Robert Dyas Anmeldelser 

My order came really fast, much faster than I expected. It was wrapped up well (it was glass) and arrived safely. I am very pleased with my experience of ordering from Robert Dyas, and with the product.

We were looking for a mobile generator in case of electrical power cuts and my wife said that Robert Dyas had been on the news as selling out (or increased demand) on electrical backups for mobile phones. I wanted a portable power generator and went on line and found the product I was after. The website was brilliant and really easy to navigate and I not only ordered the generator but another product as well. There were loads of update communications following my product's journey to the door and I will certainly use them again. Lovely to see a company nowadays who care.

Ordered a Churnet Valley triangle log store. Ordering and delivery fine and the driver was very helpful unloading it. Product made with decent quality timber, the lap cladding to my mind being superior to tongue and groove that some units are made with.

However there were issues with the building of the unit (Interestingly Churnet website say 'Delivered to your Door Fully Assembled' but it was delivered in component form with assembly instructions and an abundance of screws). Instructions said once the sides are attached, screw the apex together and then fit the spare cladding piece to cover the screws, but the cladding piece had been already airgun nailed in place with heavy duty nails, so any attempt to remove would have risked damage to the cladding and possibly the frame. Had to find an alternative method using galvanised plates. When offering up the sides to the base the apex wouldn't line up properly. OK it's made with natural products so some minor misalignment is to be expected but the apex gap was about 15-20mm. Further examination showed that the base was the culprit as it was approx 120mm too wide.throwing out the alignment of the sides and causing the gap in the apex. I reduced the floor size to match the specified width and everything lined up properly. Now assembled the log store is good and I am pleased with it, however I don't feel I should have had to go to this level of effort considering the relative cost of the unit.

Some people may have chosen to return the unit but as I could see what the issues were and could find solutions. I persevered as I had an order for logs imminent so time was of the essence..

Also you discounted the unit further just after I ordered it which didn't help sentiment.

Ordering easy. Delivery good- but here it goes down hill. It’s not actually R Dyas its a supplier. Wrong item delivered.
Contacted customer services. They needed photos. Then 72 hours to arrange pick up of wrong item have had to give 3 dates for collection. Wont send correct item until wrong one back to supplier and then they may refund and I start all over again- but it won’t be with them. Would leave one star but trust pilot last night would not allow my post with one star

ordered 3 items delivery times were bad, being told they would be delivered at a certain time never arrived, stayed at home the next day, no delivery, third day the same, ordered on the Wed arrived on the Sun. not happy, the same with the second item arrived on the Mon, still waiting for my third item, should have been delivered yesterday by evri 2 hour window a no show, checked e-mail informed it will be delivered today, i wont hold my breath, very disappointed with delivery, will not be ordering from robert dyas again

I recieved my order but unfortunately it was damaged. I immediately contacted customer service to resolve this problem. Initially the phone call was difficult as there was a lot of background noise and it was hard to hear. I then received an email asking if i wanted a replacement or refund for my purchase. I had to attach photos of the damage to the item. The sales customer advisor kept me full informed and up to date on the replacement delivery and what to do next. Excellent service, care and compassion from the sales customer advisor Wendy. Thanks for your patience. Problem was solved within the week . Would definitely order from Robert Dyas again.

Helpful and friendly staff, shop ambience and layout good, well-stocked and competitive pricing

Great product great price great delivery

Click and collect was easy to use and made the purchase simple and quick.

The ordered dehumidifier arrived promptly and was a good price (also working very well).

Very good service

I received an email regarding on a item
which still cost£250 , together with details of my loyalty card. Although I was very pleased with the product, my loyalty card was not actioned because I purchased online I could not receive after the order my points.

I just purchased a Brita replacement filter - what else can I say

I wanted some white spray paint for a Christmas decoration project. I found some straightaway. It was quite a large can but I can use it for other things too. The store was well stocked, the staff were helpful but the heating was on far too high.

I am very disappointed with the service I received. When I placed my order online, I was clearly informed that I could collect it within 15 minutes. However, half an hour later, I was suddenly informed that delivery would take up to four days instead.

This is completely unacceptable, particularly when I relied on the original 15-minute collection timeframe because my requirement was extremely urgent.

I have already placed the order and have not cancelled it. Had I known from the beginning that the waiting time would be four days, I would have reconsidered or cancelled the order.

Could you please explain why I was initially promised collection within 15 minutes, only for this to change to a four-day delivery timeframe afterwards?

Happy with the product and price but I paid an extra £5.95 for next day delivery which did not happen.
I was sent an email saying my order would be delivered the next day but it arrived a day later. The tracking system only informed me that it was at the depo.
Perhaps not directly the fault of Robert Dyas but they are the one taking the money and promising the next day delivery.

The item was not as described as on the company website collected item from local store and paid a competitive price staff were helpful

The staff are always pleasant, friendly and helpful.

Product arrived earlier than expected. Good service.