday, they updated their tracking to say the sender had dispatched it that day, after they had received it, magic. When my order arrived, it only had the big dog food as usual, and the sample was missing. When I asked about it, I was told the samples are posted from a different location, so it would be a separate parcel, meaning another 3-day wait, playing the Parcel Force tracking guessing game, and more unnecessary packaging. There is no mention of this on the website, as I would not have bothered. I also only had the 1 tracking number as it included both items, so I don't even know if what the agent told me was legit. After so many issues, it looks like I will have to shop elsewhere.
RESPONSE THE REPLY:
Many years as a loyal customer? I placed my first order on January 28, 2025; 17 months is hardly many years. Also, 3 orders had problems, all 3 with missing items, whether that's a stock discrepancy or not, the items were still missing that I paid for. Yes, I was refunded for the cat food, but there was a problem with the order.
The fact that you have tried to belittle me with your cocky response just reassures me that I need to shop elsewhere.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Sabre Pet Food
Hi Robert,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not meet your expectations.
Having reviewed your account, we can see that there have been 2 issues over the many years you have been a loyal customer with us. 1 being a stock discrepancy where we applied a credit to your account and the other being a missing item on your order, which we replaced on the 8th January once we returned back from our Christmas closure.
We fully appreciate how frustrating these situations can be, and on each occasion our team worked to resolve the matter as quickly as possible.
Regarding your most recent order, the sample pack was unfortunately not received and we promptly arranged a refund once this was brought to our attention. Samples are dispatched separately from our main warehouse due to the high volume we process. This allows us to maintain the fast turnaround times our customers expect for their main orders without causing delays in the warehouse. That said, we appreciate your comments regarding the communication around this process and will review how we can make this clearer to customers in future.
We're also sorry that you were unhappy with the delivery service. While courier tracking updates and delivery schedules are outside of our direct control, we recognise that the overall experience reflects on us as the retailer and understand your frustration.
Thank you for your custom over the years, and we're sorry that on this occasion we left you feeling disappointed.
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hi Lyn, Thank you for your fantastic review!
We're delighted to hear that you were so impressed with our delivery service- being compared favourably to Amazon is certainly high praise! We'll be sure to share your comments with the team, who work hard to get orders dispatched and delivered as quickly as possible.
Thank you for your support and for taking the time to leave your feedback.
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hi Julie, Thank you for your wonderful review!
We're delighted to hear that you were pleased with our fast service and the range of dog foods we offer. We work hard to provide plenty of choice so that every dog can find a food that suits them.
Thank you for your support and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hi Sean, Thank you for your review!
The most important opinion is your dog's, so we're delighted to hear they love it! 🐶
Thank you for choosing Sabre Pet Food and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Ordered on line for the first time and…
Ordered on line for the first time and clicked collect by mistake
Rang customer services and helpful staff corrected order for next day delivery
Unfortunately parcel force let sabre pet foods down . Contacted customer services again and very helpful staff arranged replacement order for next day 👍would use this company again and hope they use a more reliable delivery company
28. maj 2026
Besvarelse fra Sabre Pet Food
Hey, Thank you for taking the time to leave a review!
We're pleased to hear that our customer service team was able to quickly correct the collection error and arrange delivery of your order instead. Providing helpful and responsive support is very important to us, so your comments mean a lot.
We're sorry that the delivery experience fell short on this occasion with the courier. While issues with our delivery partners are fortunately uncommon, we understand how frustrating it can be when an order doesn't arrive as planned. We appreciate your patience and are glad we were able to resolve the situation for you.
Thank you for giving us the opportunity to put things right, and we look forward to serving you again in the future.
Kind regards, Team Sabre 🐾
Besvarelse fra Sabre Pet Food
Hey RJ, Thank you for your lovely review!
We're delighted to hear that you're happy with both the dog food and our fast delivery service. Providing great nutrition for pets and a smooth customer experience is exactly what we strive for.
Thank you for your support and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Ease of ordering online
29. maj 2026
Besvarelse fra Sabre Pet Food
Hey, Thank you for your review!
We're pleased to hear that you found ordering online easy and straightforward. We work hard to make the process as simple and convenient as possible for our customers.
Thank you for choosing Sabre Pet Foods and for taking the time to leave your feedback.
Kind regards, Team Sabre 🐾
Very efficient service
Very efficient service . Usually the next day . Reception staff ver knowledgeable and friendly
28. maj 2026
Besvarelse fra Sabre Pet Food
Hey Maureen, Thank you for your kind review!
We're delighted to hear that you've experienced our efficient service and reliable next-day delivery. It's also wonderful to know that our reception team has been knowledgeable and friendly when you've contacted us.
We'll be sure to pass your lovely comments on to the team. Thank you for your continued support.
Kind regards, Team Sabre 🐾
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