Relxtime Anmeldelser 

So far, and I say so far because this is our 5th Inflatable hot tub. The other 4 were different brands and quit working. 1 would never heat amd was returned. This one however does heat up and quickly. The bottom is soft amd cushion unlike the others as well. If I had one thing to say is that I wish the walls were more firm. Another unnamed brand you could sit on the edges without it sagging. Otherwise this is an excellent tub. Time will tell once the weather turns colder to see how it keeps up with the heat. (It is set up in the garage, not directly outside)

My order came in a timely order, was well packaged and quality of products is great! Ordered the inflated and insulated cover set direct from the website and the hot tub from Amazon bc the size I wanted was sold out on Relxtime website. Had to wait on electrician to install my outdoor plug where I needed it. Hot tub - good quality so far on day 1 of use; it heated within 20 hours with ambient temp at 70’s and water temp at 67 to start. Got chemicals balanced yesterday and hopped in it this morning; all works as should. Filled it to min line until I can see the level when in it and def can add more water. Left some room for air expansion too bc it’s going up to 80 and sunny this afternoon so will see how that goes; I’ll update as things go along here! So far so good!

My product does not work I tried to reach out

So retrieve hot tube followed all maintenance instructions, loved it , intill I came out one day and it was flat found leak at a seam at the top, used patch supplied by relax time , did not work. So trying to fix , but enjoyed will it lasted

Its under 6 months old, heater went out and 3 weeks later its starting to loose air. Trying to get the company to warranty it is a joke. Don't buy one. Not worth the money. It sucks.

Quick service

First of all, that your company sells oval inflatable, hot tubs is a huge plus. It fits where I needed it to where nothing else would. It is good looking, easy to set up, sturdy, and works well. I would recommend relax, time inflatable hot tubs to others.

ordering my first hot tub was easy and on sale. the instructions are great and all the listed accessories were included. hope to finish setting it up soon.

Super fast shipping & well packaged with clear instructions. The spa is made with high quality materials and is nicely designed, fitting our need for a compact footprint with pleasing aesthetics. Looking forward to many hours of enjoyment!

Hot tub arrived quickly and worked well for two weeks. A small hole developed on the top seam and I attempted to fix it with the provided patch kit following the online video. It did not work because of the location of the hole. I sent photos to relxtime with a description of everything I did to attempt fixing. I received no response after a week. I reached out again and it took another 5 days for a response. They told me to use the patch kit which already didn't work and to patch it with special glue that I needed to purchase and they would reimburse. Then they said if I had any questions to reach out to them via phone. The number they provided was my own cell phone number. So I immediately responded via email that it was my number they sent and to please provide me with the correct one. No response for a week. I got the glue and followed the videos and the tub still does not hold air. I paid for two weeks of use and now I have a large useless tub. Not sure what is worse, the product or the customer service.

Fast shopping packed nicely,its been nice to enjoy as a pool also made this summer special relax time is the best....

Really enjoy the hot tub so far. Great product.

Delivery was faster then expected.
Was well packed and nothing missing.
Instructions were easy to follow.

I sent this message the day we got the hot tub and have not heard a work.
We received the hot tub but it looks like we are missing the hot tub mat. Also don't know if we were supposed to get an air bladder but we did not. Please get back to me as soon as possible.

We like the hot tub but are disappointed we have not received a response and would appreciate a reply.

Purchased a Relxtime two person inflatable hot tub. Arrived on a Saturday, set it up the next day following instructions exactly. After inflation and set up I filled it with water and it immediately began to leak from the bottom pipe fitting area. I have been in contact with Relxtime customer service, obviously in China and find that their solution is to send me written direction for troubleshooting and turning me into an unpaid technician. Quality, apparently zero, customer service rating, I guess depending on how good a technician I am which is also a zero.

Wrong shape. Had to return it and repurchase instead of just an exchange. Taking forever to get my refund!

Products are great! Box arrived very damaged so I'm not sure if the hot tub inside is OK. It's too hot to put it up right now though

Relxtime is a super product. East setup, great to relax in, customer service answers the phone and you speak to a human. We have purchased 4 so far. Two as gifts.