Rixos Hotels Anmeldelser 

I want to make this clear my review is on the rixos radamis sharm el sheikh

I want to start off by saying this is a fake rixos as I have been to lots of other rixos before

The level of quality is the same as coral sea NOT RIXOS QUALITY OR LUXURY

1st
you can not book the la cart says all fully booked when it's all lies

2nd
when you do go to the restaurant people's and you have you food you ask can I please have some mayonnaise they say we do not have it at all what sort of a restaurant DONT HAVE MAYONNAISE

3rd
food poisoning sickness and diarrhea

4th
false advertisements
You book this holiday they show you a nice picture of the front of the hotel be careful because it's lies this is not what you are getting you think your getting this nice hotel but your not you will get taken to a different hotel then they say no you only have access to that other hotel

things on menus never available at any time just put them on there so it looks good

5th
the beach is a right mess all rocks and very un safe

6th
the photo garth people after we booked photos to be done they take all your details

Then have the cheek to ring your own personal mobile phone at midnight to wake you up God knows what they wanted but it is very unprofessional

7th
the photo garth plase you make a booking to have your photos done they tell you the times you want then the quality off the picture is a joke so much off a joke I told them rip them up I'm not paying for them running ink patches all over them and printed on cardboard then they had the cheek to say to my sister why would you do this to my family then follow her are the hotel give her rudeness and abuse and she had to tell them leave me alone this is harassment

8th
Bed bugs in the room we had to have the people come to are room for the bugs all bites all over your body so bad had to go to the doctors and of course it was on site doctors and they say not bed bugs

9th
Booked a taxi from the hotel all prices are set prices

7$ ech way so 14 $ in total we said we only have English £ and how much will that be in £ pounds they said £10

Got back to the hotel that will be £12

I said nope I'm not paying it out of spite you said £10 and £10 is what you are getting they say we call the police I said call them then they say just give me the £10

10th
the golf karts that take you around the hotel you wait at the stop people will run push and jump in front of you and yes I know this is not any fault of the hotel but I'm just saying it was doing my head right in

And was the same in the water park as well

11th
the rooms and the cleaning of the room
Before we even got in the room the room was not clean and was very dirty all other people's hair dust was very ming I asked them to clean before we un pack are suitcase

12th
Food and drinks
Very low quality food it may well look good but it is of a very low quality and there skills of making cocktails is shocking a pina colada

It looked like lemon juice in a glass

13th
The staff and cleaner is non stop ringing your room and ring the door bell on your room even tho I told them it's 9am I am on holiday I will be awake at 12 mid day as I'm feeling ill

14th
the people that water all the grass and plants outside your room at 3am watering the plants on there mobile phone shouting so much they wake you up

Now the good but there is not much

15th

The best bit of the holiday and the only bit

Was the Al cart bbq

Was amazing and the food was top quality and the level of service we got

I had to complain to guest relations just to get this Al cart booked so I'm not to sure if they went out of there way to make it very good

I would remember to any one not to book this hotel nothing but a let down and hassle from start to finish

This is not a rixos
And they put shame on rixos

staj için gittiği fetöcü terörist fettah tamince'nin otelinde şüpheli şekilde öldürülen liseli genç.
fettah tamince'nin otelinde şüpheli ölüm: savcı 3 kez değişti! video
rixos lares hotel’de staj yaparken şüpheli şekilde ölen burak oğraş’ın babası murat oğraş, sekiz yıldan bu yana adalet arıyor.oğraş, yıllardır başta cimer olmak üzere olayı yazdığı hiçbir kurumdan dönüş alamadığından da yakındı.oğraş, “fettah tamince yüzünden harekete geçilemiyor çünkü ona dokunulamıyor. acımız günden güne artıyor, yargılanırlarsa aile olarak biraz rahatlayabiliriz. içeri atılmaktan da korkmuyorum, elimde her şeyin belgeleri var” diyerek adalet arayışına devam edeceğini vurguladı

We were recommended this restaurant by the Rixos Park Belek team, and I took them at their word. 10/10, the food did not disappoint one bit, the setting is absolutely beautiful and the team.. about as attentive and as kind as you could hope for during a family meal. Would recommend to any guest. Top marks. Served by Davud, Ali Hamza & Melek

Part 3 - Rixos Radamis Review - Over promises but most definitely under delivers

Once again, the solution does not require enormous investment. It requires attention to detail.

Tennis and Padel – Great Facilities That Are Difficult to Use in Reality

The tennis and padel courts were another reason we chose Radamis.

Rixos Premium Seagate, where we stayed previously, did not offer those facilities, so seeing them promoted at Radamis genuinely influenced our decision.

The problem is not that the courts do not exist, they do!

The problem is whether guests can realistically use them.

During June/July August, daytime temperatures in Sharm El Sheikh are extremely high around 41c. Playing an intense sport such as tennis or padel during the hottest parts of the afternoon is simply unrealistic and dangerous to health for most guests.

Naturally, demand therefore becomes concentrated into the cooler evening hours. Yet the courts close around 8pm.
That creates a very small window during which potentially thousands of guests are competing for a limited number of sensible playing times.

The resort is beautifully illuminated throughout the evening. Conditions after 8pm can be ideal for sport.

I have been told that staffing after 8pm is the limiting factor. Surely staffing patterns could be adapted so that greater availability exists when guests actually want and are realistically able to use the facilities?

Luxury should not simply mean having facilities!!

It should mean thinking carefully about how guests will actually experience them.

Guest Relations – Guests Should Not Spend Their Holiday Queuing to Resolve Problems

Guest Relations highlights the same operational theme.

There can be one member of staff dealing with numerous guests at a desk while others stand closely behind waiting their turn.

There is little privacy and, once again, often no obvious structured queuing system.

That creates frustration between guests because people become unsure who is next.

More importantly, every minute somebody spends waiting at Guest Relations is a minute taken from their holiday. I understand that no hotel will ever operate without occasional problems.

But guests paying premium prices should not repeatedly find themselves spending significant amounts of precious holiday time resolving issues that stronger systems could have prevented.

Policies Need Context – My Experience Trying to Visit Family at Premium Seagate

One experience particularly disappointed me.

A close family member was staying at Rixos Premium Seagate and was due to leave Egypt shortly after we arrived. The crazy thing was that he had only booked Rixos Seagate from my recommendation as we had stayed there in 2025.

I simply wanted to visit briefly, give my family a hug, take a photograph together and say goodbye before they travelled home.

I made it completely clear that I did not want to use Seagate’s restaurants, bars, pools or any other facilities. I simply wanted to see my family.

I was told categorically that under the 2026 policy, Radamis guests could not visit Premium Seagate.
I totally accept that hotels require policies.

However, the following day, after discussing what had happened with another Guest Relations representative, I was informed that a supervised short visit might potentially have been possible had the situation been properly understood — for example by presenting identification and being accompanied whilst on Premium Seagate premises. I would have happily accepted those conditions.

The disappointment therefore wasn’t simply that I initially received a “no”.

It was that the context of my request did not appear to have been properly understood before the decision was made.

Luxury hospitality cannot mean always saying yes.

Sometimes the answer absolutely has to be no.

But luxury hospitality should mean listening first, understanding the individual circumstances and then applying policy intelligently and consistently.

We are extremely disappointed with our stay and, sadly, it has been far below the standard we have come to expect from Rixos.

Service around the pool is particularly poor. There appears to be only one member of staff taking drink orders for a very large area, meaning waits of 45 minutes or more just to order a drink are common. No water is proactively provided, which is surprising given the heat.

The service in the restaurants is equally frustrating. Food and drink orders are incredibly slow, and it is not unusual to wait 30 minutes or longer for a drink. On several occasions, we had finished our meals before our drinks had even arrived. They also struggle to accommodate food allergies and intolerances. Guests have to provide notice in advance, and even then, if the person you spoke to the day before is not working, there seems to be no chance of the request being properly communicated or accommodated.

What has made the experience even more disappointing is that the facilities and services advertised on the website do not reflect the reality of what is actually being offered. Expectations were set at a certain level, but the experience has fallen well short.

We have stayed with Rixos before and have always enjoyed excellent service, which is why this has come as such a surprise. Unfortunately, choosing to stay here has felt like a huge mistake, and rather than being a relaxing holiday, it has been a frustrating and upsetting experience.

I had the absolute worst experience during my stay at Rixos Premium Magawish from August 8, 2026 to August 12, 2026. For a resort that claims to offer luxury service, the front desk operations, transportation, and management responsiveness were completely non-existent.
Lost Vacation Days & Front Desk Failures
I ended up losing two full days of my vacation just dealing with front desk issues and trying to switch out the suite they initially assigned to me. When calling the front desk from the room, the phone just rings endlessly—nobody ever answers. The staff constantly made empty promises to fix issues, but no real action was ever taken.
Disastrous Management & No Accountability
What made the experience even more frustrating was the complete lack of care from the management team:
Mr. Ehab (Head of Front Desk): I was kept waiting for 20 minutes just to speak with him, only to be dismissed with a claim that he was "in a meeting." He never followed up or called back to address or resolve our concerns.
Mr. Essam and Mr. Mohamed: Showed zero urgency or genuine interest in helping us, offering empty promises while ignoring our actual problems.
Frustrating Transportation & Sprawling Layout
The resort layout is extremely spread out, meaning you have to rely entirely on golf carts/shuttles to get between facilities and services. Waiting for a golf cart takes anywhere from 20 to 30 minutes, and to make matters worse, shuttles frequently pass by completely full/booked, forcing you to wait all over again just to get anywhere on the property.
A luxury resort cannot function on unfulfilled promises, terrible logistics, and unsupportive staff. The management team desperately needs to address their front desk operations, shuttle service, and leadership follow-through. I strongly advise potential guests to think twice before booking here.

Rixos Premium Belek

Exceptional service recovery: Turning a poor start into a perfect stay at Rixos Premium Belek

Our stay at Rixos Premium Belek unfortunately began with a rather unsatisfactory check-in experience. However, the way the hotel management handled the situation was truly outstanding. A manager personally intervened, took the time to address our concerns, and resolved the issue optimally. They went well above and beyond to make things right, completely exceeding our expectations and turning our entire experience around. It shows true hospitality when a hotel can transform a disappointing start into such a fantastic holiday. We are very grateful for their dedication to guest satisfaction and can highly recommend this resort based on how they value their guests.

Im very upset with my experience at rixos murjana kaec. I arrived at the train station that has zero transportation to the resort and i requested one from the resort and Abdulrahman the customer service agent told me to wait 20 minutes then i waited 40 minutes but no one showed up, so i called the same number but all the sudden it it has no connection, so i called the English line and he answered and told me oh sorry he will be there in 15 minutes and if not call me back and the same thing happened to the line. The car came after 1:30 hours and it was because they scheduled it to the train stops and by clients request. Im upset because of the laying and not respecting the client this is the first and last time to book at rixos not to book through ALL Accor directly again. This wouldn't happen if i booked through booking or else

★☆☆☆☆ – A Very Disappointing Experience

Unfortunately, my stay at Rixos Premium Alamein was far below my expectations and did not reflect the high standards I have always associated with the Rixos brand.

I booked a sea-view room with a balcony and paid a premium price for it. However, when my wife and I arrived at the hotel, we were informed that the room we had booked was not available. Instead, the staf
f offered us a larger room, but I explained that I was not looking for a larger room—I simply wanted the room I had specifically reserved and paid for. After some discussion, they confirmed that no rooms of the category I had booked were available.

We were eventually assigned a room on the 23rd floor with a sea view, but it had no balcony. Moreover, the room felt poorly ventilated, making it uncomfortable to stay in and I found some very unpleasant insects in the bathroom.

I had booked three nights, but I checked out the following day, willingly
forfeiting the remaining two nights, because the experience was so disappointing.

Another major issue was the extreme overcrowding throughout the hotel. It was nearly impossible to find an available sunbed or chair by the beach or around the hotel’s facilities. The resort was far more crowded than expected, which significantly affected the quality of the overall experience.

I have stayed at other Rixos hotels before, and they have always been known for their excellent service, luxury, and organization. That is why this experience came as such a surprise. I do not know whether special promotions or other factors led to the excessive number of guests, but the result was a level of service that was far below what I expected from a luxury resort.

I sincerely hope the hotel management takes these comments seriously and works to improve the guest experience.

Based on my personal experience, I cannot recommend staying at Rixos Premium Alamein until these issues are properly addressed.

I am writing this review while I am still in the room.

From the moment we checked in, the air conditioning has not been working. The hotel manager came to our room and assured us that it would be fixed shortly, but nothing has changed. I am literally sweating as I write this review.

What is even more disappointing is that the hotel has made no real effort to resolve the issue. They did not offer us another room, nor did they provide any upgrade or meaningful compensation.

I am traveling with my two young children, aged 5 and 9, and they keep telling me that the room is too hot to stay in. This is simply unacceptable, especially for a family with children.

The most frustrating part is that if I decide to leave and book another hotel at this stage, I will have to pay almost double what I have already paid here.

This is not the level of service I expected, and I sincerely hope the hotel takes immediate action to resolve this situation.

Just returned from our second 10 night stay at Rixos Premium Belek. We stayed in 2025 and the hotel was that amazing we booked to go back this year!

The hotel did not disappoint, amazing facilities, always clean and tidy. The drinks service via QR code worked a treat, your waiting staff and cleaning staff (especially the sun lounge bin emptying and towel collecting guys) they all work so hard in the heat, nothing was too much trouble.
Food at the A La Carte restaurant was great, big shout out to out WhatsApp assistants Emine and Mediya who managed to sort some medication which i had forgot, from a local pharmacy delivered to the hotel in 30 minutes (also thanks to the concierge). In addition the assistants were able to rebook us into the Asian restaurant for our last night as we loves it so much there.

Would highly recommend this hotel to couples and families, we will be back in the future i am sure 😊

I just spent 10 days at Rixos hotel and always looiked forward to meals cause i came acroos the amazing smile, politeness and professionalism of AYSAN greeting us for meals.
She is an amazing asset to the hotel
Hamid Samiy

Rixos dubai palm
Excellent hotel. Lovely understanding staff. Very helpful and accommodating. All staff fantastic one stood out and gave best experience help direction advice. Lobby security Taswar Saleem it was.
We already planning our next trip to same location because of him and his care.
Thank you

Complaint Regarding Stay at Rixos Aqua Park Hotel (19 May – 25 May)

My name is Rubia Hussain, and I stayed at Rixos Aqua Park Hotel from 19 May to 25 May. My room number was 31208 on the 2nd floor.

Upon arrival, I experienced very poor customer service. I had booked an Aqua Room; however, I was informed that no Aqua Room was available for me. Instead, I was told that I would have to stay at the opposite hotel. The room offered to me there was extremely small, contained only one bed, and had a view of bushes. This was not the accommodation I had booked or expected.

The situation caused me significant distress, and I became very upset. After expressing my concerns, I was taken back to Rixos Aqua Park Hotel. While discussing the matter with a member of the reception staff, I was informed that I could only be allocated a room on the 2nd floor if I paid additional money. Feeling pressured and with no reasonable alternative, I paid 200 Egyptian Pounds in order to receive the room.

I am very disappointed with the way I was treated during what should have been an enjoyable holiday. I do not believe it was acceptable to be denied the room category I had booked, moved to unsuitable alternative accommodation, and then asked to pay extra for a room allocation.

I would appreciate a full investigation into this matter and a response explaining why this occurred. I would also like appropriate compensation for the inconvenience, distress, and poor customer service I experienced during my stay.

Yours faithfully,

Rubia Hussain

Just shocking underhand squeezing money out of customers on what was sold as an all inclusive. Not transparent in their customer service, deceitful and money grabbing chain!

Will never go to a Rixos again.

siamo stati al rixos obhur di jedda 8 giorni... resort pulitissimo e veramente bello. cibo ottimo... personale gentilissimo
sono contenta grazie mille

Checkin am 5.5.26, Sicherheitsleistung auf der Kreditkarte für 3 Nächte 15.000 TL. Rechnung beim Checkout am 8.5.26 bezahlt.
Sicherheitsleistung ist auf dem Konto seit nunmehr 20 Tagen geblockt !

Due to the ongoing conflict in Iran, I did not feel safe flying to Abu Dhabi at this time. The hotel were more than understanding and we came to an arrangement. A truly premium brand that really looks after its customers. I look forward to spending many years of family holidays with them in the future!

Food very good quality!
Stuff very friendly and always helpful.

Booked this hotel for 6 night stay commencing 26th April. Due to conflict emailed them on three separate occassions requesting details of cancellations policy and refunds etc. NO RESPONSE. Totally ignorant, obviously do not care about customers concerns. I am so disgusted with their lack of customer care that I will never book this hotel again, regardless of their promotional blurbs extolling their extra special customer care. It has been a real eye opener as to what to expect if you get scammed by their marketing propaganda and actually fulfil your reservation. Avoid these people, there are other options available.