Mismatched expectations from organiser and customer.
I held a party here last weekend for my daughter's 7th birthday. The venue was lovely and the children had a blast. Parents were happy and purchased refreshments.
I was disappointed by the communication at the time with pre arranged pricing for the guests (with a range for skater numbers) and what was demanded at the end, without prior discussion in front of guests. It was embarrassing which was also soured by the manager swearjng to his staff about our party group as we left. I'm glad to see following our experience, information has been updated over skate sizing, party pricing and spectators. The issue could have been handled more professionally and compassionately, as a charitable organisation. In future, I hope if staff are unhappy they communicate this asap, rather than wait till the end so that points can be acted on and not swear at your customers.








