Great communication, clear guidelines of what could and couldn't be included in the skip, really easy to book and the lady on the phone was really helpful in aiding us decide what size skip we would r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Efficient service, initial call were helpful explained how everything worked. All sorted in minutes. After reviewing my waste again called to asked for a 8 yard skip. After a minute or so they cam... Se mere
We have had 3 skips now from this company (digging out footings for an extension) and they have gone out of their way to provide an excellent service, with both drop off of empty skip and pick up of t... Se mere
Virksomheden har svaret
I was under the impression my skip would be with me early in morning. I had arranged for family to help me. When calling to confirm the said time, I was informed it would not arrive till the aftern... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
REM Waste is a waste management company that manages your skip hire and grab hire waste needs. We cover the whole of the UK and predominantly service the commercial and construction market. We can provide you with an effective solution to dispose of your waste while saving you money on projects. Get in touch today to find out more out how our service can help you.
Kontaktoplysninger
Third Floor 207 Regents Street, W1B 3HH, London, Storbritannien
- 08008085475
- feedback@remwaste.com
- remwaste.com
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 36 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This is a broker of skips and not the service provider
This is a broker of skips and not the skip operator. I ended up paying more than double (£580 instead of £280) - it felt bad when I say the prices of the real operator online. Invest a bit more and search for the real operators; you'll end up paying much less.
Besides, as a broker of skips, the service was decent.
6. maj 2026
Efficient Very efficient on the phone sorted out…
Very efficient on the phone sorted out very quickly
12. maj 2026
Misleading and theft
I was mislead about price and when I cancelled when I found out I was mislead and ask for refund they said no problem after abit of to and fro but we came to an agreement for a full refund but nxt day they didnt give me a full refund. Update they sent me an invoice where it states no full refund only part of it was refunded.
5. maj 2026
Besvarelse fra Remwaste
Hi,
Thanks for getting in touch and sorry you're unhappy.
Just to clarify on the refund. You might have heard our agent say they will process it on our end, next day — once we process it on our side, card refunds typically take 3–5 working days to clear back into your account, depending on your bank's processing times. They don't appear next day, and unfortunately that part is out of our hands once the funds have left our system.
If it hasn't landed after 5 working days, please email us with your order reference and we'll investigate immediately.
Kind regards,
REM Waste
Good Experience
Very pleased. After a first hesitation I came back to REMwaste who advised me , answered all my questions and dealt with me courteously.
Everything explained well and in detail.
2. maj 2026
Besvarelse fra Remwaste
Hi Lorraine,
thank you so much for coming back to us and for taking the time to leave such a kind review. It's lovely to hear that the team answered everything clearly and made the process feel straightforward — that's exactly what we aim for. I'll pass your feedback on to the office; it'll genuinely make their day. Whenever you've got another project on the horizon, we'd love to help again.
— The REM Waste Team
Good service
Quick, accurate and easy communication. Good delivery and pick up process. Professional staff at all stages of the process.
6. april 2026
Uopfordret anmeldelse
Do not use
What ever you do, do not use these cowboys. They say one thing, take your money, then tell you "5pm on Monday still counts as Monday". I wouldn't care, but the bloke who delivered the last skip - from a completely different company - was great, unless like these shysters
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Remwaste
Hi Nigel,
Sorry the timing didn't land where you were hoping.
For context: our standard delivery is an all-day time slot — i.e. any time during working hours on the agreed day. We always try to accommodate AM or PM preferences where we can, but specific times aren't guaranteed and that's set out at booking.
If something else went wrong on the day, please share your booking reference and we'll look into it properly.
Kind regards,
REM Waste
Large company uses local skip suppliers but can't control what they supply
I phoned a local number and it rerouted to REM based in London. I prefer transparency. I ordered a 6 yd skip with a drop door. This wasn't the cheapest quote, but they stated they could supply one in a week's time. I duly waited but the company they used Watts scrap metal turned up with a skip without the drop door saying they didn't have one. I had to chase for a refund which I received, the difference in price for a standard skip. For the delay of a week I was given £12, which given it was more expensive than others I was not impresssed with. To be fair they did arrange a prompt collection.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Remwaste
Hello,
Thank you for taking the time to share such a detailed account, I'm sorry the experience didn't live up to what you were quoted. Ordering a specific skip and receiving a different one isn't the standard we want any customer to have, and I can understand why the goodwill offered didn't feel proportionate to the inconvenience.
We do sometimes work with a network of local suppliers to give the best coverage to our customers, but that doesn't change our responsibility for what's delivered on the day. We'd genuinely like to look at this again properly. Please could you email customerservice@remwaste.com with your booking details so we can review what happened end-to-end and see what more we can do? Thanks again for the honest feedback — it's the only way we improve.
— The REM Waste Team
Very professional and efficient…
Very professional and efficient service. Would definitely use again.
15. april 2026
Besvarelse fra Remwaste
Thank you for your kind feedback. We’re pleased to hear you found our service professional and efficient. We really appreciate your support and would be delighted to help again in the future
Very helpfull no probs at all.
14. april 2026
Besvarelse fra Remwaste
Thank you for your feedback. We’re pleased to hear everything was helpful and hassle-free. We really appreciate your support.
Efficient and helpful service, much appreciated.
I found ordering the skip simple and straightforward and your agent very efficient.
On the day the skip came on. time and the driver was most helpful and friendly and gave us advice on the loading of the skip.
7. april 2026
Besvarelse fra Remwaste
Thank you for your kind feedback. We’re pleased to hear ordering was simple, the skip arrived on time, and our team was efficient and helpful throughout. We really appreciate your support.
Teresa was really helpful and guided me…
Teresa was really helpful and guided me through the process. And super pleasant phone manner.
13. april 2026
Besvarelse fra Remwaste
Hi Marine,
Thank you for your kind feedback. We’re so pleased to hear that Teresa was really helpful and guided you through the process, and that her pleasant manner on the phone made a positive impression. We’ll be sure to pass your comments on to her. We really appreciate your support.
very perlite on phone sorted permit…
very perlite on phone sorted permit out x delivering Thursday very good service
10. april 2026
Besvarelse fra Remwaste
Thank you for your feedback. We’re pleased to hear our team was polite and helpful on the phone, and that we could get the permit sorted for your Thursday delivery. We really appreciate your support and are glad you were happy with the service.
A most professional company
We have had 3 skips now from this company (digging out footings for an extension) and they have gone out of their way to provide an excellent service, with both drop off of empty skip and pick up of the full ones. We had arranged for concrete to be delivered and asked for the last skip to be collected urgently. Remwaste came to the rescue and nailed it. I can truly recommend them to you as a reliable and professional company.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Remwaste
Thank you so much for your kind words and recommendation. We’re delighted to hear that our team could support your project and provide the service you needed, especially with the urgent collection of the final skip. We always aim to be reliable, responsive, and professional, so it’s great to know that came through in your experience. We really appreciate your support and wish you all the best with the rest of your extension project.
The skip was delivered and collected on…
The skip was delivered and collected on time. I would use them again.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Remwaste
Hi Lynyvanily,
Thank you for your review! We’re glad to hear that your skip was delivered and collected on time and that you’d choose to use our service again.
We appreciate your feedback and look forward to helping you in the future.
Kind regards,
The REM Waste Team
Outstanding service
Outstanding service, straight forward customer support, it’s first time hiring from this company but I won’t be the last . Thank you for the service today . See you soon!
7. april 2026
Besvarelse fra Remwaste
Thank you for your review! We’re thrilled to hear that your first experience with us was outstanding and that our customer support made the process straightforward.
We really appreciate your kind words and look forward to assisting you again soon!
Kind regards,
The REM Waste Team
Really easy to deal with and very…
Really easy to deal with and very helpful! Thank you!
Sue
27. marts 2026
Besvarelse fra Remwaste
Hi Sue,
Thank you for your review! We’re thrilled to hear that you found our service easy to deal with and helpful.
We really appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
The REM Waste Team
Avoid - expensive and incompetent
I had a really frustrating experience with this company. I paid over £500 for a skip, only to be told later that they hadn’t applied for the required permit in time, despite me emailing them to let them know this needed to be done in good time. The council needs 5 working days - I’ve had many skips before.
The only time I got any clear information was when I chased them by phone, and that’s when I found out they had missed the permit cut-off. As a result, I’m now left without a skip and unable to get one until after the bank holiday, which has completely disrupted my plans.
To make matters worse, I’ve had to request a refund, and I’m being told it could take up to 10 days to process, after they’ve already taken a significant amount of money upfront.
Overall, very poor communication and service. I would not recommend based on my experience.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Remwaste
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused, particularly regarding the permit application and the impact this had on your plans. This is not the level of service we aim to provide.
We also appreciate your concerns regarding the refund process. While refunds can take several working days to complete, we understand how inconvenient this is and are sorry for the delay.
Your feedback is extremely important to us, and we will be reviewing this internally to improve both our communication and processes moving forward.
Kind regards,
The REM Waste Team
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