Zoomo - Melbourne Anmeldelser 32

Definitely stay away. I rented a bike to get uber eats delivery from Zoomo cambridge on Wednesday 17th May.
On Friday, May 19, the brakes of the bike broke down and I made an appointment with the Zoomo service for Monday, May 22. I took the bike to the zoomo cambridge branch on monday and the related employees repaired it and delivered the bike in a short time.
I went to the zoomo cambridge branch on Monday, May 29, and delivered the bike with all its parts (key, spare battery, battery, lock and lock extension cable) without any problems, and the person working there accepted the return without any problems and took delivery of the bike.
I received an e-mail on June 3rd that 100 pounds of bond and 85 pounds of damaged were deducted from my deposit due to the fact that I delivered the bike incomplete and damaged.
I said it was a mistake and they should check it out.
Afterwards, I received an e-mail that the rim of the bike was delivered damaged, and I sent an e-mail asking them to prove it because I was sure that I had delivered the bike without any problems.
A few emails later they sent me a photo of a broken rim from another bike and only the rim part was visible.
The date section was cut off in the photograph taken as evidence, so it did not provide evidence, and the bike with the broken rim in the photograph they took was definitely not in a condition to be ridden. On the day I made the return, I drove the bike to the store and delivered it without any problems.
I replied to the e-mail again and wrote that this bike does not belong to me and I asked for a real photo of the bike in full and uncropped history.
I absolutely do not accept this situation and I will complain to the legal authorities.
I delivered the bike the way I received it, this is absolutely nothing but deceiving people.
I will tell everyone around me about this situation so that they stay away from Zoomo.

They pay for their 5 star reviews on google they give new members a $50 discount off next payment to get their 5 star rating before they find out what they are really like, they will also change the contract you sign with them when ever they feel like it to scam you even more, there brakes are beyond crap that are cheap $30 brakes and that's the whole brake system not just part of it and they not even good for a week before they need maintenance done to them which with my bike they have refused to do maintenance for 4 months now which was part of our agreement before they changed it and took that out of it and now they saying coz they are growing and got more customers now and making more money they have to put U the price to have better customer service, lol there is no such things as customer service there, they treat you like crap and scam you they are only nice when you first go in to get your money then try to upsell you and when you don't go for the up sale that's when they really change and show their true colours

I was delivered my Zoomo Sports ebike at my home on September the 15th 2021.
I was told by the manager of the store(Jordan), that it was assembled straight out of a box? For something that was considered brand new? it was in substandard rough condition, arriving with scuff marks and scratches and dints on the paint work.

I remember the tyres being dirty on the day of delivery and when I questioned it? I was told that it had been road tested before its delivery? that I believe, because the odometer displayed 5km, this was far from a brand-new bike, but more so a used at best case scenario.

The chain continuously falls off and has been defective from day one.
Furthermore, to add to my disappointment, there was brake fluid leaking from the right side brake fluid reservoirs, and the rear breaks were grinding very loudly, which were faulty.
I had to take it back the next day for repairs to the Melbourne store.

There was never an apology from the rude manager he just wasn’t interested.
I pointed some of these issues out on the day to the delivery guy who was the store manager, but he just dismissed it and told me he was in a hurry to leave and complete other deliveries of bikes with his van?

This is a $3000 bike I paid for and so far the customer service has been nasty and the condition of the bike initially has been appalling and substandard.
The bike continued to be faulty and I had to repeatedly take it back for repairs.

Not to mention the senior bike mechanic, had very limited, to very poor knowledge of diagnosis to repair the bike and often had to consult elsewhere for repair advice and sometimes would even deny that I had bought the bike in for repairs.
I was sold a lemon!

The service bookings for the bike were always cancelled and changed on very short notice with appalling excuses.
Parts like mud guards were not available in stock and I had to wait months for one to arrive.

Not to mention the delivery date wasn't on time and it had to be pushed back a week.

Finally! after lengthy heated disputes and arguments and numerous email exchanges, I returned the bike to the store and I got a full refund of my money back.

I would not recommend buying a Zoomo Sport, its heavy and a sluggish ride and it’s a complete waste of money.

Cycle Quality & Service: Not Great (Battery gets disconnected very often on the road, unfortunately the mechanics gave a try 2 times and couldn't fix it.). Also, when I got a flat tire I was told that the mechanic is not available next day, hence I have to wait one more day to get fixed)
Price: Excellent (Gave me 2 weeks free deal)
Ride Experience: Good (Riding is smooth and comfort)

Amazing quick service from Melbourne City. The fellas went above and beyond looking after my needs.

Jordan was a great help! He was polite, provided me with all the options and got me up and running in no time. Thanks for the fantastic service!

The process was easy and the staff were ready and willing to answer any questions that I have. My only grip is that after I gave a good ride from my substription the saddle just wasn't right and gave me a bad saddle sore. I would suggest if they provided multiple options for the saddle would be great. Other than that the eBike worked as marketed.

Shop staff said that i would have to pay another week of rental fees when i was looking to return the bike one day early. Even car rentals are not that strict and inflexible with their returns. I understand that different businesses have different policies but this policy in particular, never again rent from zoomo. Staff seemed more interested with flirting with other female customers than helping me with my issue too. Very unprofessional.

Polite and helpful staff, reasonable price, rapid reservation and pick up

Awesome service and great bike (rent / classic)
Thanks to the Melbourne shop team!