Rustandoak Anmeldelser 

268
•
TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Absolutely lovely handmade, made to measure items. We ordered a breakfast bar, 3 shelves and a window sil all in a matching finish. The items come well wrapped, it was easy to put the solid legs on t... Se mere

Bedømt til 5 ud af 5 stjerner

I came across this fabulous company whilst searching for a solid oak breakfast bar, chairs and shelves. Their work is outstanding and I am delighted with my purchases. I then went on to buy a small co... Se mere

Bedømt til 5 ud af 5 stjerner

Made to measure solid wood dining table , high quality solid wood , easy to assemble , easy ordering and great delivery experience, very happy. Looks fabulous in my kitchen would definitely recommend... Se mere

Bedømt til 5 ud af 5 stjerner

We couldn’t find a good, traditional, solid kitchen table anywhere until I saw one on Rust and Oak. I was really impressed that it was made to order for a very reasonable price. When it arrived it w... Se mere

Virksomhedsoplysninger

  1. Møbelforretning

Skrevet af virksomheden

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

268 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(268)

157 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Where to start

Where to start. We ordered a table 2 months ago and when I did i noticed we had ordered it off our old address (we moved 2 days before ordering our table for the new home) I emailed and said the address was wrong and gave the new address.

Delivery was supposed to be on friday, the driver rang me and said theres nobody home but obviously he was at the incorrect address, our new home is 1 mile down the road i said come here (new address) he said okay and never turned up. Apparently he called the office and rescheduled it for the day after with the updated address logged.

The day after same again wrong address didnt call just didnt Deliver.

I emailed rust and oak and they argued with me about the change of address obviously I was correct but they said they would put the delivery on for today with a updated address... today no table at 3pm so I called the delivery firm and they said it was on route. 5:30pm no delivery so I called again and another person told me its not even been collected. Rust and oak??? 3 emails no response... obviously not interested. Cant review the table but im sure wherever its been thrown about it looks lovely

12. maj 2026
Uopfordret anmeldelse
Rustandoak-logo

Besvarelse fra Rustandoak

Hi Steven,

I just want to clear a few things up regarding your review as it is missing some key details.

You ordered a dining table with us, the first week of April and it was completed in the 5 week time frame stated and shipped to the delivery address provided on the order.

We contacted you last week to notify you that your table was ready and to organise delivery which you requested for Friday 8th May. We shipped this with our courier but when they attempted delivery on Friday 8th May, nobody was home. The driver called to let you know they were at the address, which you then realised that you had provided your old address for delivery.

I’m not sure who you spoke with on customer support at the courier or what they said to you regarding re-routing the delivery but it was not a representative of Rust & Oak. We only found out about this issue Monday afternoon after we received an email from you. As soon as I was aware of the situation I contacted our courier to request the re-schedule the delivery to the new address provided as soon as possible. The re-delivery was re-scheduled and delivered on Wednesday 13th.

There is nothing more we could have done. We acted as soon as we were notified about the issue and rescheduled the delivery for as soon as possible. The 3 emails with no reply were sent after 5pm when we are closed and were all replied to before 9am Wednesday morning. Not once have you acknowledged or taken responsibility for providing the wrong delivery address, instead you pointed the blame at ourselves and the courier?!

Thanks,
Rust & Oak

Bedømt til 4 ud af 5 stjerner

Very well made monitor stand! Took twice as long as expected to arrive, comms could be a bit better

Ordered a monitor stand with wooden sides. It's very well made, no complaints! Practically seamless to the touch, beautifully sanded and waxed, and the stain colour is exactly what I expected. I have my 48" screen on it, and my Sonos Beam underneath, great stuff.

Took quite a long time to arrive though. Ordered on a Saturday and it's "usually" made in 5 working days, so I figured might arrive just over a week later, after two full weeks I'd not heard anything. Completely understand there was a bank holiday Monday in that time, and "usually" doesn't mean "always" - but in that case it doesn't hurt to let customers know there'll be a delay. Kristian did reply first thing Monday to advise it would be sent that day, but didn't offer an apology which would have gone a long way.

To his credit it did arrive the very next day - although DX didn't bother ringing my buzzer or knocking my door, just left it at the bottom of a communal stairwell and claimed I'd "received" it personally. Classic DX!

Anyway, it's here now, well made, looks great, so we got there in the end!

12. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Company recommended without hesitation.

Customer service from Kristin was exceptional and our bench beautiful and sturdy enough to support several grandchildren. We especially like the variety of options available in terms of wood finish & legs. We got a bespoke product at an excellent price.

29. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What can I say high quality materials

What can I say high quality materials. Looks very stylish with my coat hanger area and the black radiator and mirror in the front door way. All I did was measure up from the instructions to customise my radiator cover and it arrived with a pre delivery message. I cannot remember if I should have asked for wall attachments or if that was available but we managed to sort some as our wall is not level. So pleased with it, thank you.

12. marts 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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