ResumeLab Anmeldelser 

pretty good and convenient

Muy buena plataforma, ágil y de fácil uso

I am truly frustrated with your service and how do you solve the problem. You ResumeLab subscribed automatically for 10 monthesonly give 5 monthes subscription to me. And also at even atvery begging you only give me one month back. WHERE ARE THE OTHER 5 MONTHES?


Following is my review my last review.
--------------------------
I feel deeply hurt and disappointed by this experience. Life is already hard for me, and this situation has made it even worse. On February 19, 2024, I paid €2.95. Then, without my approval, they automatically charged me €24.00 monthly for 10 monthes for subscription. This is absolutely unfair and shocking.

I reached out to them via email and explained my dire financial situation. Both of my parents are battling cancer, and we are struggling to pay for their treatments. On top of that, I suffer from long-term pain and depression, requiring medication just to get by. Despite explaining this, they dismissed my refund request and said the fee I paid was "small."

To make things worse, when I reported this issue to my bank, they informed me of a 500 Kr fee—something I only found out after filing the report. This has made an already bad situation even worse.

Why is this happening to me? I am only asking for what is rightfully mine. I shouldn’t have to pay for something I never used. This feels like the world is against me. I just want my money back. I just want to alive cause my parents still need me.

I feel deeply hurt and disappointed by this experience. Life is already hard for me, and this situation has made it even worse. On February 19, 2024, I paid €2.95. Then, without my approval, they automatically charged me €24.00 monthly for 10 monthes for subscription. This is absolutely unfair and shocking.

I reached out to them via email and explained my dire financial situation. Both of my parents are battling cancer, and we are struggling to pay for their treatments. On top of that, I suffer from long-term pain and depression, requiring medication just to get by. Despite explaining this, they dismissed my refund request and said the fee I paid was "small."

To make things worse, when I reported this issue to my bank, they informed me of a 500 Kr fee—something I only found out after filing the report. This has made an already bad situation even worse.

Why is this happening to me? I am only asking for what is rightfully mine. I shouldn’t have to pay for something I never used. This feels like the world is against me. I just want my money back. I just want to alive cause my parents still need me.

I have been using Resumelab on and off for two years now and have always found them to be my go-to choice when I'm in need of a smart and professional looking resumé.

However, I strongly suggest that you do something about the constant error that I encounter when trying to cancel my subscription!

'There’s a problem on our end
Please try again later or write to us at resumelab . com and we will help you cancel your subscription.

We’re sorry for any inconvenience.'

^^ This has already cost me around 23$ and despite having written you, my subscription remains active!

Kind regards,

Easy to try and cancel if you have to. I only canceled because I am unemployed.

Qualidade enorme de opções para customizar o curriculo

You must pay.

The service is well done, with something to improve.
For example they could add a feature to automatically translate your CV in different languages, since there's a feature to do so.

It will only change the template language, but not the content.

Aplicación muy amigable y con multiples opciones para elaborar tu currículum. Muy completa.

if you forget to cancel the 2,4$ inscription u pay 24$ a month and it's written in small letters so that u don't know about it.

easy to use with different formats.

Fue fácil y rápido de realizar

Great UI but there should have been option to select half star as well while building CV.

My experience with ResumeLab has been extremely frustrating. Since May 2024, I've been charged for a subscription I never actively used. When I discovered these charges, I immediately cancelled the subscription on November 5, 2024.
I've repeatedly requested a full refund for all charges since May, as I never used the service. My profile even contained incorrect personal information (wrong name), proving I never accessed it. Despite clear communication, ResumeLab's customer service has been unhelpful and unresponsive to my specific concerns.
Initially, they offered to refund only €11, then €23.95 for November 2024 alone. This is unacceptable given the months of unused service I've been charged for. Their responses seem AI-generated, ignoring the details of my situation and requests.
I've cited German consumer protection laws (§ 312g BGB) to support my case for a full refund, but ResumeLab continues to sidestep the issue. Their poor customer service and refusal to address my legitimate concerns have left me with no choice but to warn other potential customers.
I urge ResumeLab to review their customer service practices and provide a full refund for services never rendered. I expect them to contact me directly to resolve this matter promptly.

Update to my previous review:
I appreciate that ResumeLab has partially addressed my concerns by refunding the charges. However, there are still unresolved issues:
ResumeLab has not responded to my request for €210 compensation for the inconvenience caused, including having to cancel my credit card.
Their response did not address all the specific points raised in my original complaint.
While I acknowledge the refund as a step in the right direction, I'm disappointed that ResumeLab hasn't fully resolved all issues or provided a comprehensive response. I urge the company to:
Address the compensation request
Provide a more detailed response to all points raised
I remain open to further communication to resolve these outstanding matters completely. Unfortunately, I find myself compelled to use this platform to obtain an appropriate response from ResumeLab. My direct communication attempts have so far been met with automated, AI-generated replies that do not address my specific concerns. I hope that this public review will motivate the company to seriously address my open questions and provide a personal response tailored to my situation.

Helped write resume but thats all I needed

Dejar los planes mas económicos

Let's see... the company says that the unauthorized enrollment of a monthly subscription was announced before, during and after the initial 2 weeks subscription. But the doubt remains--where? Where in God's good earth was it announced that I was being enrolled in a monthly subscription? I still can't find it.

Wait! There's more. Then they say that the money has been reimbursed. What they don't say is that it's not being reimbursed entirely and that for them to agree to reimburse 72% I've had to email them over 10 times. Are you going to reimburse the other 3 months I did not subscribe to and didn't receive any service for? Or should I keep emailing your costumer service people?