First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery proc... Se mere
Virksomheden har svaret
They are knowledgeable, helpful and supply high quality products. Knowing that cladding or flooring is being supplied by Russwood gives us, as professionals, peace of mind.
Quality product delivered promptly and well informed order progress system. Clear instructions provided and wood treatment system does what it says it will . As for how long it lasts time will tell... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Russwood
Skrevet af virksomheden
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Kontaktoplysninger
Station Sawmill, PH20 1AR, Newtonmore, Storbritannien
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4,9
Fremragende
288 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service - but could do more...
We ordered Scottish larch cladding and related materials from Russwood. The materials are excellent. The delivery went smoothly. The service helpful and efficient. My one request is that Russwood offer a service whereby it can use building warrant drawings to give an estimate of the amount of timber that will be required for a particular job. It fell on my shoulders to do this and I came up short. I also know that a friend who also ordered cladding from Russwood had a similar experience. It is frustrating and expensive (the second delivery costs £350). However, that aside, I am impressed with the service that Russwood provide.
15. juli 2024
Besvarelse fra Russwood
Hi Iain, thank you for leaving us a great review.
We pride ourselves on high quality products and customer service, so we are delighted to hear that you were impressed with our materials, delivery, and service.
We do not offer a service to estimate the amount of timber required for your project. We think the best person to estimate the volume required is the contractor. They generally have most experience and can assess any peculiarities which may reduce, or increase, on-site cross cutting. They understand best how to handle building materials to reduce any wastage.
Please don't hesitate to get in touch if there is anything further we can help with.
Knowledgeable and helpful staff and great wood cladding and fixing products
Knowledgeable and helpful staff, excellent website and information resources. Wood cladding and fixings all good quality
2. august 2024
Besvarelse fra Russwood
Hi Nicky, thank you for leaving us a 5 star review! It's great to hear you had a positive experience using Russwood. Please don't hesitate to get in touch if we can be of any further help.
great product and very helpful staff
14. august 2024
Besvarelse fra Russwood
Hi Mark, thank you for leaving us a great review! If you need anything further, please don't hesitate to get in touch.
Incredibly helpful team
Incredibly helpful team, lots of choice and good advice, and very high quality products. We've used Russwood multiple times and would highly recommend.
6. maj 2024
Besvarelse fra Russwood
Hi Emma, thank you for taking the time to leave us a great review! We look forward to continuing to work together on your future projects!
Excellent Scotlarch Cladding
Russwood were very responsive to all my communications, and were very helpful and friendly. There was a little confusion over the delivery location, but this was a very minor issue. The Scottish larch cladding that I received is an excellent product, and looks fantastic on the house.
20. juni 2024
Besvarelse fra Russwood
Hi, thank you for taking the time to leave us a 5 star review! We pride ourselves on excellent customer service, so it's great to hear you had a positive experience with our team. Please don't hesitate to get in touch if we can be of any further help.
Russwood came through
royal mail lost the parcel, a replacement was sent out on overnight with no quibbles
31. juli 2024
Besvarelse fra Russwood
Hi Charlie, thank you for taking the time to leave us a review. We are glad we could sort your lost parcel quickly. Please don't hesitate to get in touch if we can be of any further assistance.
Russwood are a fantastic company to…
Russwood are a fantastic company to deal with - helpful, knowledgeable staff who care about the products. I experienced brilliant customer service from the sales, accounts and delivery teams. I’m delighted with the cladding on my extension-it’s beautiful.
24. juli 2024
Besvarelse fra Russwood
Hi Angela, thank you for taking the time to leave us a 5 star review. We pride ourselves on excellent customer service, so it's great to hear you had a positive experience with our team. Please don't hesitate to get in touch if we can be of any further help.
Besvarelse fra Russwood
Hi David, thank you for taking the time to leave us a 5 star review!
Larch cladding system
The entire process with Russwood from enquire to delivery went very smoothly, with very professional staff assisting on every occasion. The larch cladding and associated support system, is very well designed, well manufactured and looks fantastic.
5. juli 2024
Besvarelse fra Russwood
Hi Patrick, thank you for leaving us a great review. We are delighted to hear you were impressed with your service at Russwood. Please don't hesitate to get in touch if there is anything further we can help with.
Besvarelse fra Russwood
Hi Chris, thank you for leaving us a 5 star review!
Larch cladding
Good attention at the yard
Efficient delivery
High quality product
Great finished result
3. juni 2024
Besvarelse fra Russwood
Hi Roddy, thank you for leaving us an excellent review. We are delighted to hear you are happy with your service at Russwood, along with your Scotlarch® cladding. We look forward to working with you again on future projects.
Great service and product
Very helpful with their product advice. Nothing was to much trouble. Ordered cladding and flooring, hassle free. Dealt with sales, accounts, despatch and delivery driver, all great.
15. maj 2024
Besvarelse fra Russwood
Hi Emma, thank you for taking the time to leave us a 5 star review. It's great to hear our team of timber experts were on hand to help at every step of the process. Please don't hesitate to get in touch if there is anything further we can help with.
All good & hassle free with no issues
All good & hassle free with no issues, will use again ..
23. maj 2024
Besvarelse fra Russwood
Hi Jim, thanks for taking the time to leave us a great review. We look forward to working with you again in the future!
Besvarelse fra Russwood
Hi Michelle, thank you for leaving us a 5 star review! Please don't hesitate to get in touch if there is anything further we can help with.
Besvarelse fra Russwood
Hi Graham, thank you for sharing your feedback with us. We're delighted to hear that you're satisfied with both our product and service. We are always trying to be more efficient and reduce our lead times and appreciate your feedback.
Besvarelse fra Russwood
Hi Nick, thanks for taking the time to leave us a great review!
Besvarelse fra Russwood
Hi Angus, thanks for taking the time to leave us a great review! Please don't hesitate to get in touch if we can be of any further assistance.
Very quick dispatch and delivery.
I ordered wood treatment online. It arrived within 36hrs, which is pretty remarkable given our very rural location in Wales.
21. marts 2024
Uopfordret anmeldelse
Besvarelse fra Russwood
Hi Moira, thank you for taking the time to leave us a review. It's great to hear our courier service exceeded your expectations. Please don't hesitate to get in touch if we can be of any further assistance.
Oak flooring order and delivery
From time of placing my order to delivery everything went smoothly and I was contacted with delivery dates and times with the lorry driver giving me an hour's notice of when he was to arrive. Also the oak engineered purchased from Russwood was excellent quality and I wouldn't hesitate in dealing with Russwood in the future.
29. februar 2024
Besvarelse fra Russwood
Hi there, thank you so much for leaving us a lovely review. It's great to hear you were satisfied with your experience using Russwood. Please don't hesitate to get in touch if there is anything else we can do to help.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.