I ordered a twisted metal candle holder. I received the same in a very timely manner, actually much quicker than I anticipated. And it arrived in good condition, packed well. Your website was easy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I only gave four stars because I received the products that I purchased. However, the paper towel holder is cheaply made but not cheaply priced. I was pretty disappointed in the lower quality. It isn'... Se mere
I love all the beautiful things I've purchased from River Chics. They are shown exactly what they are and show up beautiful. I did have a problem not receiving my full order. But when I brought it t... Se mere
Virksomheden har svaret
The quality of some items was great. I returned an order and asked questions through the website and had quick results. I had to return an item and I am still waiting for my refund and an answer to my... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
3,8
God
105 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love the exclusive products
Love the exclusive products, good quality, but a little bit small than expected and take long to received them.
18. september 2026
Looked just like photo
Looked just like photo, really nice! Quick shipping. It wasn't as hefty as I expected but not a game changer
17. september 2026
Excellent packaging for delivery
Excellent packaging for delivery. Everything was protected and arrived in perfect condition. Quality is beautiful and exactly what I expected.
17. september 2026
I love the bird picture easel
Great experience and I love the bird picture easel. Received in a timely manner and safely packaged.
15. september 2026
Besvarelse fra River Chic Designs
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you love your Bird Picture Easel and that it arrived safely and in a timely manner. We take great care in packaging our products to ensure they arrive in perfect condition, so your feedback means a lot to us. We truly appreciate your support of our small family-owned business and hope you enjoy your beautiful new addition to your home for years to come! We look forward to serving you again soon!
Love the bunny
15. september 2026
Besvarelse fra River Chic Designs
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you love your bunny! We truly appreciate you taking the time to share your feedback and support our small family-owned business. It means so much to us when our customers are happy with their purchases. We hope your adorable bunny brings a little extra charm and joy to your home! Thank you for shopping with River Chic Designs, and we look forward to serving you again soon!
Besvarelse fra River Chic Designs
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you love your 18" Fish Plate and that it was exactly what you were looking for! We think it is such a charming and unique piece, too!
We are also excited to share that we have more sizes and styles coming soon, so be sure to keep an eye on our website for new arrivals!
We truly appreciate your support of our small family-owned business and thank you for choosing River Chic Designs. We hope to see you shopping with us again soon!
The quality of the item was poor
The quality of the item was poor. Did not resemble the picture online. It was also bent. The return policy is not simple. I also received a curt response when I went online to complain.
17. september 2026
Besvarelse fra River Chic Designs
We’re sorry you were disappointed with your purchase, but we would like to clarify a few important points for anyone reading this review.
The product photo shown on our website is a photograph of the actual item being sold, not a stock photo or a different product and matches the product description exactly.
When you contacted us regarding the condition of the item, we promptly provided instructions for returning it through our return portal and explained that you would not be responsible for return shipping in this situation however, you insisted that you had to pay which was NEVER relayed to you.
We were prepared to assist with a return and resolution however, your email was very hostile and abusive. Our response was intended to provide the next steps needed to resolve the issue, not to be dismissive.
We always strive to communicate professionally and to resolve legitimate product concerns fairly and promptly.
Besvarelse fra River Chic Designs
Thank you so much for the 5-star review! We’re glad the wreath arrived on time and were exactly as advertised. We truly appreciate your business and hope you enjoy it!
…disappointed consumer
I only gave four stars because I received the products that I purchased. However, the paper towel holder is cheaply made but not cheaply priced. I was pretty disappointed in the lower quality. It isn't worth what I paid for it. The soap dish was great and the key holder was average. Everything is priced higher than the quality I expected and I'm sure I speak for most.
17. september 2026
twisted metal candle holder
I ordered a twisted metal candle holder. I received the same in a very timely manner, actually much quicker than I anticipated. And it arrived in good condition, packed well. Your website was easy to navigate. For those reasons, I gave you 5 stars. As far as the actual item, I'm not certain that I would give it a 5, more likely a 4, just because it is thinner metal, not exactly what I envisioned, but much cheaper than a similar saw another site so I guess I can't complain. It looks okay in combination with my white hobnail candle holder and a candle ring.
17. september 2026
They are excellent to work with!
They are excellent to work with. I had a small problem with something that had been broken during shipping and they were very prompt to reply and very willing to help me resolve the problem. They are a wonderful company with high end, quality products! I will order again.
30. september 2026
Uopfordret anmeldelse
I love all the beautiful things I've…
I love all the beautiful things I've purchased from River Chics. They are shown exactly what they are and show up beautiful. I did have a problem not receiving my full order. But when I brought it to your attention you shipped my missing product immediately. That is great customer service. Thank you and I will be shopping for Christmas presents soon.
Thanks again
Laura ❤️
15. september 2026
Besvarelse fra River Chic Designs
Thank you so much for your wonderful five-star review! We’re happy to hear you’ve loved your purchases and that they look just as beautiful in your home as you expected. We’re sorry an item was missing from your order, but we appreciate you giving us the chance to make it right.
Your continued support means so much to our small family business. We look forward to helping you find beautiful Christmas gifts for the people you love!
The product was absolutely beautiful!
15. september 2026
Besvarelse fra River Chic Designs
Thank you so much for your five-star review! We’re delighted that you love your set of two birds on orbs. They’re such charming pieces, and we hope they bring a lovely touch to your home. Thank you for supporting our small family business!
Besvarelse fra River Chic Designs
Thank you so much for your five-star review! We’re happy to hear you love your picture frames and found our website easy to navigate. We hope the frames make a beautiful home for your favorite photos and memories. Thank you for supporting our small family business!
not damaged but definitely not fully finished
my vintage style pie case came with unattached pieces to keep screen of door in place; fixable but I shouldn't have to repair
15. september 2026
Besvarelse fra River Chic Designs
We’re sorry the pieces securing your pie case’s door screen arrived unattached. We understand that you shouldn’t have to repair a new item, and we’d like to help make this right.
We haven’t received a report about this issue yet. Please submit photos through the damage reporting portal on our website so our team can review what happened and get this addressed for you.
Very prompt service and great quality!
15. september 2026
Besvarelse fra River Chic Designs
Thank you so much for your five-star review! We’re happy to hear you were pleased with our service and the quality of your purchase. We appreciate you supporting our small family business and hope you enjoy your new Bunny!
A cute little shelf.
The quality of the materials used is very good. The distressing doesn’t look quite as natural as I would have liked. I had to follow up with an email because the shipping took too long and I think your shipping charges are a bit high.
15. september 2026
Besvarelse fra River Chic Designs
Thank you for sharing your feedback. We understand that shipping costs and timing matter, and we’d like to provide some context.
The shipping charge for your large wall shelf was $9.99. UPS charged us $16.91 to ship it to Lewisville, NC, so we covered the remaining $6.92 rather than pass the full cost along to you. We do not control UPS rates, but we try to keep our customers’ shipping charges as reasonable as we can.
Our posted processing timeframe is 8–10 business days due to the large volume of orders we receive. Your order shipped on the ninth business day, within that timeframe.
We appreciate your order and hope you enjoy your wall shelf.
I ordered a pretty heart shaped holly…
I ordered a pretty heart shaped holly wreath and paid over $40 for it. I RECEIVED A CLUSTER OF VERY CHEAP HOLLY PLANTS, NO HEART SHAPE, JUST A ROUND CHEAP VINE RING WITH EMPTY SPACES ON THE WREATH AND A RIBBON THAT HONESTLY LOOKED USED. So disappointed, contact at this company told me to "fluff it" and no return accepted. FLUFF WHAT? BUYER BEWARE!
28. september 2026
Uopfordret anmeldelse
Besvarelse fra River Chic Designs
We’re sorry you were disappointed with your wreath. The backing is circular, and the stems need to be gently extended and adjusted after shipping to create the heart shape. Each wreath has the same number of stems, with rustic bells attached to the velvet ribbon.
We asked for photos after you reshaped the wreath so we could assess your concern, but we never received them instead, your demand was to issue an immediate refund or leave a bad review.
As noted in the product photo, all holiday décor is non-returnable. We also explained this to you directly. We apply that policy consistently; making an exception would mean making exceptions for other non-returnable items as well.
We’ve sold more than 5,000 of these wreaths over the past two years and have received many compliments.
The quality of some items was great
The quality of some items was great. I returned an order and asked questions through the website and had quick results. I had to return an item and I am still waiting for my refund and an answer to my 2 emails about my refund with no response. I would not order again due to the return not being credited back to me.I received a phone call after this review and i am left completely satisified and will definitely order again
9. september 2026
Uopfordret anmeldelse
Besvarelse fra River Chic Designs
Thank you for your feedback and for acknowledging the quality of our items. We’re glad we were able to speak with you by phone and resolve your concern, and we’re pleased to hear that you are now completely satisfied and would consider ordering from us again.
Our return policy states that refunds are processed within 5 business days. Your return was processed within 4 business days, which was within the timeframe posted in our policy.
We appreciate your understanding and hope to serve you again in the future.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.