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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I’m extremely disappointed with my experience with RL Hair Extensions. I spent $700 on what was advertised as “premium Russian tape hair,” and within six weeks the extensions started coming apart f... Se mere

Bedømt til 4 ud af 5 stjerner

Superb hair quality and is definitely, much thicker, softer and prettier than other hair extensions I’ve tried and I’ve tried a lot! The colours are spot on and I love how the highlights and foils a... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Over-bleached, poor quality hair that you pay top dollar for. Customer service is appalling, they don’t reply to messages and don’t seem to care they have ripped you off. If you want high-quality hair... Se mere

Bedømt til 5 ud af 5 stjerner

What am incredible array of products, not only do they have so many amazing virgin natural ponytails in blondes and browns, they also offer an incredible service in custom making the extensions to... Se mere

Virksomhedsoplysninger

  1. Leverandør af hårextensions

Skrevet af virksomheden

At Russian Lux Hair Extensions, we specialise in using pure virgin hair to create all our beautiful custom shades of balayage, ombre and rare colours such as very light cool blondes and super ashy tones. Our speciality is custom making hair extensions to perfectly suit our clients particular hair shades (s) and design specifications. We carefully hand pick our hair, selecting only hair that has never been previously chemically processed and create a range of beautiful colours and styes. You will love the light, natural, and free movement of our hair extensions allowing a softer effect which blends much more seamlessly blends with your own hair, hence the term Russian meaning the hair is of a lighter structure. Russian Lux hair extensions are made with 100% human virgin hair, with a texture that is light and full, and of which have passed our strict quality control standards. Our Premium Luxury Hair Extensions come in a large range of stunning shades and with a soft slight naturally wavy texture this further makes it easier and more natural to blend. The hair we source to make our amazing range of shades have had no previous alteration to the cuticle what-so-ever, meaning your new beautiful hair extensions retain their natural multi-dimensional beauty, something you won't find in standard hair extensions.


Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

28 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 1 ud af 5 stjerner

I’m extremely disappointed with my…

I’m extremely disappointed with my experience with RL Hair Extensions. I spent $700 on what was advertised as “premium Russian tape hair,” and within six weeks the extensions started coming apart from the silicone base during the very first re-tape.
I’ve been wearing extensions for over 15 years, always professionally installed and cared for, and I have never experienced such poor quality. Even my hairdresser was shocked and said it was the worst she has ever seen. The hair felt dry, coarse, and nothing like genuine Russian hair.
I contacted RL Hair Extensions about the issue and gave them seven days to respond or resolve it, but I haven’t heard anything back. The lack of communication and support has been incredibly frustrating.
These extensions were supposed to last 6–9 months, but they barely lasted six weeks. I would strongly caution anyone considering buying from RL Hair Extensions — the quality and customer service are far below what they claim and certainly not worth the price.

26. september 2025
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Bedømt til 1 ud af 5 stjerner

Over-bleached

Over-bleached, poor quality hair that you pay top dollar for. Customer service is appalling, they don’t reply to messages and don’t seem to care they have ripped you off. If you want high-quality hair do not use this company. They also don’t post any of the bad reviews on their website, it’s fully misleading.

8. januar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible customer service

Terrible customer service. Been waiting for 3 weeks for my order and as I already missed my event I just want my money back. They are not serious company

17. maj 2024
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

This "review" is a misrepresentation of the quality and services we offer and we therefore will not be providing any future items to this individual or anyone on their behalf.
This person made no absolutely no mention of needing these extensions for a specific "event". This custom made extra thick clip in set was already well into the process of being created when she proceeded out of the blue to start writing nasty emails because she decided she didn't want to wait
The hair extensions we created for her like all of our products were absolutely stunning - using 100% virgin cuticle hair.
The quality is so incredible and lasts for years seeing they are clip-ins and do not receive the normal wear and tear of sleeping, swimming, washing etc that permanent extensions do.
We pride ourselves in providing the best hair quality hair extensions in the world and have many email messages from our customers thanking us for the effort we put in.

Our custom made information page states very clearly that our custom made hair extensions take approximately 2-3 weeks to make and explains the process.
This is because these hair extensions are hand made from scratch.
Our prices for this highly personalised service is excellent and require great skill
We select the perfect for its texture, volume and length hand picked from a huge inventory of freshly cut beautiful ponytails.
After the hair has been selected, we carefully remove the shorter hairs. We then start the slow and methodical dying process, to retain the natural integrity of the hair taking special care not to damage the cuticle. In between the dying phases, the hair is conditioned and rested so it is never stripped. The hair is then carefully secured to the attachment method of choice, and our customers then receive their beautiful new hair extensions created just for them.

Bedømt til 5 ud af 5 stjerner

I’m super happy with these extensions

I’m super happy with these extensions. The quality of the hair is amazing and so soft and the colours are absolutely beautiful. The staff were super helpful in my purchase and I would definitely recommend this extension company to anyone who is looking for quality extensions .

23. januar 2024
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Bedømt til 5 ud af 5 stjerner

I’d like to start off by saying I’m…

I’d like to start off by saying I’m used to paying a lot more for my hair extensions but I was told by a my salon how good this hair was and wow it’s way better then I expected not only that it’s better then the hair I have been buy for the past few year
All I can say is I wish I had found them sooner!

21. september 2023
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Thank you so much for the wonderful review! We are thrilled to hear that our hair extensions have exceeded your expectiations!
💛 Team RL

Bedømt til 5 ud af 5 stjerner

Absolutely happy with my extensions…

Absolutely happy with my extensions they look great even after I go swimming! Also nice and thick on the ends blended so easily
Thanks guys!

21. september 2023
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Thank-you Kim.
We strive to provide the best quality hair extensions & service.

Bedømt til 5 ud af 5 stjerner

I am truely delighted to recommend…

I am truely delighted to recommend Russian Lux and I cannot speak highly enough for the quality of the extensions colour and style.
I've had hair extensions for a really long time and the detail and design that goes into these is truely amazing and totally different from any others. Russian lux actually design their own and custom create them unlike the other places that just buy them pre- made.
I have always put mine in at home and I literally feel like iv gone from amateur to pro overnight!
I’ve received a lot of positive comments about my hair looking really healthy, or that it “looks so amazing today” or I” didn’t realise how long your hair was!” and for the first time I feel 100% confident because no one actually realises they are hair extensions unless they are my family/friends who already know.
They are soooo easy to blend and wear, easy to manage with my natural hair and look completely unnoticeable. I don’t spend forever styling anymore! Even when I tell someone that I have extensions, they are really surprised.
I was worried about colour matching but theses guys are amazing with helping you pick the right colour to suit you so I wasn’t disappointed.
For the first time in my life, I am happy to say I truely love my hair ❤️❤️❤️❤️

9. maj 2023
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

We are really pleased to hear your feedback.
We understand like you, a lot of people are opting to apply their own hair extensions now so creating styles that blend easily and ensure a natural result is super important.
Sometimes we just don't have have the time or want to spend the extra money on going to a salon so we are really happy to hear our easy to blend hair is making life easier and happier for you! x

Bedømt til 5 ud af 5 stjerner

These extensions are literally life changing!

These extensions are literally life changing ! After having my extensions installed and styled, I actually realised what a game changer it is, having high end custom styled shades that work so well for you. I could not speak more highly of of this hair. These guys are really helpful and have such well designed shades you can never tell they are extensions! Other hair extensions iv tried are generally the same from store to store and I was always compromising on style, unless I paid my hair dresser A LOT to custom colour and tone them like I have done with partial success in the past. I highly recommend anyone looking to try this hair ..its gorgeous and you’ll love it for sure!!

9. marts 2023
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Hi Chrissy,
Thank-you for your lovely words.
We know it can be difficult blending hair extensions that don't have much in the way of style to them, so we add highlights, lowlights and baby lights to most shades to provide depth from very subtle to high contrast to give you a natural multi-dimensional result. It's so nice to see our hard work is appreciated, your feedback means a lot to us 🌸🌸🌸

Bedømt til 5 ud af 5 stjerner

When it comes to my hair extensions I’m…

When it comes to my hair extensions I’m very fussy fussy as iv been wearing them for a few years now.
Never before have I had the kind of hair I received from Russian lux.
Finding something out of the “norm” is difficult unless you are willing to pay thousands and yet somehow these guys do it at such amazing prices!
They are helpful and extremely pleasant to deal with.
I was pretty certain what I wanted wouldn’t be achievable but figured if they are able to get it pretty close I’ll be happy.
Wow! What a welcoming surprise… they clearly know exactly what they are doing and got my hair spot on.
I literally for the fist time didn’t need to do any touching up with toning or colour to match them up, I just popped them in and Perfection!!
Clearly they are 100% genuinely committed to their their passion in creating amazing hair extensions ❤️

16. juli 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What am incredible array of products

What am incredible array of products, not only do they have so many amazing virgin natural ponytails in blondes and browns, they also offer an incredible service in custom making the extensions to any shade and texture. I always had issues getting the right styles in the past until I discovered Russian Lux 🩷
There are so few hair extension companies who can offer such advanced designer products like this!
I know because I have searched high and low! They are extremely understanding and knowledgeable, and even send videos and photos of any products you are interested in!
Service and products at their best, thanks again for everything you guys are amazing 💕

9. november 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I am thrilled with my hair!

I had my extensions made and I am thrilled! The turn-around time was fast - was about a week and a bit and the price incredible. The hair is really gorgeous and suits me perfectly. I almost gave up on extensions especially after my last lot where my boyfriend stated, “they look kind of funny” not what you want to hear! My hair dresser told me about them and I initially dismissed her suggestion thinking I would be up for thousands. The price was so much less for hair that actually suits my hair and texture. They are brilliant at matching and very helpful. Thank-you.

15. december 2022
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Hi Bianca!
Thank-you for taking the time to give us your feedback 🌼
We are so glad you tried and love our extensions. A lot of people don't realise that "shelf hair" imported from some countries is not a good match and can be too coarse or the texture is different giving a "kind of funny" effect - as your boyfriend so aptly put it :)
We prefer natural hair with a texture that works with the clients own hair so it blends and moves properly.
We carefully select our hair extensions from many different regions so we can offer a diverse selection without it several costing thousands for one set of hair.

Bedømt til 5 ud af 5 stjerner

I spent years attempting to grow my…

I spent years attempting to grow my hair long but once it got to a certain point it all went downhill from there, and would get dry and split and just never eventuated into the gorgeous hair I dreamed of, and even if I got some length to it, it still looked super whispy and just plain drab.
After spending thousands of dollars on extensions that didn't really suit me and had no real texture to it (just kind of heavy and straight) which did not work with the natural body of my hair, I decided to try Russian Lux. Firstly the prices are amazing after literally being quoted over $4500 for 3 rows of virgin hair from melbourne which I just could not justify, I gave Russian lux a go.

The hair from these guys is a beautiful shade and the natural highlights and lowlights are gorgeous.
Not only is the hair awesome, but the service, communication, shipping time, everything was just brilliant.
Im happy with my hair finally!
Thanks for having such a unique product and just all round for being so wonderful xxxxx

30. november 2022
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Hi lovely! thanks so much for taking the time to give us your feedback 💕
We know a lot of girls often pay thousands of dollars eleswhere for just one set of hair extensions so we are really happy to be able to offer our beautiful hair extensions at much more affordable prices.
We always strive to be better because in the end our lovely customers are what mean the world to us xx

Bedømt til 4 ud af 5 stjerner

Hair perfection!

Superb hair quality and is definitely, much thicker, softer and prettier than other hair extensions I’ve tried and I’ve tried a lot!
The colours are spot on and I love how the highlights and foils are done to perfection and the slight wave is just gorgeous! Took one star off because they arrived a couple of days later than I hoped for, but I understand there’s not much you can do about long weekends and shipping times. 🥰

8. august 2022
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Hi Jen, So glad to hear you love your hair extensions. We work with the best raw vendors, so we can ask them to pick out the best hair to suit your needs ❤️❤️

Bedømt til 5 ud af 5 stjerner

Over the moon with this hair!!

Over the moon with this hair!!!
Not only are they literal geniuses at getting the colours and texture perfect, they are genuinely nice people. I didn't realise they could make my extensions to match my hair until someone luckily told me!
They tirelessly ensure they have all the details and make sure you are 100% with the colour and textures and then they get it spot on.
I have a curl, be it a rather annoying curl at that, as it has a couple of different textures to it, somehow they matched it up perfectly.
I used to get so sick of having to constantly curl the hair extensions, with the option of having them pre-curled its literally the best thing ever and being able to look back at photos of my hair looking the way i always dreamed of is just awesome.
My heartfelt thanks to you xxxxx

14. marts 2022
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

We know it can be time consuming curling long hair, especially when you have busy lifestyle. Its always a pleasure to create beautiful options for our lovely genuine customers x

Bedømt til 1 ud af 5 stjerner

I paid $770 for custom made clip ins

I paid $770 for custom made clip ins
I even sent a clip on for the colour I wanted
Sizes and weights were included as the company told me to do this .
When I received them they were absolutely soft and silky but I notice my blonde pieces were not what I asked for they were chunky . . The sizes and weight were also wrong on a few of them .
I contacted the company and after 10+ emails they finally answered me .
I wasn’t able to receive a refund as theses were custom made so I was told .
Now after 2 months my extensions are dry on the ends and are matting underneath .
Once again I’ve sent emails and no one has returned my messages .
I’m $770 out of pocket and extremely upset .

The email l sent to the company is true
Yes they’re soft and the colour is gorgeous but it still didn’t match to the clip in I had sent .
The weights were incorrect and the sizes were incorrect too .

I was given very stripey colours which were more block not highlighted colours . Now they have gone dry and matted not soft anymore .
Yes I’m using professional products .
I need to oil these all the time to retain there softness

Be careful when buying from this company

22. august 2022
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

These extensions were custom curled to suit her hair perfectly. Email after email of pushing the price down we finally did long 200 grams custom wave for $770 with 3 different shades matched beautifully and ALSO custom curled. The hair like all hair was provided to her in perfect condition.
This is the email she sent after sending many complaining emails.
On Fri, Aug 26, 2022 at 9:14 AM (email address removed for privacy) wrote:
First of all would l like to apologise
Im very sorry

Second is oh wow
Oh my god. l love them
They actually look bloody amazing
I got so many compliments on them yesterday
They are so soft ❤️❤️❤️

Thank you so much
❤️❤️

Bedømt til 5 ud af 5 stjerner

The best quality extensions on the market!

The best quality extensions on the market in Australia!

100% real, natural, Russian hair, no silicone coat or nasties.
The same quality from opening the packet until many washes later, a year late in fact! The way natural real hair should be.
I bought 26 inch clips in the shade ‘aria’, a bright natural looking blonde with highlights and low lights, they blend effortlessly into my natural hair.
Great pricing for real Russian hair, can last up to 2 years or longer with care.
I always get asked if my 26 inch locks are real when I wear them, because they really do look natural. Love my hair so much, thanks Russian Lux 🥰💗💗💗

26. juli 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This hair is too beautiful

This hair is too beautiful! I had hunted everywhere for natural balayage hair and found the perfect ponytail that came from Russian Lux.
They had it made into micro bead extensions for me and the hair is so natural looking and gorgeous I literally can’t stop touching it! It’s super thick and soft and literally glistens in the sun, I’m so in love with my hair for the first time ever.
Thankyou guys! You are the best and not only that, they are so happy to help you work out the best options.
Thanks again for putting up with my endless questions, you were sooooo super helpful and patient. Xxxxx

20. maj 2022
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Thank-you lovey! we really enjoyed making the hair extensions of your dreams and are always more than happy to answer any questions 💕💕💕

Bedømt til 1 ud af 5 stjerner

Hair Extentions

I ordered weft hair extentions,and for only 100 grams I paid over $600, I thought I was buying top quality Russian hair.
I had it professionally installed and I was told it was very cheap hair. After two washes it started to tangle and shed. Not even the cheapest hair that I bought was this bad. Total rip off.
Don't order their hair.

24. marts 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Dazzlingly beautiful hair

Russian Lux is the most incredible company. Their hair is stunningly beautiful - soft, thick, luscious and available in the most gorgeous range of colours. I have tried many different types of extensions and nothing compares to Russian Lux. Their customer service is outstanding and they work so hard to find the best possible match, creating beautiful custom sets and providing such helpful advice.

3. november 2021
Uopfordret anmeldelse
RL Hair Extensions-logo

Besvarelse fra RL Hair Extensions

Hi Alice,
Thank-you so much for your kind words!
its been so much fun creating your clip in sets and working with such a lovely person, it literally makes our job a absolute joy.
You look incredible with your new hair extensions and its so rewarding beyond words to see how transforming luscious hair can be when custom created to suit the individual perfectly.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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