Riverly Anmeldelser 962

TrustScore 4 ud af 5

4,2

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Bijzondere ervaring op Le Canal Du Midi. Goede ontvangst bij vertrek in Negra alsook instructie. De reis kende ik dus mijn verwachtingen werden ingelost. Bij aankomst in Argens: De boot moet voor 9... Se mere

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Bedømt til 4 ud af 5 stjerner

The towns along the Petite Baise were fabulous with power and water at most stops. It exceeded all expectations. The boat was old, beds uncomfortable with very thin mattress and pillows, and mould ar... Se mere

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Bedømt til 5 ud af 5 stjerner

Everything happened fairly much as planned. Geronimo was very helpful during check-in. He also provided us with a cart to bring back our groceries for the boat. The boat functioned properly except the... Se mere

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Bedømt til 4 ud af 5 stjerner

The boats clean & tidty great kitchen for on board cooking, plenty of plates glasses etc & utensils.on our boat I was a little disappointed in the fridge,freezer worked well but fridge did not..Predep... Se mere

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Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

962 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 83 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 5 ud af 5 stjerner

We'll definitely use Locaboat again

Locaboat were great. We were very happy with the entire experience, from booking, arrival and pre-departure briefing, right through to the handover at the end....very smooth process and a very professional operation.

The boat was easy to operate and because we were a late season booking, the heater definitely came in handy!

14. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion. We are happy to hear that you were satisfied with our teams and the boat's facilities. We look forward to welcoming you back on board and providing you with an equally enjoyable experience. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

Cental Canal

Every thing was exactly what we have come expect from Locaboat. Excellent people, nice boat and travel guide and a wonderful season to visit this area of France.

14. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion. Burgundy in autumn is indeed beautiful, especially during the harvest. We're glad you enjoyed the Locaboat experience. Sincerely, Julien.

Bedømt til 4 ud af 5 stjerner

Fabulous route through Medieval towns and villages

The towns along the Petite Baise were fabulous with power and water at most stops. It exceeded all expectations.
The boat was old, beds uncomfortable with very thin mattress and pillows, and mould around most windows. There was a wet rope type smell in the forward cabin that we could not remove. The thermostat did not work on the heating. Our refrigerator broke down but the male staff member delivered a replacement fridge pronto. His name is Camille and he could not have been more helpful- 10/10! He is professional in every way. Despite these unfortunate things, we made our own fun and do not regret doing the trip.

7. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your positive review. We're delighted to hear that you were able to enjoy the journey to your heart's content. For the boat, we place the utmost importance on the quality and cleanliness of our boats. We are sorry that the maintenance of the boat was not up to your expectations and we hope to see you again aboard our Pénichette to offer you a more satisfactory experience. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

Lots of pre-booking info

Lots of pre-booking info, prompt answering of questions. Friendly and accomodating. Good travelling advice.
Boat systems issues were dealt with promptly.

5. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion and your compliments about our sales teams. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

Dream holiday

After much online research, we chose LocaBoat for our two week vacation based on location, cost and types of boats available. Questions and requests were handled quickly although at times the language barrier made it a little challenging. The LocaBoat crew in the marina at Dompierre were helpful, knowledgable and friendly.

14. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion and your compliments about our sales and local teams. We are delighted to have welcomed you aboard our Pénichettes. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

Best view of small villages in the South of France

Clean, well appointed boat and what could be better than being on the water in the South of France. The Argens-Minervois crew are customer focused and very helpful.

30. september 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion. You have perfectly understood the core of the Locaboat experience. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

The team are welcoming and friendly

The team are welcoming and friendly. It's a very straightforward experience getting settled in the boat, and the instruction is great.

The vessel is easy to operate as it's had a bow thruster.

There lock keepers are really nice and helpful, especially when you first set out. As a guest in France I tried my terrible french on them and we had a laugh :)

Overall the trip was simply a magnificent experience.

7. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your review and your compliments about our teams. We're glad you enjoyed the Locaboat experience. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

A great trip down the Canal Du Midi…

A great trip down the Canal Du Midi from from Argens across to Lattes.

Boat was in great shape and well equiped with lots of storage.

20. september 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion. We're glad you enjoyed the comfort of our boat. Sincerely, Julien.

Bedømt til 4 ud af 5 stjerner

The service at the base was…

The service at the base was outstanding. Went out of their way to accommodate us. We thought that a more thorough description of where some things were on the boat would have been helpful.

30. september 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion. We are very happy to hear that you enjoyed your experience with Locaboat. We are sorry that you did not find all the useful information in the documents provided before your cruise. We hope to see you again on a future cruise. If you have any questions about the itinerary or the boat, please do not hesitate to contact our travel consultants. Sincerely, Julien.

Bedømt til 4 ud af 5 stjerner

Our Canal du Nivernais AdventureSorry about the delay in getting back…

Sorry about the delay in getting back to you. We are just now returning to our home in Minnesota after our month in France, the first week of which was aboard the penichette “Clamecy,” from Joigny to Corbigny on the wonderful Canal du Nivernais.
Our cruise was everything I dreamed it would be — the magnificent French countryside, the fabulous restaurants, and the ancient ecluses with their friendly locktenders. The boat performed flawlessly, every component working as advertised, and clear explanations of everything before we left Base Joigny. There were explicit manuals onboard to answer any questions that might arise. But as I said, everything worked perfectly.

My only issue (and it is a very small issue) is that when I tried to reserve a WiFi box in advance I was told there would be no problem simply asking for one on the day of our departure. Except there were no WiFi boxes available and we had to do without, which created a few problems for one of our passengers who runs a business back home. She was able to get her work done in a few of the larger villages where we moored.

I posted on Facebook as we travelled and so many people were completely taken by the beauty of the Yonne River Valley. They want to try their penichette in the future. I highly recommend it.

Bonjour!

30. september 2024
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Besvarelse fra Riverly

Hello, thank you for your opinion and your detailed feedback. We are very happy to have given you the Locaboat experience. We're sorry you weren't able to have a wifi box for your stay, we always recommend pre-booking in advance to be sure to have one, as these are in limited supply. Best regards, Julien.

Bedømt til 5 ud af 5 stjerner

Third Time with Locaboat

This was our third time renting with Locaboat in 3 years. We continue to go back to Locaboat because the boats are in outstanding condition, they provide excellent training and handover for non-boaters like ourselves, and the variety of locations to rent from and boat on is really interesting.

21. september 2024
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Besvarelse fra Riverly

Hello, thank you for your very positive review and your loyalty. We hope to see you again for a fourth cruise! Sincerely, Julien.

Bedømt til 4 ud af 5 stjerner

Old boat but lovely route. Good service.

The check in and check out process was good. The instructions were helpful but we were certainly glad that one of us had boat experience, especially when docking in strong currents and wind. It was a lovely route, though, and we enjoyed the experience. The boat we had was old but OK - a more updated interior would have been nice.

7. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your feedback. We are happy to hear that you were able to enjoy your stay despite the strong winds. If you would like a more modern three-cabin boat, we recommend our brand-new Pénichette Neo, due to arrive in 2025. Sincerely, Julien.

Bedømt til 4 ud af 5 stjerner

The on-site staff were great

The on-site staff were great. They drove us to the grocery to get food for our trip and arranged a taxi before and after our trip. Their English was good so we had no communication issues.
One problem we had is that the heat wouldn't come on in the last few days of our trip. Luckily, the weather wasn't too cold or it would have been a real problem.
Also, the steering from the bridge seemed sloppy and hard to control. We don't remember this issue when we rented the same model boat a few years ago.

9. september 2024
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Besvarelse fra Riverly

Hello, thank you for your feedback. We are pleased that our on-site team met all your expectations. Concerning the boat, we are sorry for the problems encountered with the heating. We hope to see you a third time on our Pénichette to continue to please you. Sincerely, Julien.

Bedømt til 5 ud af 5 stjerner

Well organised, helpful and friendly.

All the staff were friendly and helpful with excellent English. The introductory instruction was very thorough. The boat performed faultlessly. We enjoyed our 7 nights and highly recommend this company.

7. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your very positive review and your recommendation. Best regards, Julien.

Bedømt til 5 ud af 5 stjerner

A great company to deal with.

The information and instruction provided allowed us to easily manage the boat and the locks plus plan our stops and sightseeing. The boat was a good size for our family of 4 to be very comfortable. Everything provided on board was of good quality and worked well.

23. september 2024
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Besvarelse fra Riverly

Hello, thank you for your compliments on our teams and our boats. We are delighted to have given you the Locaboat experience. Best, Julien.

Bedømt til 5 ud af 5 stjerner

Awesome experience as always

Awesome experience as always! Excellent quality boats, easy to manoeuvre, and great to be able to travel slowly without unpacking.

4. oktober 2024
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Besvarelse fra Riverly

Hello, thank you for your very positive feedback. We are delighted to have given you complete satisfaction. Best regards, Julien.

Bedømt til 4 ud af 5 stjerner

The overall experience was wonderfful.

The overall experience was great, since the very first contact with Locaboat. You were very kind changing our first reservation of boat type and drop off location.
I think that you could improve the briefing pré departure about the boat funcionalities and the route to follow.

23. september 2024
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Besvarelse fra Riverly

Hello, thank you for your feedback and your suggestions for the training. We look forward to seeing you soon on board our licence-free Pénichettes. Best, Julien.

Bedømt til 2 ud af 5 stjerner

Warning if its your first time.

If you are doing this for the first time MAKE SURE YOU GET A BOAT WITH BOW THRUSTERS

Okay where to start.
Enjoyable mostly, with times of high stress.
With two of us on board we were given some instruction on the basics. Never having done this before it was a bit daunting and all too quick to take on.
I found steering very difficult at first.
The only thing we were told about the locks was don't jump off the boat as people have hurt themselves and even ended up in hospital doing this. First lock 10 minutes away and end of holiday for some.
The seat for the steering was to say the least, very very uncomfortable; it seemed to have been repaired badly at some point.
As no instruction was given about ropes, we were totally inept at getting the ropes around the bollards.
We looked up the best way to do it on YouTube after three days of messing about.

Now I was sure that I had ordered a boat with bow thrusters, but that model was not available in France, so without them we were floundering about in high winds with the boat swinging around uncontrollably, with our limited ability.

Without the help of other people at locks getting ropes for us and helping out we would have been packing up and abandoning the trip.
The boat was not easy to handle for two people, as the information suggested when we booked, and we are fit over 60s who run and cycle.

On the trip we met two women. One had fallen into a lock, and the other had fallen and hit her head and ended up in hospital.

In short, to hire out a boat without thrusters, to two people, with no experience and no adequate warning on the booking site, is to be honest nigh on insane. It very nearly spoilt the whole experience.
I would not recommend it to young people let alone older persons.
People we met, who had bow thrusters, wondered how in the world we had managed, as even with them they had trouble, and most of them had more people on the boat than just two.
When we mentioned this when we returned the boat the explanation was. “Well thirty years ago no boat had thrusters.” Yea well 70 years ago vehicles had no power steering and drum brakes, and cross ply tyres , but I would not expect to go to Hertz and hire one today.

I will be doing a Youtube video of some of the experiences and will have to BLEEP out quite a bit through the locks. The worst one was a Five F lock and that was just from my wife,who is normally not given to profanities.

Le Boat, another company who hires boats, does have a warning on their website about boats needing at least three people to operate them.

14. september 2024
Uopfordret anmeldelse
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Besvarelse fra Riverly

Hi, we're sorry to hear that you've found sailing without bow thrusters difficult. Our licence-free houseboats are very manoeuvrable without them, but they are indeed an assistance to navigation. We are committed to the quality of our training and the advice given by our on-site teams. In the light of your experience, our team will be in touch with you as soon as possible. We hope that you will give us another chance to give you a more serene experience on our Pénichettes. Best, Julien.

Bedømt til 4 ud af 5 stjerner

Excellent backup

The back up service and emergency call out worked very well for us when we had a mechanical problem.

30. september 2024
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Besvarelse fra Riverly

Hello, thank you for your feedback. We're pleased to hear that you were satisfied with our services, even during a breakdown. Best, Julien.

Bedømt til 5 ud af 5 stjerner

We enjoyed our cruise

We enjoyed our cruise. The boat was well outfitted, performed well and was comfortable. There were a few small details that popped up: when a lock master was not present, we called our base for some assistance, they helped. Our ending base was titled differently than what we were expecting, but all ended well. We will return for a different canal cruise in the future.

9. september 2024
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Besvarelse fra Riverly

Hello, thank you for your feedback. We're pleased to hear that you were satisfied with our service and support. We look forward to seeing you again on our licence-free Pénichettes. Best, Julien.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

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