These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... Se mere
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These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... Se mere
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I am so pleased with RX live - I tried 8 pharmacies in South Devon to dispense blister pack meds for elderly father, as mum was struggling to work out his meds even with a dossette box. Once set... Se mere
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Due to mobility issues I can no longer get to my local pharmacy so I switched to RX Live a few months ago. I absolutely cannot fault them. Communication is great and I always receive my medication q... Se mere
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Awful service , really delayed dispatch : prescription was approved by NHS 1 Oct, dispatched only today 8th after I pushed and complained ; when I questioned the delay with customer service on their... Se mere
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RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
3-4 chalice close, sm6 9ru, wallington, Storbritannien
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Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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This company appears to be hindered by its technology. I will be closing my account. I placed an order for an NHS repeat prescription through the IOS App earlier in the week, and it remained showing as 'waiting for GP to sign the prescription' until it was chased today by RXLive.
According to my GP, this was not true. My GP had received a request for a prescription from a new online provider and had mistakenly sent it to RXLive rather than leaving it on the NHS Spine. In my presence, my GP phoned RXLive to get the prescription returned to the NHS Spine. RXLive refused because they said that my prescription had already been dispensed and dispatched.
It seems that until their technology and apps are working properly, you have to request your repeat prescription with your GP, and then RXLive will pick up the electronic prescription. However, the website does not say this. If you place an order through their website, it's not clear what happens until, like I did, you ask what's happening and they say they will follow up.

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Unexplained delays in filling prescriptions on several occasions. Communications regarding delays are poor. Packaging is often of poor quality..I don't mind reusing packaging if in a goiod state but sometimes their's is just not good enough. Web site is slow and not responsive enough. Fewer supply issues than local chain or independent chemists and very convenient.---and free.. Just wish they could sort the issues mentioned.

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Totally satisfied with service, free next day delivery. Also Dylan made sure I got brand I asked for. Keep it coming !

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I changed over to RXLIVE 13 months ago, after having constant problems with my local chemist. I have found RXLIVE to be absolutely fantastic, I’ve had 1 issue with them in the whole time and they resolved that as quickly as they could. I struggled to open one particular manufacturer of my medication, so I asked them to change it in future, they asked which manufacturers were okay for me, and ever since they’ve sent me the ones I can open easily. The staff always reply quickly to my messages, and 99% of the time my medications are with me within 48hours. There have been times where my Dr has issued my prescription and I’ve messaged RXLIVE the same day, as I’d completely run out of a certain item and they got it to me for the next day. I cannot fault the service at all, and will happily continue to use them, 🌟🌟🌟🌟🌟.

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I asked about a medication I have been put on which isn't a particularly well known one and they said they didn't stock it and that they had never actually had a prescription for it before but would stock it on my behalf as soon as I requested my prescription it was dealt with quickly and I received it! I had previously had to go without due to my GP not listening properly so I am extremely grateful and will recommend this service 100% ! Massive thank you and well done to the whole team!!

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keep having "issues" with orders and it is wearing thin. I can see 4 payments taken from my bank account, only one of which I believe can relate to an actual order; the other 3 have left me nearly £60.00 so I am now chasing for a refund.

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Dylan was really helpful with an issue I had with my delivery. It managed to get resolved super quickly and they reached out to me to explain everything. Thanks again!

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I forgot to bring some medication with me on holiday in the U.K.
RXLIVE were very quick to respond and received meds the next day.
Very impressed with this pharmacy as you have a designated contact who responds very quickly to get things resolved would definitely recommend.

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Unavailable as an app if your using latest Android. Why have an app that is out of date?

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Excellent service very friendly staff always message me back straight away always get my medication on time.

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**EDIT IM NOW BEING THREATENED WITH LEGAL ACTION!. In response to rxlive I have removed the comment about his grandparents with respect. I had no idea they had passed away I just quoted a passage from his bio which is readily available on the internet. I have provided evidence to rxlive and the pharmacy regulations council as everyone was copied in the email. I have also supplied the evidence to trust pilot as you flagged this review to be taken down, truspilot reviewed the evidence and have reinstated my review. The distress this is causing myself is insurmountable**
I have my repeat prescription with this company. They sent me the wrong medication under the correct medication and dosage label. I already take a similar medication, delivered by them, and had I not realised the mistake I could have died!!
On complaining it got passed to the pharmacy superintendent who runs this company. He immediately sent an urgent email and next day delivery
courier to get the medication back.. no apology.. no regret for the consequences of SENDING THE WRONG MEDICATION LABELLED WITH MY CORRECT MEDICATION AND DOSE.
I'm disappointed with the main pharmacist and owner of this company continually ringing and sending an email to me to get the medication back with no acknowledgement of what they have done! Both has led to a case with the pharmacy regulations council. I BEG YOU NOT TO USE THIS COMPANY.. NOT FOR ME BUT FOR ANY VULNERABLE PERSON OUT THERE THAT THIS MAY HAPPEN TO . IM HONESTLY SCARED!.
Now on top of that . I obviously from this cancelled my repeat prescription which was acknowledged and it was cancelled. yet my order came through. Again I've told them to cancel my repeat prescription and yet again the order came through again.

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For the last couple of days I had been passed off trying to get my medication from other online pharmacy’s and local chemists- last night I spoke to an online Aviva doctor and joined their online pharmacy service: Today, I’m told my medication will be with me tomorrow 1st class tracked post !! I was in disbelief after all the upset and frustration of the past 5days I asked them to double check - the dispensary manager spoke with me he was very understanding he welcomed me to the online service and reassured me that there were no problems in getting my medication now or in the future, He would also keep an eye on stock knowing I was on batch prescriptions from my Doctor
I am very grateful, the way he handled the situation and reassured me
10/10 Highly recommended and I will be spreading the word

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Avoid this pharmacy!
I have repeatedly experienced delays with my prescriptions from this online pharmacy. Despite multiple requests—both personally and through my doctor—to be removed from their service and have my local pharmacy set as my nominated provider, they continue to interfere.
Without my knowledge or consent, someone from this company contacted my local pharmacy and falsely claimed that I had requested to use their services. They then instructed my local pharmacy to release my ready-to-collect prescription so it could be posted to me instead.
As a result, when I arrived at my local pharmacy, I was told they had already released my prescription based on this misleading request. Now, I have been without my essential medication for four days.
This level of service is completely unacceptable, and I would strongly advise others to avoid using this pharmacy.

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It is brilliant NOT having to remember every month to get my order into the pharmacy and then have to drive to get it. Such a relief.
So far this company have delivered on the dot and reassured me by email that all is as it should be. Lovely.

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Inefficient company
The amount of times I have had to chase up medication isn’t funny anymore, I was told one time it would be delivered the following day, when it wasn’t I rang yet again to be told it was out of stock country wide!
I have now also a fridge item that wasn’t labelled on front of box and has been sitting outside for 6 hours but the medication delivered the day before was labelled fridge item although it wasn’t…
Medication takes up to 14+ days to receive and that’s with constant phoning.. I’ve changed pharmacy as too much hassle every time & no communication from them

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I have always found the service to be responsive and any issues resolved quickly and personally. I wouldn’t hesitate to recommend this service. It has been an incredible assistance for me over the last few years.

Besvarelse fra RXLive Pharmacy
approximately 6 orders, problems with all except 1
1. duplicate charge. only refunded after multiple requests
2. delivery took over 1 week despite their advertised "Royal Mail’s next day service". tracking showed NOT delayed by Royal Mail
3. ok
4. item showed delivered but not, then told that was the "scanned" date, *then* told out of stock - complained, advised should have been told, will advise in future if this happens again
5. item out of stock , not informed - complained, told I should have chased to ask
6. charged AFTER exemption certificate provided, only refunded on request

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I must say I wasn’t expecting this service to be any good but I’ve had my medication delivered on time for the past month or more, it’s always on time and I even have some left over which normally id have to wait so long for my next prescription but this service/company has been great. I’ve tried a couple different online pharmacies and RXLive are by far the best. Highly recommend

Besvarelse fra RXLive Pharmacy
Haven't been with this medication delivery for very long, probably had 3 orders delivery in perfect carton packaging...Al done automatically for me...I was fed up being late putting my prescription in on time for my next month's intake...making me go 4-5 days with out my meds util GP signed it of for chemist to complete
Not just that, I am the one responsible for handing in my son and husbands prescription, which ment if I was 4-5 days behind on medication ,so we're they...
So I now have us all together on automatic repeat medication (family members)..
And as we are all entitled to non chargeable prescription/NHS, ther is no charge for dispensing OR delivery...fantastic RXLIVE PHARMACY :- I give you and your team ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Well done....😉

Besvarelse fra RXLive Pharmacy
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