I bought a RidgeMonkey Sandwich Toaster XL recently and the product itself is brilliant. Unfortunately, I one of the hands shattered after closing it too hard which isn't a great start as it was onl... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely fantastic service from RidgeMonkey. I contacted RidgeMonkey regarding spare parts a while back. The parts wasn't in stock at the time. RidgeMonkey took my details and said that they would... Se mere
Virksomheden har svaret
Unbelievable fast response and resolution to my issues. I emailed on a Friday night and got an email back at 8:10 on Monday morning with a fix to my problem without any problem. Couldn't recommend the... Se mere
Virksomheden har svaret
Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Kontaktoplysninger
Storbritannien
- 0151 486 7070
- info@ridgemonkey.co.uk
- ridgemonkey.co.uk
4,5
Fremragende
312 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Power bank wouldn’t work
Power bank wouldn’t work. After 2 emails then a phone call. A week later got a email back saying they are short staffed because they are on holiday. Waste of time. Binned it a went and got a fox power bank. Waste of my money. Lesson learned
2. februar 2026
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Replacement for broken part.
Excellent service from Adam.
He helped me so so much .
I received my replacenent part quickly.
He was fantastic.
16. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great and prompt response to my enquiry.
18. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Fantastic customer experience
Had an issue with a product bought through a reseller. I had seen on forums to contact ridge monkey directly because of their great customer service.I contacted them and with the help of Adam from ridge monkey, the product was replaced with no fuss and I got the replacement within a couple of days. I am amazed by their customer service and willing to go above and beyond to help out their customer. If you considering a ridgemonkey product their service is beyond reproach.
Paul
16. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Professional speedy service
Fantastic service from start to finish..
Had an issue with a trusted product I had purchased..
Had exceptional service from Jess who responded to my concerns straight away.
Returned the product, came back repaired in less than a week.
Fantastic.
19. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Replaced stove
The stove l brought failed after 23 months but Ridge Monkey replaced it free of charge with no quibbles. Very efficient and helpful service.
11. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Fantastic customer service from…
Fantastic customer service from ridgemonkey. I sent a email as 1 of quad connect stoves would not not work. I emailed ridgemonkey and within 2 days a spare filter was sent out to me for free.
12. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
It’s a bit of a mixed review in that…
It’s a bit of a mixed review in that the turnaround of the parts ordered was very good however the communication from the co. I felt was poor as it took 2 days to respond initially then no response at all to a further email and the next I heard was from DHL to say the parts were on their way but I would not this stop me using them again
12. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service. Please let us know how we could have improved your experience with our customer service team.
Fantastic customer service
Fantastic customer service, sorted out a problem very very quickly.
11. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Outstanding customer service
Outstanding customer service, they are always ready to help.
12. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Het support team heeft mij zeer goed…
Het support team heeft mij zeer goed geholpen en snel ook ben zeer tevreden
11. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding customer service.
I am always 100% satisfield with the…
I am always 100% satisfield with the approach to the customer.
Roman Bakeš
9. februar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Recently purchased an Echo bait boat…
Recently purchased an Echo bait boat and had an issue with the screen however, Ridgemonkey communicated everything well and sent me a new screen once my faulty one was returned in no time at all allowing me to get back out on the bank quickly. Thank you
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Hinged Fry Pan Repair
I have owned and recommended Ridgemonkeys hinged fry pan, which we use frequently both at home and whilst camping. It's a terrific piece of kit that doubles as a compact oven. It beauty is in its design and quality of production. In addition to cooking it saves a huge mess which can occur when frying. 10/10.
Unfortunately after years of use one of the detachable handles cracked and I feared having to replace the whole thing. Ridgemonkey Service Team to the rescue, spares were available at a sensible price to repair.
Service was exceptional as was delivery agent DHL. Highly recommend both the product and service centre for spares. Again 10/10
Thanks all concerned.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Had a problem with a product
Had a problem with a product. They told me it had a 2 year warranty which i didn't realise, and replaced the defective parts without issue. First class service.
28. januar 2026
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Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great customer service reply back to me…
Great customer service reply back to me very quickly
And answered my questions.
Thank you. Ridgemonkey.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great transaction from start to finish
Great transaction from start to finish
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Jess is the best
Service of ridge monkey is really great!
Jess from customer service did on excellent job helping me with some gaskets for my hunter 750(great compact baitboat btw;)
Very friendly helpful and quick response!
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.