Email, call backs , any response is absolutely quick completely helpful and educational always putting our company needs and wants and more importantly always willing to help and calling to check on u... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Isis was very helpful in providing assistance over the phone. I ran into a few hiccups on my end and she was quick to call me back and ensure I was taken care of. Thanks to her I had a pleasant experi... Se mere
A week ago Luke helped us troubleshoot our Ricoh 1000 and found the CTL board needed a new carriage replacement. He helped us remove the old CTL Board viturally and carriage. A week later he helped us... Se mere
James was very helpful throughout the entire carriage unit install. There are so many steps that I couldn't have done it alone. He gave extra insight throughout the process so I understood what I wa... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Ricoh DTG provides a complete ecosystem of products designed to offer profitable DTG solutions for every budget and skill level. Every Ricoh DTG printer empowers users to print crisp, high-resolution images in vibrant, eye-popping colors. Delight your customers and earn repeat business by creating customized t-shirts, hoodies, shoes, tote bags, and more. The possibilities are endless.
Kontaktoplysninger
1000 Brioso Drive, 92627, Costa Mesa, USA
- 8776262538
- info@ricohdtg.com
- ricohdtg.com
4,8
Fremragende
1 t anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very knowledgeable and easy to follow…
Very knowledgeable and easy to follow there instructions
22. april 2025
Uopfordret anmeldelse
Eddie's been super helpful in getting…
Eddie's been super helpful in getting my printer up and running! Extremely knowledgeable, patient and a pleasure to work with!
17. april 2025
Uopfordret anmeldelse
Luke Gallyot was so very helpful
Luke Gallyot was so very helpful. He helped me get the printer working again, andf the seen I needed updating and was there to help me with that. It was the very best service I have recieved from Ricoh since I bought the machine. Thank you again.
A very Happy Customer
4. april 2025
Uopfordret anmeldelse
muy amable me ayudo hacer mi cita
31. marts 2025
Uopfordret anmeldelse
We had a hard time when our equipment stopped working.
We have a hard time when our equipment breaks down because of our location outside of the continental US, but Ricoh DTG has really been helpful. The customer service is fantastic and we we're blessed with great help, patience and professionalism. Thank you Isis and team for everything!
20. marts 2025
Uopfordret anmeldelse
Best customer service !!
I've been given the best customer service so far, easy going guys and down to help in any way. Eduardo Razo has been the tech that has been there for me helping with the setup and following up to see if I'm good to go.
25. februar 2025
Uopfordret anmeldelse
Eddie was fantastic and professional.
13. februar 2025
Uopfordret anmeldelse
EVERYONE on the team is amazing
EVERYONE on the team is amazing, Luke did everything in his power to help me get my printer back up and running. I had clogs and electrical problems and this man stayed on zoom for 2+ hours walking me through everything. These people on the team are just genuine guys that wanna help you understand their products and keep pushing like it should. I wanna thank everyone on the team, even the techs that helped me with my clogged carriage. Shoutout Eddie on helping me install. Keep killing it guys, appreciate you TONS!
11. februar 2025
Uopfordret anmeldelse
I am extremely unsatisfied with the…
I am extremely unsatisfied with the entire process. To start off the sales rep Don absolutely did not go over the product in detail. I learned upon on boarding it could never be powered down the brand new Apple computer I purchased would not work.
I have had nothing but issues since we turned the printer on it has never printed without leaving a white heathering. I have gone back-and-forth with Luis and Eddie playing email and phone tag. I have sent Shirts to Luis to help troubleshoot with no urgency Shirts were in his possession for over a week. I have lost customers and this machine does not print to the standard I was sold on.
22. oktober 2024
Uopfordret anmeldelse
The Best Customer service Ever
The Best Customer service Ever ! They are all wonderful ! Eddy and James are both fabulous! They are super helpful and they go above and beyond !
20. december 2024
Uopfordret anmeldelse
I had an outstanding experience with…
I had an outstanding experience with both the technician (Eddie) and sales representative (David). The technician is quick to resolve any issues, demonstrating exceptional knowledge and expertise, as i'm still learning the process. The sales rep took the time to understand my needs and recommend the perfect DTG printer. I'm truly satisfied so far with my purchase.
5. december 2024
Uopfordret anmeldelse
James Lee did a fantastic job virtually…
James Lee did a fantastic job virtually helping me get new desktop connected to the Ri1000. James also updated Firmware and ANARIP software. He was very polite and patient throughout the entire process! Thank you for everything! Ricoh has a great team of techs!
10. januar 2025
Uopfordret anmeldelse
Excellent support for our new Ri-4000.
Excellent support for our new Ri-4000.
8. januar 2025
Uopfordret anmeldelse
Derek is knowledgeable and has great…
Derek is knowledgeable and has great customer service.
27. november 2024
Uopfordret anmeldelse
Solid support team willing to help
The support team is really knowledgeable and they are always trying to find a solution.
Nowadays it's hard to get personal support so having this kind of service makes a difference. Good work Luis and Luc. Thanks for your help
6. december 2024
Uopfordret anmeldelse
Why I’ll Never Buy Ricoh Products Again
My experiences with Ricoh are far from good. Their lack of updated driver support has rendered my perfectly functional Ricoh laser printer useless. Despite having just installed a new toner, the printer is now unusable because Ricoh refuses to release updated drivers.
To make matters worse, their customer service is unhelpful. Instead of addressing my concerns, they simply directed me to the outdated driver section of their website, which offers no solutions. It’s frustrating to see a company abandon their products and customers in this way.
I’ll never buy anything from Ricoh again and I don’t recommend them to anyone.
18. november 2024
Uopfordret anmeldelse
James Lee did a fantastic job virtually…
James Lee did a fantastic job virtually helping me install my print head and maintenance station. He was very polite and patient throughout the entire process! Thank you for everything! Ricoh has a great team of techs!
1. november 2024
Uopfordret anmeldelse
Luke Gallyot has been a ROCKSTAR!
Luke Gallyot has been a ROCKSTAR!! He has helped me through all my troubles since day one. It's always a pleasure working with him.
4. november 2024
Uopfordret anmeldelse
Great customer service
28. oktober 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.