Ritz Tours Anmeldelser 312

TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This is my first time booking a tour and I’ve heard good things regarding Ritz Tours. They are definitely a five star travel agency. From the tour guides, to the hotels, and all meals was excellent. I... Se mere

Bedømt til 3 ud af 5 stjerner

We also had a poor experience with Olga. She was difficult to get in touch with and not very helpful when we did. Lillian was more helpful. We decided to go two days early and had trouble getting conf... Se mere

Bedømt til 5 ud af 5 stjerner

This was my third Ritz tour, and Ritz NEVER disappoints!! Jean Yang, our tour guide for "The Wonders of China" was totally phenomenal!!! Not only was Jean professional and knowledgeable but a... Se mere

Bedømt til 5 ud af 5 stjerner

Lillian, our tour manager, was outstanding in her prompt, detailed emails responding to our questions. We were so pleased that she even wrote back during her vacation! Izumi, our Best of Japan tour gu... Se mere

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Rejseselskab

Om Ritz Tours

Skrevet af virksomheden

Welcome to Ritz Tours.

Your perfect vacation at heart.

At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.

A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.

Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.

Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.

Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.

Whether it’s a thrilling safari to Africa or a memorable journey through exotic Thailand courtesy of our Asia tours, you can travel in comfort and confidence with Ritz Tours.

Asia I Europe I Africa I Middle East I South America

Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

312 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

The hotels were top notch

The hotels were top notch. 5 stars all the way. It was a really nice way to see the major parts of Taiwan. Our tour guide was very knowledgeable. The bus was comfortable. I would recommend this tour to a friend.

19. oktober 2024
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Besvarelse fra Ritz Tours

Hey Tiffany,

So thrilled to hear that you found every aspects of the trip exceptional! We look forward to seeing you again!

Bedømt til 5 ud af 5 stjerner

Bucket list trip.

I had originally planned this trip years ago before the pandemic before it was canceled. this is the ideal itinerary to see China from Beijing,Yangtze River, Xian, Chongqing to Shanghai it was a great itinerary and Ocean (HU BO) is absolutely the best tour guide ever, very informative very clear and tried his best to take care of everyone to make sure they were happy.

Of course there were some tweaks that could have made it better, but it's just my personal preferences and everyone is different so totally understandable. Most of the annoying things are not RITZ fault but just the way things are in China. Like the tight security everywhere. Had to show passports to enter like everywhere and got a total pat down at every domestic airport. Also alll the airports had different policies, had battery pack taken at 3rd Airport while fine at other 2 and other things.

Overall had a great time. Small group and everyone got really close very quickly. Was like one big happy family.. Would totally go with the group everytime.

Have done many tours with RITZ, and they are definitely my nunber 1 choice if they have my itinerary.

Last thing... Ocean is a GREAT guide. More like family me member. If they had a yearly schedule for him I would book according to his schedule. Will request him on all my future travels and hope to see him everytime.

Thanks Ocean thanks RITZ..

10. oktober 2024
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Besvarelse fra Ritz Tours

Hey Gil,

Thank you so much for sharing your detailed experience with us! We’re thrilled to hear you loved the itinerary and had such a memorable time exploring China. Your kind words about Ocean’s outstanding service mean a lot—he truly is a gem!

We’re honored to be your #1 choice and can’t wait to accompany you on more adventures around the world!

Bedømt til 5 ud af 5 stjerner

Felicidades Ritz por llevar estos viajes tan completos

Hola tuve un viaje en septiembre a Sudáfrica con la compañía Ritz fue fascinante todo lo que Ritz nos ofreció salió al 💯 felicidades recomiendo mucho este viaje y esta compañía

2. oktober 2024
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Besvarelse fra Ritz Tours

Hey Maria,

We are thrilled to know you had a fantastic trip with us and we look forward to seeing you again!

Bedømt til 3 ud af 5 stjerner

I don’t think I should be rating my…

I don’t think I should be rating my experience for this tour as we did not get to experience the published itinerary due to typhoon. Everyone did try his best but it was disappointing to be stuck in a hotel for a majority of the time.

1. oktober 2024
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Besvarelse fra Ritz Tours

Dear Juliet,

Thank you for leaving us a review. We completely understand how disappointing it must have been to miss parts of the itinerary due to the typhoon. Safety is always our top priority, and while the tour guide did his best under challenging weather conditions, we recognize that spending so much time indoors wasn’t what you had hoped for.

We hope to have the opportunity to welcome you on another tour in the future, with perfect weather and plenty of activities!

Bedømt til 5 ud af 5 stjerner

I will call it "magic experience"

I will call it "magic experience". I saw beautiful places with an incredible culture. Diversity of food to try. The tour guide very knowledgeable about their country. I would love to take another tour with you guys.

8. oktober 2024
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Besvarelse fra Ritz Tours

Hey there,

We're thrilled to hear you had a "magic experience" and enjoyed the culture, food, and our knowledgeable guide. We can’t wait to have you join us for another tour!

Bedømt til 5 ud af 5 stjerner

Great Experience in Spain & Portugal 2024

My family and I had a great trip in Spain and Portugal. The Ritz tour itinerary was well planned out, fast pace, and we saw many beautiful sites. However, it would have been nice to have a little bit more free time to eat lunch and explore more. Our tour guide, Ocean, was excellent. He was on top of everything and always gave us a bit of history about each city and site we visited. We had a memorable trip. Will definitely book with Ritz again.

26. september 2024
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Besvarelse fra Ritz Tours

Hey Mabel,

We're thrilled that you enjoyed your Spain and Portugal trip, and we're glad Ocean made it special! We’ll keep your suggestion for more free time in mind. We look forward to welcoming you on another trip soon!

Bedømt til 5 ud af 5 stjerner

This is my first experience booking a…

This is my first experience booking a tour with Ritz Tours, and I am very impressed with the itinerary and tour guides. The chosen hotels were outstanding, each with a charm of its own.
Thank you, Lillian and Olga, for helping me to make this Bali and Singapore tour a wonderful and memorable adventure for my group. Memories that will last a lifetime. Rosa

19. september 2024
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Besvarelse fra Ritz Tours

Hey Rosa,

Thank you for choosing us! We’re thrilled that your Bali and Singapore tour was such a memorable experience. Lillian and Olga are so happy to hear they helped make it special for you and your group!

Bedømt til 5 ud af 5 stjerner

My name is Carl andI just came back…

My name is Carl andI just came back from a Rits tour to Bali and Singapore. It was wonderful. The tours, tour guides and hotels( all 5 stars) were superb. I will be very happy and willing yo take tours with them and highly recommend them. I have taking about 20 tours with 5 tours companies and I would place Ritz tours at the top. Great job. Thanks

19. september 2024
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Besvarelse fra Ritz Tours

Hey Carl,

Thank you for your glowing review! We are thrilled to hear that you had a wonderful trip to Bali and Singapore with us and that our service was at the top of your list!

Bedømt til 3 ud af 5 stjerner

Bali is an experience.

Hotels we wonderful. The restaurants that we were taken to, as part of the tour, we terrible.
Although the tour guide was a wonderful human, he was not fluent enough in English, at time not understanding our questions.
Yes the excursions were beautiful, but not planes out well. A 7 hour tour day had us in the bus 5 hour of that 7 hour day.

20. september 2024
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Besvarelse fra Ritz Tours

Dear Marla,

We're glad you enjoyed the hotels and found the excursions beautiful, but we're sorry to hear that some aspects didn't meet your expectations. We appreciate your comments about the restaurants, guide, and tour planning, and we'll use this to improve future experiences. We hope you will give us another chance.

Bedømt til 5 ud af 5 stjerner

Your attention to details and…

Your attention to details and understanding of specific customers' interests/ needs truly stood out and significantly contributed to your customers' successful travel experience. Your tour planning staffs are credited for their excellent teamwork.

21. juli 2024
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Besvarelse fra Ritz Tours

Hey Hillary,

Thank you for your kind words! We're glad our attention to detail and understanding of our customers' needs contributed to a great travel experience. We look forward to continuing to provide exceptional service in the future!

Bedømt til 5 ud af 5 stjerner

Great experience

Made a family trip to China - Lillian did a great job organizing multiple stops, across many different cities for multiple generations of travelers.

Jeffrey, our tour guide, was fantastic. Immense breadth of knowledge, friendly and very accommodating to my family’s needs.

Ritz was helpful in every level of planning, from Visas to hotels and travel. They helped made this trip manageable and enjoyable.

4. juli 2024
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Besvarelse fra Ritz Tours

Hey Ianway,

Thank you for your wonderful review! We're thrilled to hear that you and your family had an amazing trip to China with us. We take great pride in providing exceptional service, and we're so glad that Lillian and Jeffrey hit the mark for you. We look forward to seeing you again soon!

Bedømt til 5 ud af 5 stjerner

Ritz Tours' Eastern Europe, 2024

We had traveled with Ritz Tours for our trips to UAE/Dubai and Thailand (2/2023) and Brazil and Peru (8/2023) and many trips to various parts of China for the past several years.
We enjoyed our trip to Eastern Europe coving six countries in May 2024. We are very please with our Tour Guide Mr. Wei Chen.
Our original flight was delayed and cancelled eventually. We arrived at the destination about four hours late with delayed luggage. Our Tour Guide gave us instructions, text messages, and helped us join the whole group ASAP. That was much appreciated.
He took excellent notes, gave us advance notices, and arranged our visits to different palaces and castles with great details and "precise" timing. Besides showing us three movies on the bus related to our trip, he also offered a brief review of the countries and cities, and told interesting stories with a great sense of humor. We have booked another trip to Turkey in the near future. Thanks! T&T

15. maj 2024
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Besvarelse fra Ritz Tours

Hey Thomas,

Thank you for your continued support. We are thrilled to hear that each and every trip with us has been exceptional for you! We appreciate your acknowledgment of Wei's outstanding service; we are fortunate to have him on our team.

We look forward to welcoming you to Turkey soon!

Bedømt til 5 ud af 5 stjerner

Great tour

Great tour. Guide was great. The ride was broken into segments that were very doable

6. maj 2024
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Besvarelse fra Ritz Tours

Hey Marianne,

We're delighted to hear you had a great experience with us. We look forward to seeing you again soon!

Bedømt til 5 ud af 5 stjerner

Meet all expectations

Hotel accommodation, itineraries and food arrangements are all above expectations. Knowledgeable tour guides are very helpful too.

27. april 2024
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Besvarelse fra Ritz Tours

Hey Joseph,

We're thrilled the trip exceeded your expectations! We can't wait to see you again!

Bedømt til 5 ud af 5 stjerner

Experiencing China

My husband and I are not tour people, preferring to travel independently. However, being active seniors with English as our sole language, we realized if we wanted to visit China it would have to be via a tour. Ritz Tours was recommended to us by a number of friends and we were fortunate to travel with two of them. The highlight of our tour was our guide, Ocean Hu. Ocean is a master story teller; we will remember his stories long after we have forgotten which dynasty ruled when. The local guides were also very good; enthusiastic about their regional area and very open to questions and explanations.

We visited China in an effort to learn more about the country and Ocean fulfilled this desire and then some. He is incredibly knowledgeable, warm, friendly, flexible, understanding of the different needs of the tour group, and kept his sense of humor under even the most difficult of circumstances. A born leader!

A couple of things we wished we had known prior to departure: the hotels are not air-conditioned until May and squat toilets are not for the faint of heart. Also a shout out to Lillian and Olga, who were extremely responsive and helpful. We returned to San Francisco with a much better appreciation of China today. So a successful experience!

4. april 2024
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Besvarelse fra Ritz Tours

Hey Martha,

Thank you for choosing us for your China trip! We are thrilled that your journey through China was memorable and enriching, and that Ocean Hu, along with our local guides, made it special with their captivating storytelling and knowledge. We are lucky to have them on our team. We're also glad Lillian and Olga could assist you effectively. We look forward to welcoming you on another adventure soon!

Bedømt til 5 ud af 5 stjerner

Trip to Japan

Gail Thompson
Ritz office in LA was very helpful and tour was generally good and Japan is has an interesting history. Tour can be improved by only including only the MOST important castle, temples and shrines. After a few days this becomes too much to enjoy and understand the history. I wanted to go to a tea ceremony and festival but this was not offered at all.
I felt that we needed to learn more about their culture. The town I liked the most was Kyoto. Our guide was nice and helpful but much of the information she shared on the bus and inperson could not be fully understood because of her accent. I know that it is hard to lose your accent so I suggested that a summary be given to us so we could read it for ourselves. I will recommend Ritz Tours to others.

28. april 2024
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Besvarelse fra Ritz Tours

Hey Gail,

We are delighted to hear that you had a great trip and found the inclusions satisfactory overall.

Thank you for your feedback about adding more variety. We will consider your suggestions for future trips. We are sorry to hear that you had trouble understanding the tour guide. It is very important to us that our travelers and tour guides can communicate effectively as such we have shared your feedback with our local partner.

Thank you for recommending us, and we look forward to seeing you again!

Bedømt til 5 ud af 5 stjerner

Excellent Tour of Japan!

We had a wonderful time in Japan with Ritz Tours. From their handling of flights to the local tour guide Fusako,who was accommodating and helpful. Great trip! Thank you!

8. april 2024
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Besvarelse fra Ritz Tours

Hey Luv2Shop,

So thrilled that you had a wonderful and seamless Japan trip with us! We look forward to seeing you again soon!

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