Ripple Massage Beauty and Day Spa Anmeldelser 59

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our booking was a last minute thought whilst we were on a weekend at Surfers. Not only was the team at Ripple able to organise something, they also sent talented, professional and friendly therapists... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I've been using Ripple for several years now, both for myself, and as gifts for others. I absolutely love the convenience of having a massage in my own home - no fighting traffic, finding a car par... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Both myself and my partner work hard as well as run a busy home with a baby. Ripple Massage was the best thing we have done in a long time! Leishae was absolutely incredible, so friendly, polite and l... Se mere

Bedømt til 5 ud af 5 stjerner

Booked 3 therapists through Ripple Massage for my sister in laws Hens Day and what a great experience it was. All 3 therapists, Nick, Belinda and Indria, were on time, friendly and professional. Th... Se mere

Virksomhedsoplysninger

  1. Massør
  2. Negleklinik
  3. Apotek
  4. Wellnesscenter

Oplysningerne kommer fra forskellige eksterne kilder

Love an amazing massage? Our soul (and sole) aim is for our guests to be happy. Professional mobile massage & beauty that include free day spa treatments with every massage. Much more than an in home massage service, we create your own day spa oasis. Perfect for couples & hens party. Wide range massage styles, from hot stone massage, to pregnancy, relaxation massage to deep tissue. Or try a package exclusive to Ripple like the chocolate massage, honey or coffee spa treatments. Call now or easy book online. Free gift on inquiry


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

59 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

beautiful products

was given a gift voucher and received my parcel today. beautiful products and Ali had included a whole lot of extra products which was a really nice surprise.

22. februar 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Be warned total rip off.

Be warned total rip off.
Would not give any stars. Be warned this Queensland based company doesn't abide by minimum 3 year voucher NSW rules. Did not provide massages due to Covid. The company would not refund. Got absolutely nothing for the money.

6. oktober 2020
Uopfordret anmeldelse
Ripple Massage Beauty and Day Spa-logo

Besvarelse fra Ripple Massage Beauty and Day Spa

Many thanks for your feedback, however you have misrepresented your interaction with Ripple. Firstly, the voucher you were given has been able to be redeemed for spa products right throughout the pandemic, and you are still able to redeem it for these products. The voucher, prior to purchase, is displayed on the screen, and the terms and conditions, including the condition of sale that it is able to be redeemed for products, is displayed on the screen, in 12 point type. It is not hidden away in fine print on an obscure part of the website.

The purchaser has to read through these and manually tick a box to say they understand this before they are able to purchase the voucher.

Like many businesses, COVID has meant we have been unable to operate in our normal manner. We are not able to comply with the COVID SAFE regulations for massage under our business model in all regions. We have a legal obligation to provide a covid safe workplace, not only for our clients but also our therapists.

Consequently, all vouchers, as indicated at time of sale, are able to still be redeemed for the spa products.

Thanks again, but it is not okay to misrepresent your interactions with us. I understand that COVID has led to many business disruptions and changes, but in spite of these challenging circumstances, we have always operated within consumer law, and gone above and beyond to ensure those that have valid vouchers with us are able to redeem for the products.

Warm regards

Ali

Bedømt til 1 ud af 5 stjerner

Horrific Experience!

Horrific Experience!
We booked and pre paid for 5 of us ladies for 1 hour pamper packages as part of a hens weekend away. We booked and paid for them in Feb for April however due to covid had to have it canceled. The only option we were given was to put it in a gift voucher. Now restrictions have lifted in Qld and when I went to rebook Ali said they weren’t operating and not looking at operating in the future. When I asked for a refund she refused saying the only option was to redeem on spa boxes. When I said we don’t need spa products we just either want what we paid for or our money back. Ali was so rude and again replied the only option is to redeem on spa product boxes. Once I looked to find what was in these boxes on the website I was shocked to see nothing was listed of displayed. Clearly she would send all her left overs of stock. It’s left such a bad taste in our mouths and so disappointed as Covid -19 period has been so hard on so many people. Now we have had $600 stolen from us.

25. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Such a great business

Such a great business. This is the third time we have booked with them. Have had to postpone our booking with them due to travel restrictions, we usually book each year. Ali was so supportive and helpful given the circumstances with rescheduling next year. They added on some complimentary treatments and went out of their way to make sure we were looked after and informed. Love em.

30. marts 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Compassionless with disgusting customer service.

Absolutely disgusting customer service! We booked for a hens weekend at the start of April '20, during such time beforehand the Coronavirus pandemic resulted in travel being restricted. Our group lives 5hrs away from Ripple Massage, and therefore we were making a specialised trip to the coast. When we had to cancel our trip, Ripple refused to show any compassion and refused to provide a cash refund for the services we had paid in full for. We are now left almost $500 out of pocket, with no resolution. We have been told that despite the pandemic and travel restrictions, their policy will only give us vouchers to use within 3 years (again we live 5 hours away... it was a special one off trip).

24. marts 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thank you ripple great experience all round 😊

I had a massage with Vanessa today , one of the best massages I have had she worked on areas I have trouble with giving them a little more TLC was so relaxing , and the best part is they come to your home so you don’t have to drive afterwards you can just sit back and relax. Will definitely be doing this again !!

24. februar 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Satisfaction Guaranteed!

I visited this place and I enjoyed the massage. It's a WOW! I felt like a queen with their amazing and professional services. They have both a friendly environment and staff. All I can say is "Satisfaction Guaranteed".

18. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thank you Ripple Massage!

Both myself and my partner work hard as well as run a busy home with a baby. Ripple Massage was the best thing we have done in a long time! Leishae was absolutely incredible, so friendly, polite and listened to our needs relating to our massages. We were far from disappointed! We had the one therapist for 1.5 hour package each and will definitely not stop organising at home massages in the future only with Ripple Massage! Thank you so much!!!

17. oktober 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

My experience with ripple was that it…

My experience with ripple was that it looked very professional and legit on the website BUT I was left very disappointed with the quality of products used on my very expensive treatment. As a beauty therapist myself, I found the products to be cheap and NASTY, the "green clay mask" felt horrible on my already dry skin and the lady doing my facial was using Aldi skin products on my face (not happy) as this was sposed to be a 5 star experience.
Ali the owner was very short fused and snappy when I called her and told her about my experience with ripple. Not professional at all like I first thought when booking.
I would never book again through this company or recommend them to anyone.

7. oktober 2019
Uopfordret anmeldelse
Ripple Massage Beauty and Day Spa-logo

Besvarelse fra Ripple Massage Beauty and Day Spa

Thank you for your review. We cannot find any record of your name in any of our bookings.

The green clay mask we use is a cleansing hand made mask made with high quality Australian green clay and purified water.

We don't use Aldi products.

I'm not sure that it was Ripple that you booked with. I have never had a discussion with any client that complained about the quality of our beauty products, certainly not one that mentioned we used Aldi products on them.

Perhaps another company?

Thanks Ali, Owner Ripple Massage

Bedømt til 5 ud af 5 stjerner

Really had a great experience with Ripple

Really had a great experience with Amy from Ripple Massage yesterday. Ripple massage was prompt to my request, flexible and efficient when I needed to make a change and the massage itself was 10/10. Amy was attentive to my requests, professional, very skilled and was super friendly. I relaxed immediately and felt great today. Thanks Amy, and Ripple Team.
Andrew

14. juli 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thank you Ripple

I have a neuro degenerative disease called Multiple Systems Atrophy. As a result of this, one of my major problems is stiffness and
rigidity in my body. I need to have regular
massages by a trained therapeutic massage therapist, to assist with this problem

I recently had to find another massage therapist, because I was in respite while my
husband was recovering from his shoulder surgery.

When I rang Ripple, Allie was very friendly
and accommodating. Before long, I was booked in for my first mobile massage.
Leesha was very friendly. She made me feel very relaxed and comfortable from the start, and she had an excellent technique from
beginning to the end. I had several more massages after that and each one, was just as good, if not better, than the last.

I also had a Facial, Manicure and Pedicure.
Terry was lovely, funny and made my face
spring back to life again. My nails looked great after my manicure and pedicure. I received a lot of compliments about how lovely my nails looked, especially by my , husband and the staff at the residence where I was staying at Helensvale.

Thank you Allie, Leesha and Terry, for
making eight weeks of respite, much
more bearable because of all of you.
I would not hesitate in using this company
again.

25. juni 2019
Uopfordret anmeldelse
Ripple Massage Beauty and Day Spa-logo

Besvarelse fra Ripple Massage Beauty and Day Spa

Hi Pam, oh what a lovely review. Thank you so much, we loved coming out to you and I know Terri and Leesha loved coming and doing the mobile massage treatment in your care facility, as well as the beauty treatments. We feel we were lucky to have you as a client, always so lovely. We wish you well with your recovery and thank you again. Ali :)

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