RwandAir Anmeldelser 

Booked the trip as a family of 8 in Jan 2024 for December 2024 from Heathrow to Harare with a layover in Kigali. On booking day it was a 15 hrs flight with a 2 hr stop over in Kigali. In between booking and departure the flight itinerary changed at least 8x, I lost count. By this time they had a added a stop over in Lusaka which was not present at booking time, the layover was now 4 from 2hrs.

Arrived at Kigali on schedule we were promised a 4hr layover this time from the original 2 hrs, layover ended up being 7hrs in an airport with no proper food for the kids , absolutely nothing to do.

Arrived in Harare 6pm original arrival time at booking was 11 am. 14/15 checked bags were missing, only one arrived. Since then I have been to Harare International 3 days in succession wasting 1.5hrs a time, retrieving bags there is not childs play, its a process on its own, the bags trickled in over the days, today as I write 18 December 2 bags still missing. Have had to take the kids clothes shopping wasting all my planned holiday time and have had to reschedule planned journeys.

We were also delayed last year from Harare to Heathrow ended up sleeping in a hotel in Kigali, so I thought I'd give then a second chance against my better judgement. Whatever you do don't fly Rwandair, take heed.

Last night got an email they have changed the return journey from Kigali to Heathrow from 23:35 on the 4th to 11 am on the 5th of Jan, changing total journey time from Harare to Heathrow from 16hrs to 31hrs, means I have to cancel all work appointments on Monday 6th.

I have been flying with Rwandair for more than 10 years but my recent experiences with this airline have been appalling. The short flights to Burundi or Uganda are now terribly overpriced. This past month alone they cancelled multiple flights to Bujumbura with no proper follow-up.
On 3 separate occasions this week, all passengers arriving in Bujumbura were missing luggages. (December 13th, 15th &16th)...I know this because my luggage arrived one day later and I had to go back to the airport and there was endless queues. This is a 45 minutes flight, there is absolutely no acceptable reason why all the passengers checked luggages were missing for such a short flight with no connections.

Rwandair, you need to do better, you need to be more accountable and care about the services that you provide. It's currently very unacceptable and beyond Disappointing!

If you want to take 24-48 hours traveling take RwandaAir, I don’t usually write reviews but I just had the worst experience with the airline. Cancellations, then delays. I missed my connecting flight because of a cancellation from Entebbe. Asked the Airline for compensation but did not receive any response. If you need to be at your destination at a particular date or time don’t waste your time with RwandaAir as they might delay or cancel your flight and “the airline won’t be responsible”. Never traveling with them again.

Typical African airline, please DONOT waste your time and money on them you’ll regret it

Oh well well, RwandAir, how did you manage to get it so wrong.
We booked return flights from London to Dar es Salaam via Kigali. Before flying, we received separate emails informing us that: 1 - the flight Kigali to Dar had been postponed to a very late night hour - making it a very long stopover in Rwanda and arriving in Dar at 2:30 am the following day. This did not work for us and we asked to be booked on Kenya Airways flights Kigali to Nairobi and Nairobi to Dar. Rwandair complied. To add some spice to the whole experience, Kenya Airways lost our luggage. 2 - the return flight had been postponed by 24 hours from 31 October to 1 November. Stupidly enough, we did not ask Rwandair to cover the expense for the extra night we would be spending in Tanzania.
2 days prior to our return flight, Rwandair emailed us saying that the departure time of our Dar to Kigali flight was changed from 16:55 to 14:30. The day prior to departure, they emailed again saying that the new departure time would be 14:00. We turned up at the airport at 12:00 on 1 November only to be told that the plane had been chartered out and there was no way to get to Kigali on time for our connecting flight to London. Eventually, a rickety Bombardier plane (photo attached) - not the plane that we were meant to travel with - picked us up on the early hours of 2 November and took us to Kigali. To cut a long story short, we were put up in a hotel there and finally made it on the flight to London - only 2 days late compared to our original booking.
The customer service was non-existent. Our requests to be flown to London on different airlines were rejected or ignored. We called their reservations office from the hotel in Dar and they hung up on us. At Kigali airport they tried their best to ignore us but we weren't having it. Eventually, they agreed to our request to be seated in Business class so that we could at least catch some sleep.
Overall, an awful experience that could have been much better had the top management not agreed to charter out their plane and ground entire families (it was school holidays in the UK) in the process. To them I would say, it's not just your company you are inflicting a reputational damage upon; with a name like yours, you are inflicting reputational damage to your whole country. Change your ways please.

Our recent experience with Rwanda Air was a complete disaster. Two of our flights from Kigali (KGL) to Nairobi (NBO) were canceled, and the third was severely delayed. We ended up spending 12 hours stranded in Kigali airport. The customer service was shockingly bad—representatives lied to us, refused to provide real information, and management wouldn’t even show up to address hundreds of distressed passengers.

After hours of pleading, the only helpful outcome was that we managed to get our luggage checked through to our final destination, London Heathrow (LHR). We had to run through Nairobi airport to barely make our connection to London. Unfortunately, our bags didn’t arrive until two days later, adding to the stress and inconvenience.

Wasting an entire day at the airport due to poor operations from Rwanda’s flagship airline was bad enough, but the lack of communication and the poor handling of the situation made things so much worse. According to their own terms and conditions, we are owed compensation for both the flight delay and baggage issues, which totals €600 per person, but getting a response from them has been frustrating.

Avoid Rwanda Air if you value your time and sanity. The experience was unacceptable, and we’re still waiting for proper compensation for all the distress they caused.

A good review to counter all the bad... We had a great experience with them flying from London to Tanzania via Kigali. Both flights were on time, the cabin was clean and had decent legroom and the customer service was good. I slept through the service and the TV but my wife said they were fine!

Airline left me 16 hours waiting in a stopover airport without allowing me a hotel room or anywhere to stay for 16 hours in a very small airport with no WiFi or anywhere to stay. Extremely poor service, the staff are rude, racist just do yourself a favour and NEVER BOOK WITH THIS AIRLINE. Pay the extra money and go with the other better ones because this airline is awful and do not care about their customers wellbeing whatsoever.

Paid and booked in advance our holiday to South Africa for December 2024 in February 2024 to get told in October 2024 that the flight is canceled due to technical issues - which now affects accommodation already paid as well - very disappointed- all our families and friends that were looking forward to seeing us- to try find and book another airline now - airline prices are double now - not fair !! Very wrong that they can get away with this- never use rwandair - very angry and annoyed

Rwandair failed to connect me to my return flight to the UK, put me up in a dingy hotel in Kigali for over 24hrs, and refused to refund my ticket or provide any compensation. They do this routinely to save money and so that people will stay in Kigali. The flight before mine was cancelled, and while we were in the hotel two further flight loads of people were brought in. I requested my bag three times and it wasn't provided, so we went a day without our belongings. I requested a refund repeatedly and was told they have no legal obligation to refund me. Avoid them at all costs.

Like every other businesses in Nigeria, RWANDAIR in Lagos, Nigeria is run VERY unprofessionaly by your typical Nigerian incompetent professionals with NON CHALANT ATTITUDE for what they do for a living. They're too lazy to be bothered with incoming calls. In order words, they don't answer their phones. Unlike in the civilised world, 99% of Nigerian businesses expect you to drive miles from your location to their office in order to do something you could easily have done by phone. Most businesses are run substandardly with little or customer service skills, how much more businesses skills.

Any foreign investor who has set up shop here in Nigeria and allowing their businesses to be run by Nigerians, is only taking a risk of eventually shutting down because of the typical work ettiquette in this country. Even the office in Rwanda will respond to email messages in a prompt manner. But the Nigerian office will neither respond to phone calls nor email messages. Unfortunately, most Nigerians are use to the substandard services that they generally receive from Nigerian businesses because most don't know any better.

Be very aware RwandAir care about nothing else than making money…. Terrible Company and customer service. Flight delayed by a whole day… yes that’s right a whole day. Was given hotel and food which was sort of acceptable. We weren’t told why our flight was delayed by this amount of time but found out later using ‘flightradar’ that in fact our flight was on time and nothing wrong with it. We had been bumped off of the flight as overbooked. Thanks RwandAir ..you over book a flight to maximise your revenue then bump those people onto the next flight at your convenience and your customers distress. There were people in the hotel from other flights as well so seems like a company policy.

Worst airline ever, lost 2 big suitcases which had valuable items including medication for my son. Now my son is stuck in Harare without his clothes or medication. Why use a small plane to cut down costs when you are failing to meet needs? This is absolutely shocking and disappointing. They need investigation as I’m disappointed . They lie from uk when they give us a bigger plane then move us to a little boat when we get to Kigali yet same passengers. Airline is a disgrace.

Best airline ever. Staff was friendly and helpful, the food was very nice. I was so impressed, especially that they go out of their way to make sure you're ok. I had a 10 hour wait in Kigali to my destination and we were taken to an amazing hotel with a first class buffet. Coming back was also very comfortable. Airline was clean with lots of leg room. Well done RA, keep up the good work.👍

The food Luke warm tea half cup
Delayed 1hour at least apology given and decent explanation
Then in Rwanda 5hrs delay :cited operational delay. Not decently explained by James after enquiring,one by one basis
Got a call to say your flight will not be affected but just passing through Zambia.
Could have done better at least by communicating professionally and serving well prepared food. I got spaghetti Bolognese with mince in tomato soup which felt undercooked. Trays were just dumped in front of you ,no at least Courtesy greeting . Flight wWB711. 23 july 2120 next flight from 0930hrs to 1 pm no breakfast

This was a nice flight on my way from London to lusaka and the staff was so friendly in all ways
I am sure going to look forward to my flight back from lusaka to London to September

No delays no problems and it was all perfectly

Only one small thing gate 24 in London terminal 4 is a long walk and you have to make sure you have time

If I could rate this airline 0 stars, I would. I truly don’t recommend this airline to anyone, they close the gate 1 hour and 30 minutes before, what type of nonsense is that! Multiple people were left behind at the airport, I had spoken to one of them that shared the same frustrations. The crazy thing about this is that you will not be refunded. This is why I appreciate Emirates or even British Airways with their professionalism and customer care. Take this airline at your own risk.

Do not use this airline. They are fraudsters! They could not put us on next available flight but were requesting us to pay another £2000. No customer care. They had already delayed our flight to our destination. It’s okay for them to delay passengers but not okay for passenger to arrive 90 minutes at the airport before flight time. ! Use this flight at your own risk!!!

j'ai voyagé en classe affaire avec rwandair, a l'allée rien a dire c'etait dans les standards, au retour nous etions plutot dans de la " classe economique plus " un siege sur deux ne se couchait pas donc impossible d'etre cote a cote. Une fois ma reclamation faite la reponse a été pour nous c'est une classe affaire.
Bref a ce prix a éviter

FLY AT YOUR OWN RISK
I don't always do reviews but Rwandair left me with no choice. First and last time to fly with this company.
Changed the hour of departure 3 times without any remorse.
Hospitality at its lowest, gives a feeling these people are in captivity, they have no choice but to work.
At Kigali, they had the nerve of changing my seat without any explanation, i decided to ask why only to be rudely replied and no answer to my question. Treated like i was flying on their expense
The food part, i am short of words🤢.
Security check in Kigali, hmmm, left me wondering if we are criminals.
Their staff in all the airports are horrible.
Rwandair, what a shame to Africa.
Summing up everything, if you want value for your money try something else.
Never again, wish i had read the online reviews before booking with them 😭