Also, letztes Jahr im Juli hatte ich Ware bestellt und war sehr gespannt. Als die Ware kam war ich sehr enttäuscht. Qualität nicht gut, Größe hat nicht gepasst. Seit 1 Jahr versuche ich mein Geld zurü... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the s... Se mere
Virksomheden har svaret
I was concerned when I read some of the other reviews, but my first experience with Rock Active was excellent. I ordered my top on January 8 and it arrived January 25. It looks exactly like the pictu... Se mere
Virksomheden har svaret
I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Rock Active
Kontaktoplysninger
Not hight quality
17. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Karin!
We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you
They suck
I never got my order. Been trying since December. Contacted customer service twice. Now it is April and I still have nothing. I work too hard for my money . DO NOT ORDER!! This is one huge scam
16. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Stacey!
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. We have sent you a private message and we'd like to discuss the matter further with you and see how we can make things good. Thank you!
Photos with more details, please
All the items look very beautiful and it's difficult to make the right choice. However some photos aren't very well taken. I'd love to have a closer look on some details. I my opinion this would really improve the buyer's experience. Hope this was helpful. Cheers!
16. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Ariane!
Thank you for taking the time in leaving us a positive review and we will definitely consider your suggestion. Looking forward to your next purchase.
I'm just here to update my review
I'm just here to update my entire experience with RockActive for customers contemplating a purchase with them.
A couple months ago I ordered three items together which were all shipped separately. I have finally received all three after a ton of emailing, writing reviews on trustpilot, waiting for weeks to months on end, being unable to track the shipments, and being uncertain that I would ever receive them and that my money wouldn't be lost. Everything shipped from China.
While I did receive my items, I probably wouldn't order from RockActive again because of the hassle, the wait, and the fear that I'd never receive my items.
If you do decide to take a chance on this company, I recommend only ordering one item at a time and then seeing if you get it without having to chase it down. Good luck.
15. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Bethany!
It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers.
Besvarelse fra Rock Active
Hi Marie!
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
Great Customer Service
First time ordering from this site. I have not received the items yet (will provide reviews on items later), but so far I'm very pleased with their customer service. I sent an e-mail to revise the sizing. I didn't read the notes to size up until after sending in my order. Customer Service responded to my e-mails, and took care of my request. Sending e-mail works best. I also received few discount codes thru e-mail for my next order. Now I look forward to receiving the items.
12. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Lin! Thank you for taking the time to write about your positive experience. It is nice to hear that we are able to provide you a great experience you are looking for. We look forward to receiving your items.
A great experience
This was my first experience of ordering with Rock Active, it was easy, straight forward and I received a discount for joining. Free shipping anywhere in the world will definitely have me as a returning customer. Thank You
11. april 2019
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Besvarelse fra Rock Active
Hi Nicky!
We are really happy to know you have a great experience in our shop. Hope you will order more soon! :)
So stylish...
Rock Active has a great selection of stylish gear! I instantly fell in love with a pair of leggings and by the time I checked out I had added four more items to my cart. I'm stocked to receive and try on my new workout apparel.
Wish the mobile site had thumbnails to browse through. There was a lot of scrolling up and down.
11. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Jenn!
Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Rockactive, we look forward to serving you for many years to come!
Too much scrolling
I enjoyed shopping on your site, the only thing I found a little frustrating was that when I clicked on an item to see its details, and than pressed the back button to go back to the catalogue, it always brought me back to the beginning. This left no choice but to scroll all the back to my original position and was time consuming. It also made me hesitate to click on attire of interest as I did not want to go through the entire process again.
Other than that it was great.
Thank you, excited to get my first order.
Sincerely,
Annie Phaneuf.
10. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Annie!
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
What a site!
What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the selection of unique and clearly well-made pieces. What wonderful additions to my wardrobe, which will surely set me apart from others owing to the pieces unique flare!
What a fabulous find for me, and I’m looking forward to receiving my purchases very soon!
10. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Christa!
Thank you for this awesome 5-star review. We really do appreciate you for sharing this feedback with us. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.
Loved the very different looking…
Loved the very different looking products you have - a change from the humdrum out there! Now, can’t wait for my stuff to arrive so I can test the quality!
8. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Judith!
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, its great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
The first item in my order was…
The first item in my order was delivered to the wrong state and address. I have attempted to contact a REAL PERSON without success. Your 24 hour cancellation policy is worthless. Since I have not received the item and am not likely to ever receive it I cannot get a refund. There were several items in my order. Will they all be delivered to the wrong state and address? Very disappointed.
8. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Lynn!
We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.
HORRENDOUS COMPANY TO DEAL WITH
My top arrived a few weeks after I’d ordered it and was dirty and stained. The marks were on the front. When I complained they offered me 50% discount or some credit towards another purchase. Why would I want 50% discount on a top I cannot wear?! To send it back cost me over $10 but they refused to refund me this money and as the company isn’t based in the UK I have no comeback on this. The top was $24 so for that price I could have gone to a reputable company and in future that’s what I’ll do as I certainly won’t be buying from this company again. Additionally, the top was an XL which according to their size chart is 40-42”. This one measured 28” and actually looked like a child's top. It would appear other people have had bad experiences with this company and I wish I’d read the reviews before I ordered. My advice - GO ELSEWHERE! Also, please note the reply belong. . They have told me in the reply it is my responsibility to bear the cost of sending their faulty goods back so don’t be fooled into thinking they have resolved this by refunding me the postage cos they haven’t!!
8. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Dawn!
We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you
Delivery takes more than two months I…
Delivery takes more than two months I still haven't received my order if one Giselle shorts pink. Ordered in January 2019. I will never shop from this app again.
6. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Dorothea!
We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.
Besvarelse fra Rock Active
Hi Maria!
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
Nice shopping experience and a…
Nice shopping experience and a wonderful collection of sporty stuff for sporty ladies
5. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Nina,
It’s great to read your satisfaction and we appreciate you taking the time to share your positive experience. Next time invite your friends to our shop. Thank you, once again, for your kind words.
Rock Active customer support is timely
Rock Active customer support is timely, honest, and will always assist with your order questions and needs!
5. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Whitney,
Thank you for sharing your experience with our customer service, We really thankful for that. We look forward to serving you again.
I saw this company on Instagram and…
I saw this company on Instagram and decided to take a look. I thought all of the items were very cool and hip. I will definitely shop there again!!!
5. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Melissa,
We are glad that you like our products. Please share this to your friend and family, our dedicated staff will be pleased to learn of your high praise.
Fast and very reliable😍love the way…
Fast and very reliable😍love the way they offer services.
4. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Arlene,
I am happy and grateful to know that you had a great experience with our services. We will be sharing your feedback amongst our team.
Have a great day!
I found viewing & ordering an easy &…
I found viewing & ordering an easy & pleasant experience with the following e-mail friendly & informative. Hassle free, great communication. So far so good. Can’t wait to receive my order, very excited. 😁
4. april 2019
Uopfordret anmeldelse
Besvarelse fra Rock Active
Hi Vanya,
We’re so happy your visit to Rock Active went so smoothly. Thank you for taking the time in leaving us a positive review. Looking forward to your next purchase.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.