Rox Meat Ltd - Woolwich Cutting Plant Anmeldelser 8

I recently went to buy goat meat and specifically asked the butcher if it was goat. He confirmed that it was, so I purchased 2 kg. When I got home and cooked it, I quickly realized the meat was actually lamb. It was extremely fatty and nothing like goat meat. I had planned to make curried goat for my son to take home with him, but the dish turned out too greasy and he didn’t even want it.
A friend later told me she no longer buys meat from this shop because they mix goat and lamb. It's completely dishonest. Customers trust that they are being sold exactly what they are paying for.
It makes you start to question what is really being sold. If they are willing to mislabel goat and lamb, who knows what else they might be selling? That kind of behavior destroys customer trust.
They used to have many customers, but now people are finding out and choosing to shop elsewhere. It’s such a shame. Customers deserve honesty and transparency.

NO STARS

Ordered 11 lamb shanks and what I received was not even fit for a dog. They weren't even lamb shanks. What they sent had more fat, bone, sinew and offal than meat. It was a day late and when it was delivered on a Saturday for use that day, the actual shop had already closed. I called them, a woman answered and told me to bring it back. So she wanted me to keep their whatever it was in my fridge/ freezer and return it tobe sold to another unsuspecting customer. When I raised this with her, she then claimed it would be put in the bin. So why ask me to drive 10 mimes at my expense to return it? Never mind my cost to store the mystery stuff in the 1st place. Woman then said my refund has now been processed. Called back on Tuesday, same woman said I need to return the mystery stuff before getting refund. She claimed to be a different person yet she repeated what the "other" woman said in the conversation from Saturday verbatim🤔. She said she'd get manager to call me. No call to this day and all emails and subsequent calls go unanswered.

20/09/ 2023
Rox Meat You didn't email me when you said over the phone it was ready to be collected and you know it and I can prove it. The day you did email me, I called you and said I was on my way. You closed half an hour too early 🙃. There were no failed 2 collections. More lies. I sent my daughter the following day and this is what you gave me. I have been telling you all along that I took pictures of what you sent the very moment I opened it and received it. You know, on Saturday afternoon. You told me to bring it back because it's expensive "meat" I said to you. " You want to sell this to someone else and that even McDonald's, when they get their order wrong don't take it back because you can't trust the home from where it's come from to be safe to pass to another customer. You told me you'll refund me. I called you back and 6 times you told me I'd been refunded. Fast forward a few days, the same woman I spoke to, told me she was not the same person yet repeated the entire conversation back to me verbatim but said that I'd not been refunded. Klarna are involved as you well know as I've emailed and told you so but you don't respond. You've told me your manager will call me. That never happened. Just like, after, lie, after lie. And now you seriously want to claim that I've stayed in my house, with my children for all this time, in the heat with your meat rotting and stinking up my house. 🥴. That's absolutely, ridiculous and absurd. I kept the box too. Everything, just sitting somewhere, to bring vermin in my home. That's beyond crazy. Contact the police. I've already contacted the relevant parties I need to. I've done everything right and I even have recordings of all our conversations. I gave you ample time to resolve the issue and you didn't. You still haven't replied to my emails. The fact that you are accusing me of emailing you racial slurs and posting that all over Facebook is abhorrent. I asked you to post them on my thread as I have done with my evidence and you haven't. I told you to put them up complete with email address, time and date and you haven't. Why? Because they don't exist. I told you to post them, let the police trace the IP address. You haven't. I posted my pictures and proof and other people have commented saying you sell rotten meat. I'm more than happy to go to court and follow up with the outcome on here.
You say you have CCTV footage of me collecting the meat and checking it. I'm assuming you're claiming to have been able to identify me from my picture on my email. Well I've never been to your shop. I sent my mixed race daughters. So your lies just keep adding up.

Damaged packages again, this time all packages not just one, no point reporting to the company because the customer service is dreadful. But that's what you get for ordering from the cheapest on the market

I've placed an order on 15th of April and I still haven't received it today Saturday 23rd. I cannot express my frustration in decent words. A very poor communication, I had to chase my order every day, no information provided. Every time I was asking about my order somebody was coming up with a new excuse.
Worse part is they lied to me, on Wednesday they told me my order was posted with parcelforce and 2 days after I received another email saying they had some more issues and my parcel wasn't posted. I work in Logistics, I dispatch 30 lorries every day for many years now and every article is being delivered on time, the next day, all around UK, with no delays. With all the technology and communication we have today a parcel can be sent to the moon in one week, I don't understand how a small parcel from London cannot reach it's destination in the same country in Cornwall in 10-12 days, not just any kind of parcel, we're talking about fresh meat. They kept playing like this with me the whole week....now we've sent it, now we haven't. I received an email today saying my parcel wasn't sent and they will try to send it on Monday, this looks like a bad joke, made by very unprofessional people.
Not to mention the importance this orders has for me, as this weekend is the Orthodox Easter, I have guests coming over the weekend and I was meant to cook a traditional meal. Now I have to disappoint everyone , not to mention the Easter is ruined, you ruined it. Once again I cannot express my frustration....a terrible experience, with no doubt this is one of Easters I'll never forget.

Always have stock, quick delivery and kept informed

I had an online order which, when received, was unfortunately incorrect. However, when I called Rox Meat they were very accommodating in rectifying the problem which was much appreciated.

The meat was not received on the day it was supposed to be delivered, arrived next day buy the Quantity was very small.

I have been a client of Michmeat for so long but since the business was sold to someone else is just not great. Poor customer service, do not value private customer