remedyliquor.com Anmeldelser 

My order I still DO NOT have it’s been over a month! remedy liquor will not help me they tell things that are contrary to the lies that REMEDY LIQUOR
If you are into being lied to, slow delivery, bad customer service, and maybe never get your order the Remedy is for you!
However, if you want honesty and quick delivery then run from remedy liquor because that’s not going to happen
I can not recommend remedy liquor

Don’t buy from them! Wasted a lot of money. Ordered a bottle for my wife they sent it through FedEx. FedEx on delivery writes bottle broke cannot deliver. Never got refunded both from Remedy nor for the 25 bucks shipping from FedEx. I hope this helps others not to be scammed.

Based on my horrible experience, I believe this business has ZERO integrity. In my case, I purchased a Michter's sour mash bundle or two regular sour mash bottles and one sour mash barrel strength. Guess which bottle I did NOT get? When I bring the issue to their attention, they have NO desire to resolve the issue. They simply state that I received the right products. HOW? When you have an extra ONE HUNDRED AND FORTY DOLLARS and the BOTTLE in INVENTORY? Steer clear of this store!

Poor customer service.
Shipment arrived missing more than half of the order. Eventhough insurance had been purchased, my order still has not been replaced. There is no phone number for customer service; You have to file a claim via email and it takes days to get your email answered.

So disappointed. I dont know when I would get my money back. Gonna file a dispute with my credit card issuer.
Not recommending this place!!!

If I could less than 1 star I would. I did not receive what I ordered. Sent pictures of the order. Was told that their warehouse shipped correctly. My photo absolutely showed what I unpacked. DO NOT BUY FROM THIS COMPANY.

Remedy liquor did a presale on line for the wild turkey gold foil. The charged my card over a month ago then this week emailed me some BS lie about one of their packages being damaged. If this was true the distributor would have made the order whole. Being in the alcohol business for over 10 years I know this is a crap excuse. They over sold their presale allocation, didn’t get the number of bottles they thought they were, kept customers money for a month and simply offers them an I’m sorry and a canceled order. No here is a gift card for the inconvenience, here are some more allocated bottles we could offer you, nothing but poor customer service. I will be sure to include this negative review on every site possible, as well as within the numerous bourbon groups im in and share my experience on the bourbon pod cast I’m in. DONT BUY FROM REMEDY. They take your money and give your BS excuse when your bottles don’t arrive. Don’t believe me read the numerous reviews here and on FB of how they have screwed customers over. It also states in your email there is no estimated restock date. So remedy plans to keep your money for another 1, 2, maybe 6 months before they restock. Sounds like a great company to do business with. They can keep their product and their poor customer service. I’ll take my business elsewhere.

I placed an order for two bottles of Patron EL Alto Tequila. Never received the shipment because it was damaged in transit. Remedy verified with FedEx; it was a total loss. But because I had it to be held at an access point, they claim I voided my protection plan. How was it damaged in transit never made it to the access point. Mind you, I had a previous order that a bottle crok was damaged and one bottle was not received. They only offer a store credit. That should have been my sign. Now, because I requested a chargeback for the damaged order. Remedy sent me an email thst said my account was deviated.

Unacceptable experience with an online order from Remedy Liquor. I ordered 6 bottles and package protection. UPS damaged the shipment en route, self-reported their damage, and Remedy refuses to apply the package protection to replace this order. They claim I voided the protection because I elected to pick up the package after a missed delivery attempt. The package never made it to the pickup point. Avoid this scammer retailer.

Buyer beware. I received my order, which I specifically ordered for the limited edition cooler that came with the bottle. The cooler arrived cracked and remedyliquor refused to mitigate the situation: “I've reviewed the details of your order and the photo of the damaged cooler with our team.

While I understand it's disappointing to find a crack in the gift box, we are unable to offer a replacement or coverage for this. Our records show that package protection was not purchased for this order. Furthermore, even in cases where protection is active, it is designed to cover the spirits themselves rather than the decorative gift boxes or coolers.”

I ordered two bottles of scotch from Remedy Liquor online. For one of the two, they sent me completely the wrong product. The website showed a more expensive, hard to find bottle, and what they sent me was a cheaper, much easier to find bottle. It was from the same company, but an entirely different product line. I emailed them to point out the issue and they told me that they would do nothing because the website states "packaging may vary." This is not a difference in packaging - it's a completely different product, That's my last order from Remedy Liquor!

Stay away from this online store! Their customer service Sucks!!! I never received my order and contacted the store to help me because they sold me a protection plan, however they contacted FedEx and received some response from them. However I never accepted any packages and signatures FedEx provided were fake. I understand that the store is mot liable for a carrier, but they chose them as their shipping option and also I was almost forced to buy a protection plan. The bottom line is this store is not customer oriented.

Terrible experience buying online. First order shipped fine, but the next order I placed on 5/1 and have had no updates. They are using an AI customer service platform (Richpanel) and I've only gotten automated or generated replies. The order hasn't shipped and no human response. Will be submitting a chargeback and hope this review helps someone else.

I ordered a Woodford Reserve Derby 152 bottle of bourbon and requested a $30 engraving "Golden Tempo".

It was on the back of the bottle, crooked as well.

I have to agree with others. 1 star is too many.

Worst customer service experience and a BIG RED flag for anyone trying to order online with them. First they charge a huge amount on shipping and then will ask for additional insurance to cover for their products. Finally when support is needed they will make excuses to deny any refunds.

I bought insurance for my order, $100 cognac bottle with two glasses. I received the order with a broken glass and I want to return the order. Remedy only offer $10 instead to accept the return. Horrible customer service.

For many years i purchased from Remedy Liquors with only minor problems that were rather quickly resolved. That is no longer the case. The deals are decent but their customer service is horrible. They do not respond to complaints. I had one that was ignored for 4 months although i sent them several requests to respond to me. Finally, I asked my credit card company to do a charge back to try and get their attention. Avoid these guys.

Ordered 4 bottles on line, and was damaged during shipment. Paid the insurance charges offered by remody liquor. Shipment was returned to sender(remody liquor). Was only partially refunded, as said only 3 broken bottles were returned to them. How can that be, they were all broken during shipment. Was charged a restocking fee 5%, the full shipping price, and $15.00 return fee. Unbelievable I didn't receive any of the shipment, and cost me $91.00. Never ever buy from this online store...

I ordered a Bruichladdich Black Art 11.1 on Dec 27 at a promotional price of $250. After holding my money for a full month, Remedy issued a silent refund with zero explanation, and an email asking for why this happened was also ignored.

The most frustrating part? I know for a fact that other customers who ordered this bottle WEEKS after I did received theirs. This wasn't an "out of stock" issue; it was a failure to honor my order while fulfilling later ones.

I sent FOUR emails between Jan 16 and Jan 22 asking for an update. Not a single one was answered. To be ghosted for 10+ days and then given a refund for a bottle that is now $400 more expensive elsewhere is the worst "customer service" I've experienced in the spirits industry. Avoid this shop if you actually want to receive what you pay for.

Buyer beware and read the reviews! I don't know what's happened to Remedy Liquor as it used to be one of my favorite online retailers for whisk(e)y, but in the last few years something has drastically changed and all the 1 star reviews show that... new, terrible ownership/management maybe? Their customer service is horrid and basically non-existent. They are rude, combative and non-responsive. They don't reply to emails in a timely manner, they've removed the contact form from their website and they will not take phone calls on online orders. They ignore what you put in the special instructions field when you order, and print it and include it in the box when shipped, almost like they're pointing out that they intentionally ignored your request. The only thing they have going for them is price, which only goes so far with such horrible customer service. They cancelled and refunded my most recent order after I kept asking when it would ship. They replied once to several emails saying the item was delayed, recently restocked and I'd get tracking info "soon". Around 2 weeks later I started emailing them daily asking when it would ship and all I got back was a refund email, no explanation, no apology. Bottom line - they don't care about their customers' experience and all you have to do is read their online reviews (especially their replies to complaints) to see that proven. Beware, look close and be careful with these folks. Everything you need to know is in these reviews. 1 star is far too generous a rating for the horrible service Remedy Liquor provides, if that word even applies.

I ordered four special bottles of vodka. They emailed me back and refunded me for one bottle and said the other four would ship I never received any of the bottles and when I inquired about it, their excuse was, I didn’t buy the protection for the package. I never received an email saying the package was on the way or anything. This company is a complete joke and rip off. They never responded to my inquiries for days on end. I feel like all Air is trying to make extra money on their package protection plan. We’ve never had anything taken from our front door porch.