Quick and efficient service they say absolute rubbish. I contacted this company February 16th to have my washing machine fixed. I was told for £139 my washer would be fixed in 48hrs, what a joke. Fast... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arriv... Se mere
Virksomheden har svaret
I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done... Se mere
I just wanted to say that I had my enquiry dealt with in a very calm, patient, informative and excellent customer service from Senior Advisor Carl Beattie, who took the time to explain everything in d... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.
Kontaktoplysninger
7 Pine Court Business Centre, 36 Gervis Road , BH1 3DH, Bournemouth, Storbritannien
- 03334432315
- help@repairandmaintain.com
- repairandmaintain.com
4,0
God
169 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent communication
Excellent communication. Went out of their way to get a convenient time for engineers visit. Engineer was polite, efficient and knowledgeable.
26. juli 2023
Uopfordret anmeldelse
Very disappointed
I would not recommend this company. I set up a plan in May 2023 they have not repaired my appliance. They have been sending me texts saying that the parts are being ordered. An engineer came for a total of 10 minutes and told me my appliance was not working.
Before paying any money make sure they have the parts in stock. That is their catch phrase waiting for your parts.
I am still waiting for a contract via email and don’t event have a reference number.
6. juni 2023
Uopfordret anmeldelse
Besvarelse fra Repair and Maintain
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you've experienced with your appliance repair process.
I have located your repair request, and we do acknowledge that there has been an unexpected delay in receiving the necessary parts for your dishwasher. We understand how essential it is to have a properly functioning appliance, and we genuinely apologize for any inconvenience this may have caused you.
I can see the team have already arranged a return visit to fit the parts required. In the meantime, we understand the frustration of being unable to change the cycle on your dishwasher, and we deeply apologize for this inconvenience.
Regarding the terms and conditions, we are sorry that you haven't received them promptly. It is vital for us to ensure our customers have all the necessary information. We kindly request you to contact us at 08000882430 or email us at support@springplans.com so we can quickly resolve this matter and ensure you have the required details.
Your satisfaction is our top priority, and we are committed to providing you with the best service possible. We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes to enhance our services.
Thank you for choosing Spring Plans. We look forward to resolving this matter promptly and restoring your faith in our services.
Kind regards,
Ben @ Spring Plans
I Was very pleased at the speed and…
I Was very pleased at the speed and efficiency with which my repair was booked in and carried out. I would definitely recommend repair and maintain.com
5. juli 2023
Uopfordret anmeldelse
really straightforward service
really straightforward service. Very helpful. Engineer helped iron problems out which took the stress out of it
17. juni 2023
Uopfordret anmeldelse
All good
All good, really quick in getting tradesman round and no problems at all, would use again.
3. maj 2023
Uopfordret anmeldelse
Excellent service would recommend to…
Excellent service would recommend to anyone
4. maj 2023
Uopfordret anmeldelse
P0lite and friendly all good
3. maj 2023
Uopfordret anmeldelse
Good contact centre access
Good contact centre access, phone answered promptly and appropriate service provided. The technician came in the time specified, was polite and efficient. Sorted the leaking valve.
20. april 2023
Uopfordret anmeldelse
They were quick to come out and very…
They were quick to come out and very friendly. Repair was done quickly with no mess. Recommend getting a payment plan as this avoids large payments in the future. Very affordable prices for both the plan and the initial repair
19. april 2023
Uopfordret anmeldelse
Very professional my washing machine …
Very professional my washing machine was fixed .Iam happy with it
28. februar 2023
Uopfordret anmeldelse
Be very careful with this company
Be very careful with this company. Called them to have my washing machine fixed - Very pushy to get a cover policy started and then later on told me that the current fault will not be covered by this cover.
later when I called to cancel the cover because the property was being sold - they cancel immediately but don't offer any refunds for monthly or quarterly payment plans even though they just charged me a few days ago. I won't have any cover from them but they keep 3 months worth of premium!!!!
3. april 2023
Uopfordret anmeldelse
Besvarelse fra Repair and Maintain
Thanks for supplying your information.
I am sorry to hear that you are unhappy with your experience with us.
We always aim to everything we can to assist our customers, but unfortunately pre-existing faults are not included under the plan.
I have passed your feedback onto our customer services manager to look at ways we can improve our service going forward.
Kind Regards
Ben @ Spring Plans
Although it took a while due to spare…
Although it took a while due to spare parts not being available this service does what it says on the tin.
23. marts 2023
Uopfordret anmeldelse
Really helpful company in your hour of need
Really helpful company. Sent an engineer swiftly and everything was fixed quickly and efficiently. Would definitely recommend
28. marts 2023
Uopfordret anmeldelse
Good service
Very prompt service dealing with washing machine repair. Unfortunately, the machine couldn't be repaired but arranging a replacement was easy and straightforward. Good service.
17. marts 2023
Uopfordret anmeldelse
Really very good can't fault them quick…
Really very good can't fault them quick with repair
22. marts 2023
Uopfordret anmeldelse
They diagnosed the issue and were able…
They diagnosed the issue and were able to fix it quickly
9. marts 2023
Uopfordret anmeldelse
Very good prompt response
Very good prompt response.
Very efficient.
12. januar 2023
Uopfordret anmeldelse
Very good communication and throughly…
Very good communication and throughly professional service.
14. december 2022
Uopfordret anmeldelse
Really prompt and efficient response…
Really prompt and efficient response when our washing machine broke down
15. december 2022
Uopfordret anmeldelse
Hotpoint Washing Machine Repair
Spring plans were originally going to send someone from Hotpoint in just over a week to fix my washing machine. When I said that wasn’t good enough they arranged for a visit from a Hotpoint engineer the next day. He did a great repair job. Thank you.
17. november 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.