Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
📦 Product: Pack of 10 x SITEWORX White Foam Expansion Joint Strip 💷 Price: Great value for money ✅ Quality: Exactly as described 🚚 Delivery: Average speed ⚠️ Downside: £18 delivery charge f... Se mere
Virksomheden har svaret
Helpful staff member checked I had ordered the correct quantity as on the face of the order it could have been wrong on my part. Speedy delivery and a good product, although the previous tiles I bou... Se mere
Virksomheden har svaret
This is the second time I have used plum grids for containg slate. Task 1 parking space. Very satisfied either way end result. Task 2 a disguised pathway within a lager slate area to provide secur... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Roofin Online Store
Skrevet af virksomheden
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Kontaktoplysninger
Unit 3,York Avenue, , BB4 4HX, Haslingden, Storbritannien
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Roofin Online Store
Hi Shaun,
Thank you so much for your 5-star review – we really appreciate it! We're delighted to hear that your Britmet Liteslate arrived quickly.
We wish you all the best with your project. We hope you'll consider us for your future roofing needs.
Kind Regards
Vanessa.
Besvarelse fra Roofin Online Store
Hi Robert,
Thank you for taking the time to leave us a five star review. We are pleased to hear you received prompt service and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Besvarelse fra Roofin Online Store
Hi John,
It's wonderful to hear that you had a positive experience shopping with us. We strive to make online ordering easy and efficient and we are glad you order arrived quickly.
Supaslate is a great product and we wish you all the best with your upcoming project.
Kind Regards
Vanessa.
Great customer service
I accidently ordered the wrong size of sound insulation I wanted but Vanessa was really helpful and swift in cancelling the original order and placing a new one. Delivery came prompt, quality was great as well as the price.
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra Roofin Online Store
Hi Shahzad,
Thank you for taking the time to leave a great review, it is very much appreciated. I am glad I could be of assistance and I do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
The 1st delivery was perfectly on time
The 1st delivery was perfectly on time.
The 2 nd one was held/lost with the carrier.
A replacement was sent straight away so can’t fault them.
Robert
5. december 2024
Besvarelse fra Roofin Online Store
Hi Robert,
Thanks for the great review and we appreciate you taking the time to share your feedback. We apologise for the inconvenience caused by the lost package. Our team is committed to providing excellent customer service, and we're glad we were able to resolve the issue efficiently.
Kind Regards
Vanessa.
Great quality and service
10. december 2024
Besvarelse fra Roofin Online Store
Hi Scott,
Thank you for your 5-star review. We are delighted to know that you were satisfied with the quality of the gravel grids and the service you received.
We wish you the best of luck with your project!
Kind Regards
Vanessa.
Bad customer service
+1 week delay in order. No notification of delay. Customer service to be improved
25. oktober 2024
Besvarelse fra Roofin Online Store
Hi Fabien,
I apologise for the delay with your order. As we discussed via email, your original order was unfortunately lost in transit. I was not previously aware of any issues until I received your email on 30th October 2024 advising that your order did not arrive on the scheduled delivery date we had provided. I then immediately took steps to resolve the situation. We promptly dispatched a replacement order through our distributor.
Kind Regards
Vanessa.
Gutter part I ordered was exactly what…
Gutter part I ordered was exactly what was needed.
Arrived in secure packaging,so no complaints with delivery or contents
30. oktober 2024
Besvarelse fra Roofin Online Store
Hi Adrian,
We are so pleased to hear you order arrived as expected and we appreciate you taking the time to leave us great feedback.
Kind Regards
Vanessa.
Very efficient order process with…
Very efficient order process with Vanessa.
Only downside was I asked to be notified of delivery to divert locally. No mesage received and the first I heard was the sheets were on my doorstep. I had to then carry them.
Apart from this very good service.
Well done Vanessa.
28. oktober 2024
Besvarelse fra Roofin Online Store
Hi Bernard,
Thank you for your feedback and I appreciate you taking the time to share your experience. I did pass on the notes you provided at checkout when I processed your order. I do apologise that these instructions were not followed by the haulage company.
I do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Besvarelse fra Roofin Online Store
Hi Hannah,
Thank you for the 5 star review. We are so pleased to hear your are happy with the quality of the bin storage you ordered - it is a great product and will make your outdoor space look much neater. We do hope you will consider shopping with us again in the future.
Kind Regards
Vanessa.
Besvarelse fra Roofin Online Store
Hi Roger,
Wow what a great review!! 😃 We are pleased to hear you had a fantastic experience shopping with us, we always aim to go above and beyond for our customers. As a small family run business feedback like this helps us maintain and improve our services.
Kind Regards
Vanessa.
Turned up as stated
Turned up as stated, No Hassle, delivery driver called before hand . 10 out of 10 for getting the pallet on my gravel driveway 👍Many thanks
25. september 2024
Besvarelse fra Roofin Online Store
Hi David,
Thank you for taking the time to leave us a great review. Your feedback is very much appreciated and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Besvarelse fra Roofin Online Store
Hi Duncan,
Thank you for leaving your review! We are so pleased your Tapco order arrived on time and we do hope your project went smoothly.
Kind Regards
Vanessa.
Amazing service and support
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and between the team, they managed to source an alternative option in super quick time. Cannot thank them enough as their efforts have kept our little project on track.
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Roofin Online Store
Hi Mr Callaghan,
Thank you for taking the time to leave us this great review. We are so pleased we could assist and source an alternative product to keep your project on track. We do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Good communication and excellent…
Good communication and excellent service. Will use again.
2. september 2024
Besvarelse fra Roofin Online Store
Hi Cenydd,
We appreciate your great feedback and thank you for leaving us a 5 star review. We are so please to hear you will shop with us again in the future.
Kind Regards
Vanessa.
Best customer service I have ever received
I called and Vanessa answered. She was friendly knowledgeable and went away to ask advice on a question they had never been asked before. Vanessa called me back within half an hour to say it was possible. She then emailed me the special order so I could pay and job done. Brilliant service.
9. september 2024
Uopfordret anmeldelse
Besvarelse fra Roofin Online Store
Hi David,
It was a pleasure speaking with you on the phone and I am glad we could accommodate your request.
Thank you for your kind words it is very much appreciated.
We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Great Service
Great Service, ordered Saturday, it was delivered by Tuesday, good quality material. Would definitely recommend.
2. september 2024
Besvarelse fra Roofin Online Store
Hi Dawn,
Thank you for taking the time to leave us a great review. We are so pleased to hear you received fantastic service and your order arrived quickly.
Good luck with your project!
Kind Regards
Vanessa.
Besvarelse fra Roofin Online Store
Hi Robert,
We are pleased that you have received 5 star service from us. As a family run business reviews like this mean the world to us. We hope you are happy with the Roofshield Air and Vapour Permeable Breathable Membrane which you ordered and your project has gone well.
Kind Regards
Vanessa.
Good company
Order response quick and delivery very good, helpful and easy to deal with.
31. juli 2024
Besvarelse fra Roofin Online Store
Hi Margaret,
Thank you for taking the time to leave us a 5 star review. It's great to hear that you found us helpful and easy to deal with. We always aim to provide great service to all of customers.
Kind Regards
Vanessa.
Great price and service
25. juli 2024
Besvarelse fra Roofin Online Store
Hi Mr Goldstraw,
We are so pleased to hear you received great service. We offer everyday low prices across our sites and review our prices on a regular basis. We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.