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Roadtrips Anmeldelser 

219
TrustScore 5 ud af 5

4,8

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Bedømt til 5 ud af 5 stjerner

The r seats we had at Wimbledon were amazing and allowed us into the lounge which was lovely. Our hotel and room at the Corinthia were amazing! As always communication with Road Trips is excellent. We... Se mere

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Bedømt til 5 ud af 5 stjerner

The communication from start to finish was excellent Our seats for Centre Court were outstanding. The choice of hotel was wonderful for not only the hotel itself but also location.

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Bedømt til 5 ud af 5 stjerner

Our Wimbledon trip was a dream come true. Communication before the event was outstanding, and meeting with a host beforehand gave us complete confidence. The Debenture Seats were fantastic, and access... Se mere

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Bedømt til 5 ud af 5 stjerner

Booked clients to London with hotel/Wimbledon tickets for 2 days. Clients were so impressed and Roadtrips, they handled everything perfectly.

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Virksomhedsoplysninger

  1. Rejseselskab
  2. Rejsearrangør

Om Roadtrips

Skrevet af virksomheden


 




For over 30 years, we’ve been designing personalized luxury travel experiences to the biggest and most sought-after sporting events in the world. We take great pride in providing all our guests with unique and memorable sports travel experiences that create lifetime memories. Our knowledgeable team takes care of all the small details to allow our guests to relax and enjoy the incredible atmosphere surrounding these premier events and their fascinating host cities.

Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

219 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(219)

68 anmeldelser inden for de sidste 12 måneder

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Bedømt til 3 ud af 5 stjerner

The people are really nice but the…

The people are really nice but the coordination after the first couple of days was lacking. No one was around to ask questions. We later found out the main person went back to the States.

1. august 2024
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Besvarelse fra Roadtrips

Hi Virginia,

We appreciated hosting you and Walt again during the Summer Games at the Shangri-La Paris. Though this was the first we heard that you felt some coordination was lacking or had changed during your stay. Our staff team stayed the same during your stay and always appreciated the chance to chat with you and Walt at breakfast or in the lounge. If there was anything that we missed onsite, or if I can be of any service at all, please do contact me.

Very best, Duane

Bedømt til 5 ud af 5 stjerner

Great experience

everything was taken care of for us.
We like that.

2. august 2024
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Besvarelse fra Roadtrips

Thank you for sharing your experience with us, Carmen! We're so glad we could take the stress out of your travel plans and create a journey you enjoyed. We hope Roadtrips can help you plan your next sports travel adventure!

Bedømt til 5 ud af 5 stjerner

Fantastic experiences in 2024!

This year we did the Rose Bowl and Paris Olympics with Roadtrips. The coordination, personal service, and accommodations were first class. We have recommended to friends and are looking into additional trips - fantastic! No surprises or issues - you can’t go wrong!

31. juli 2024
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Besvarelse fra Roadtrips

Wow Joe—thank you for such an amazing review! We’re so excited to hear that you enjoyed both the Rose Bowl and Paris with us. Your recommendation to friends is the highest compliment—thank you! We can’t wait to help plan your next incredible adventure.

Bedømt til 5 ud af 5 stjerner

Helpful instruction on getting around…

Helpful instruction on getting around the city, setting up the transportation apps, and being always available for questions or anything that came up. A real pleasure to deal with.

31. juli 2024
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Besvarelse fra Roadtrips

We appreciate your positive feedback, Michael. Our team is always ready to assist. Thank you for choosing Roadtrips!

Bedømt til 5 ud af 5 stjerner

The Roadtrips folks were very attentive…

The Roadtrips folks were very attentive to our needs from the time we landed in Paris until the time we left. They met with us each morning to discuss our itinerary, they assisted in obtaining tickets for the day, downloaded travel apps and provided helpful counsel throughout the trip. We would recommend them highly

6. august 2024
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Besvarelse fra Roadtrips

Thank you so much for your wonderful feedback! We’re delighted to hear that our team could make your trip to Paris so enjoyable and stress-free. Your kind recommendation means so much to us, and we would love to work with you on your next sports travel experience!

Bedømt til 5 ud af 5 stjerner

Masters Tournament

Masters Tournament, great coordination with out ground transport. Tickets and gift pkg as promised and on site registration at Hotel. Accommodations were as advertised.

13. april 2024
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Besvarelse fra Roadtrips

Thank you for sharing your positive experience! We're happy to hear that our coordination with ground transport, ticket delivery, and accommodations met your expectations at the Masters Tournament.

Bedømt til 5 ud af 5 stjerner

Roadtrips is a professional travel…

Roadtrips is a professional travel company to work with for sporting and special events worldwide. I booked clients to New Zealand for the FIFA 2023 Women's World Cup soccer matches. The Canadian sales & booking staff were a pleasure to work with. Kate Burzynski and Brian Benci, thank you for excellent customer service. I, as a travel advisor, was kept up to date along the way, with all travel details. No surprises for me or my clients.

My clients texted pics along the way. MultiGen family. Smooth plans on transfers, hotels, tours, flights( seat assignments pre-booked) and the event ticket location for their 3 Team USA matches were AMAZING for all 3 games.

My travelers advised the ground staff's customer service was excellent. Friendly, knowledgeable and answered questions and made suggestions for enjoying the country along with their follow Team USA Kiwi adventure.

Thank you, Roadtrips.

Cindy Kunkel, CTC

19. juli 2023
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Bedømt til 1 ud af 5 stjerner

Over-promised

Over-promised, UNDER-delivered and cost a bloody fortune. Never again.

11. september 2022
Uopfordret anmeldelse
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Besvarelse fra Roadtrips

Sorry to hear about your disappointment regarding your trip last year to the Italian Grand Prix. If you wish to pick up our conversation again, please feel free to reach out to us direct so that we can further review your concerns with you and hopefully resolve things.

Bedømt til 2 ud af 5 stjerner

We used this company to book our trip…

We used this company to book our trip to the soccer world cup in Qatar. They charged us each $21050 for what they claimed " five star" accommodation"!! unfortunately, it was not even a 2 star hotel. The hotel was rated as five star. The Dusit hotel in down town Doha but it's a run down hotel and very dirty. When we asked about it from the Road trip representative on site , she didnt do anything about but to apologize. We changed our hotel to Ritz and only then another representative from the company contacted us to offer a better accommodation but at that time it was too late we had already paid for Ritz for the duration of our stay and it was non-refundable. We did ask the company for partial refund for this, but they denied us. I also have to say that the seats for the game were fantastic and there is no complain there.

28. november 2022
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Besvarelse fra Roadtrips

We were sorry to hear about your experience at the Dusit Doha Hotel. You checked out within 12 hours of arrival and before our management were aware of your displeasure. Once made known, we did try to respond to your situation onsite by offering you a complimentary upgrade to a Suite at the St. Regis Doha but you declined. We offer hotel choices on our programs so guests can make their own decisions and best select what meets their needs and budgets.

Bedømt til 1 ud af 5 stjerner

My Bucket List Trip to the Rose Bowl and Parade

This was a trip that has always been on my bucket list. Rose Bowl Parade and Game. My husband agreed that this would be our 50th Wedding Anniversary Gift.

Worst Trip I have ever had anywhere in the world. Very Expensive. Staff from Roadtrips was not responsive nor helpful in any way. No personal attention.

Once I got to Kate ( after the person who was my contact jetted off to the World Cup and left us unattended) she and others assured me that getting around to the events were easy even though my husband cannot walk. Result, spent the entire day in tears, had to walk more than 10 miles to get anywhere. Uber drive dropped us off on a Freeway because of traffic and made us walk the highway to get to the parade. Roadtrips should maybe go to the events they charge so much for before they give guidance on how carefree and easy it is.

Bottom Line I paid a fortune just to get seats to the parade, game and stay at a mediocre Westin whose staff was not helpful in guiding us to the events at all.
Had to take Ubers everywhere and drivers had no idea where they were going. I arranged for all of our dinners, transport from the airport,etc. Those made by me were great and worth the price. Maybe I should go in the business

DO NOT Use these people. This is by no means a luxury or concierge service. It is a luxury ticket scalping agency and that is it. Could have done it cheaper and learned more through my own means.

A negative check on that bucket list item caused by this company.

2. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Roadtrips

Patricia, we’ve reached out to you to discuss your experience and respond to your comments but haven’t heard back from you. Undoubtedly, there are challenges in attending major sporting events if ones mobility is limited and that needs to be planned for in advance. When we make arrangements for folks we need to know if someone can’t walk or if there are other needs that require special access; and if we can’t offer that we are sure to be upfront about that. Our records show a fair bit of contact between yourself and our office. However, if you feel that you didn’t receive good service we’d like to address that with you directly. Please feel free to reach out to us at the numbers and emails that we’ve provided.

Bedømt til 3 ud af 5 stjerner

Disappointment

I paid &8,000 for my grandson and myself to experience the All Star game and Home Run Derby in Los Angels. We we put up at the Westin Bon Adventure Hotel. When we got to our room it was filthy. It was dusty (so dusty that I could hardly read the #’s on the phone and you could have written your name on the shelve above the headboard). There were peanuts on the floor and debris all along where the carpets meet the floorboards and where the carpet meets the bed frame. The bath floor was dirty especially around the toilet and in the corners. The coffee pot was missing a part, there wasn’t anything in the room for room service, a guide on how to use the tv or any information on how to contact any hotel service. One day they didn’t even clean our room. The seats for both games were directly facing the Sun and for the first few hours you had to put your arm up to shade your eyes so that you could see the action. I wished I would have just booked it myself, it would have certainly been a lot cheaper. After I got my seat assignments I checked on line for tickets in our seating area and they averaged between $300 - $500 and I had booked our room for 3 extra nights and it was $289 a night.Doing it myself would have been around $3000. That is a huge difference.

26. juli 2022
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Bedømt til 5 ud af 5 stjerner

7 STAR SERVICE

It was the first time I ever used an online travel agency. I have never travelled overseas. So I was figuratively a fish out of water. I had no idea what was going on at all. Until I met Kris Huth from Roadtrips...

He is the easiest person I have ever had to deal with and has made the process so easy. Literally all I have had to do is provide details of what I want and he provides the holiday package with complete ease. I have changed my holiday plan about 5 times. No issue, every time Kris has provided me with the best package you could find. He is the ULTIMATE sports travel agent.

This is NOT a fake review. I am being as genuine as I can possibly be. I will be using Roadtrips for every single sports event I go to from now on.

Truly 7 star service

22. januar 2022
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Bedømt til 3 ud af 5 stjerner

Indy 500 2018 - Gasoline Alley Suites

The booking processes was very efficient. Greg and Jeff were very good hosts. As this was to be a "bucket list", possibly once in a lifetime trip, we sprung for the Gasoline Alley suites, and based on the price tag, our expectations were high. We actually thought the suite provided inside seating with a view of track for all suite ticket holders. This is not the case. There are seats provided with this great view, but they only accommodate a portion of the ticket holders. Adequate seating is provided on the roof, and suite ticket holders may come in the suite as desired. When we entered the suite, there was hostess of sorts, but not affiliated with Roadtrips. In fact she had never heard of Roadtrips, and looked at us like we were gum on her shoe when we said we with Roadtrips. Earlier visitors to the suite had "saved" EVERY seat, and it appeared that there would be no place inside for us to sit. When we questioned this, we were told that seating was on the roof. When we enquired about being seated inside, we were basically told that if we wanted to watch the race on TV we should have stayed home. Another Roadtrips guest, who walked with a cane, was told by another guest that she couldn't sit in a particular seat because it was taken. As the day wore on, it became apparent that we were simply going to ignore the saved seats, and as it turned out, this was not a problem. People were in and out of the suite all day, and ultimately we met many nice people, and the catering was very good. The early arrivals apparently felt they were entitled to save all of the seats, and sadly, the folks taking care of the guests did nothing to dissuade them, and were not particularly welcoming to guests who were not with Shell or Penske. At this point, no one on the Roadtrips staff could run interference for us, as they did not have access to the suite. (Our host mentioned on the bus to the event that he had never been in one the suites. We were sort of expecting our suite to be a "Roadtrips" suite.)

When we booked this event, we "treated" ourselves to one of the best available packages, not because we have money to throw away, but because we wanted a truly special once in a lifetime experience. While our Roadtrips hosts were great, our race day event was anything but a "VIP" experience. Our day started with us feeling like we very foolishly spend a LOT of money for seats on the roof, with access to a suite with no available seats. Again, it was the staff taking care of the suite, and not Roadtrips personnel that were unwelcoming. However, we booked through Roadtrips instead of trying to piece the trip together ourselves so that this kind of thing would not happen.

30. maj 2018
Uopfordret anmeldelse
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Besvarelse fra Roadtrips

Thanks for your feedback, Marcha. We always want to deliver exceptional experiences for our guests and we are sorry to hear about your disappointing stay at your Los Angeles hotel during the MLB All Star event. We will be sure to notify our contacts at the property to discuss the points that you have mentioned. We will also reach out to you directly to discuss a resolution to your concern, and we hope we’ll have the opportunity to fulfill another sports travel experience for you in the future.

Bedømt til 5 ud af 5 stjerner

Super Bowl 52 package

I booked a Super Bowl 52 package through this company and it delivered on all levels. The hotel was right in the middle of the action, the tail gate party was really crowded but lots of fun and the food was really great! Our hosts Jeff and Greg were fantastic and very helpful as was Kate who helped me put the package together. Would highly recommend this travel company if you wish to attend a major sporting event.

6. februar 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I have traveled with Roadtrips for …

I have traveled with Roadtrips for about a dozen excursions and they never fail to deliver excellent tickets, comprehensive service, and an unforgettable weekend. THANKS AGAIN! I highly recommend them!

19. juli 2017
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First time users of Roadtrips We would …

First time users of Roadtrips We would highly recommend them to new users. Our trip to the Bermuda and the America's Cup was awesome due to Roadtrips. We were scheduled to go on a spectator boat on Sat/Sun. But when we went to the dock to board we were told to stand back. Roadtrips arranged for us to NOT board the spectator boad with a 100+ people; but instead, we boarded a 92' yacht with only 25 or so people on board. We had the same yacht on Sunday with even less people and again on Monday with barely 12. Roadtrips made our bucket-list one of the best adventures we have had. We look forward to another adventure using Roadtrips as our guide.

24. juni 2017
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Bedømt til 5 ud af 5 stjerner

Road Trips was excellent

Our travel agent booked us to the Indianapolis 500 via Road Trips.
I cannot say enough good things about Road Trips. Everything went
according to schedule and was 100% accurate. Kate from Road Trips was on site to answer any and all questions. In addition she touched base with us more than once while in Indianapolis to be sure we were ok and asked if we needed anything. I would book through them again without question.

12. juni 2017
Uopfordret anmeldelse

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