risegardens.com Anmeldelser 

Nearly six months later, no product and now no response

I ordered the Rise Loft in March. At the time of purchase, it was clearly listed as a preorder with an expected ship date in May. I understood that and was completely fine waiting until May.

May came and went with no shipment. Then June came and went.

When I reached out, responses were slow and mostly generic apologies about supply chain issues and delays. At one point, Rise Gardens sent me a free Sprouts Nursery and said we would receive a $50 credit toward products once the Loft finally arrived. I appreciated the gesture, but it did not solve the actual problem.

June ended. July passed. I continued emailing for updates, and eventually my emails were simply ignored.

At that point, I asked to cancel my order. That request has also been ignored.

Tomorrow is September. It has been almost six months since I placed this order and more than three months since the product was originally supposed to ship. I have paid for a product I still do not have, I cannot get a meaningful update, and I apparently cannot even get the company to acknowledge my request to cancel and refund the order.

I am now at the point of filing a dispute with my credit card company because I do not know what other option I have. When a company takes your money, fails to deliver the product months after the promised timeframe, stops responding, and ignores cancellation requests, it becomes extremely difficult to have any confidence that the order will ever be fulfilled.

Rise Gardens sent me an email asking me to review my experience with them, so here it is.

I’m done.

I have not received my last 2 orders. Customer service is nonexistent. The only way to contact them is through Chat which seems like its just AI nonsense. I love my garden but without the seeds its useless. I feel scammed.

Very poor response time from customer service. It takes more than 3 months for a shipment to arrive. The only plant that really thrives is lettuce. All other products are a waste of time. Very disappointed to say the least.

Moved up my renewal date and charged me $240 without my knowledge, despite several orders from the previous year unfulfilled. Straight up theft!!!! I already contacted BBB on them

I loved my Rise Garden to Start.

1. Customer Service is HORRIFIC.
2. If you get a garden, you'll need to replace parts eventually, but expect them not to be available, turning your investment into a $1,000+ stand that the lights work sometimes.

Did I mention customer service is horrific? I've gone back and forth with them since purchasing our garden on Nov 16, 2022. I've spent well over $3,000 with them, and they do not care or help people with their gardens.

Whatever you do, do not get one of their gardens. It's not worth it.

Items out of stock. Still haven’t received order placed months ago.

The whole experience has been awful. Many of the items I purchased I never received because they were out of stock, such as the add on trellis. And what I did receive took a very long time to fulfill. I should have gone with Gardyn.

I’ve emailed texted started to chat and I never got a response. I canceled my order. Asked for a refund. Still never got a response if I could give zero stars I would.

THE ABSOLUTE WORST CUSTOMER SERVICE.

I bought basic seeds in April. Nothing fancy. It was supposed to be shipped within 3 business days. It will be AUGUST tomorrow with no sign of shipment.

I have contacted customer service 16 times and received a response from only 4 of them where they give a runaround of “please expect shipment within 1-2 weeks.” After 2 weeks without shipment, I contact them then they ghost me again. THIS HAS BEEN GOING ON FOR MONTHS REPEATING THIS EXACT CYCLE.

Absolutely terrible.

I placed order #01-110458 on February 2, 2026 and paid $196.19 by credit card for hydroponic garden parts. More than five months later the order still has not shipped -- the status has been stuck on "getting your order ready to be shipped" the whole time, with no tracking, no updates, and no explanation. I would genuinely still like to receive the parts and grow my garden, but the complete lack of fulfillment and communication has been very frustrating.

Terrible customer service. Impossible to communicate with anyone that cares.
Have several outstanding orders months old now.
Still waiting for a replacement pump after they sent the wrong one.
At this point I’m considering just scrapping everything out and going back with Aero Gardens. Their products are on Amazon too.

Loved the garden disappointment thar they are 3 quarters behind on the pre paid monthly shipment s of seeds and nutrients spent thousands over the years . No return emails no nothing

Buyer beware !

I have not received two of my orders included in my annual membership. I have emailed used the chat bot several times and have received not word back from the company and am out of product that I need from my unfulfilled orders. Very disappointing.

2 Stars — Buyer Beware

The only reason I am giving Rise Gardens 2 stars is because I actually like the equipment itself. The garden system is nice and works well when you have the supplies needed to keep it going.

That being said, buyer beware when it comes to purchasing seeds, nutrients, or any long-term supply plan from this company.

I purchased both a 12-month plan and a 24-month seed and nutrient plan. As of the date of this review, they are now two calendar quarters behind on shipments. This is not a one-time issue either. I had the same type of problem last year.

Every time there seems to be another excuse — reorganizing, moving, delays, or some other reason — but the orders still do not show up. Meanwhile, Rise Gardens continues to sell garden systems online, including units that cost over $1,000, while customers who already paid for seed and nutrient plans are left waiting.

The frustrating part is that once they have your money, the customer support and follow-through are extremely disappointing. You should not have to chase a company for supplies that were already paid for, especially when those supplies are necessary to keep the garden alive.

In my opinion, the equipment may be decent, but I would not recommend relying on Rise Gardens for seeds, nutrients, subscription plans, or customer support. If you buy the system, be prepared to find your own seeds and nutrients elsewhere.

Buyer beware: the garden may be good, but the company’s fulfillment and support have been a major disappointment.

So far I am unhappy with my orders. The first order I had no problem getting the unit. The other orders I have had to contact support about my orders that I have still pending from January it is now July.

If your product is not available nor superb, your customer service better be. Your communication is amongst the worst. If a product is going to be delayed over a month, let the customer know. If your digital subscription is not working, let them know. I had to ask repeatedly and never did get the subscription nor the order.

I loved my rise garden and previously never had problems with the company. But I placed my order in April and it’s now July. I haven’t received my order or updates about it. I’ve reached out to the company multiple times to get status updates and eventually requested a refund. The continuous response I’ve received is my items should be out for shipping next month due to supplier complications causing delays. I was originally told May, then mid-May, early June, then late June. Now I have to report the company for fraud in order to receive my 400$ back on my card. I still yet to know the progress or location of my order. I hope the shipping delays will get sorted and I’ll be able to resume as a customer in the future. But I’m not pleased with how this has been handled and wish they processed my refund. I definitely would’ve left a better review had they’d been initially upfront about the expected delays and processed my refund upon request.

A portion of my order never arrived and it wasn’t until I reached out to Rise that I was told items were back ordered. They continued to be delayed beyond the anticipated time window and it took numerous requests for refund and cancellation to finally have this occur. I previously had great experiences with Rise, but that is no longer true. Seeds I did receive were not labeled.

I ordered a three level Rise 3 garden in February for just over $1,500 after tax. When I did not receive any updates on shipping after five weeks, I reached out to customer service.

What followed was months of frustration trying to communicate with a combination of canned AI responses and customer service reps who couldn’t keep track of the issue. It reached a point where after several broken promises I requested a refund, which was ignored. Customer service would respond telling me good news, it’s definitely going to ship soon as if I was not asking for a refund and expressing my frustrations.

One day the garden just appeared, no update or tracking number received and customer service actively telling me it hadn’t shipped yet but would soon.

Worse the garden is damaged and ugly. I specifically chose Rise over its competitors for the aesthetics, and on top of that for the amount of money spent I expect a good experience and a good product. The back panel on the unit is completely ripped off, the front wooden doors are scratched, and I couldn’t get all of the screws into the top shelf because of a bent metal piece. The documentation and registration also wasn’t working. When I reported these issues to customer service, they only addressed the barcode issue.

It’s not just the delays, but the horrible management of customers and the frustrating and saddening way customer service tries to exhaust and depress customers instead of providing a good experience. Do NOT purchase this product. Assuming you actually receive it, you are just in for frustration anyway.

I am very tired of customer service thanking me for patience they exhausted weeks ago. I just want some compensation for a very expensive product I will need to repair on my own since the company itself is just a cash grab.