My son purchased a lemon if a bike on 25/3. He had it back twice to be repaired and the third time it broke he returned it back to the store 17/5 and was told refund in 4 business days. It is now 13/6... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
ordered a bike almost 4 months ago and I was following it up pretty much every week and they were promissing me that the bike will be ready by end of the following week but that never happened and wh... Se mere
Virksomheden har svaret
Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden.... Se mere
Virksomheden har svaret
Easy to navigate website, I purchased a new wheel set for my road bicycle. Happy with product. Fitted perfectly. Fast delivery and lots of communication. Thanks you Reid bicycles.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business.
Kontaktoplysninger
Bridge Road 483-485, 3121, Richmond, Victoria, Australien
- (03) 7036 1910
2,9
Middel
8 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Chasing refund…
My son purchased a lemon if a bike on 25/3. He had it back twice to be repaired and the third time it broke he returned it back to the store 17/5 and was told refund in 4 business days. It is now 13/6 and no sign of refund, store just refers us to the online support (no phone number). Online support does not respond! This company is such a scam, do not touch!
13. juni 2023
Uopfordret anmeldelse
Great product
Great product. Easy online purchase. Delivery took longer than expected but that’s understandable at the moment. Easy pickup from Richmond store.
17. juli 2022
Besvarelse fra Reid Cycles - Richmond
Thank you for your review.
Kind Regards
Sam
Purchased a vintage bike for my 16 year…
Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden. Pumped tyre again and flat again next morning. Was sent a new tube and after taking nuts of wheel the basket frame snapped. Was then sent out wrong size basket frame. After emailing again was sent the right size frame but as l went to open box with the tube in it, have now got the wrong size tube. We are now in mid Feb and still no bike for my daughter. They are very prompt with sending out the products but little care is taken sending out the right product.
15. februar 2022
Besvarelse fra Reid Cycles - Richmond
Hi Travis, I am deeply sorry to read this. I will reach out now to get you back on the road ASAP.
Quality bicycle parts
Easy to navigate website, I purchased a new wheel set for my road bicycle. Happy with product. Fitted perfectly. Fast delivery and lots of communication. Thanks you Reid bicycles.
1. februar 2022
Besvarelse fra Reid Cycles - Richmond
Glad you like the bike!
Never received my Bike
ordered a bike almost 4 months ago and I was following it up pretty much every week and they were promissing me that the bike will be ready by end of the following week but that never happened and when it got ready the colour was completely different with the one on the website and I had to wait for another 4 weeks to get the new one. Very bad customers service and they never even apologised for the delay and I had to refund my money eventually.
I am not satisfied at all!!
29. januar 2022
Uopfordret anmeldelse
Besvarelse fra Reid Cycles - Richmond
Hi Mahsa,
I am deeply sorry for this experience. The delays were caused by circumstances beyond our control. I understand this is very frustrating when waiting for an order. Should you wish to give us another try I invite you to contact us at support@reidcycles.com.au.
I ordered a ladies bike for someone as…
I ordered a ladies bike for someone as a birthday present, when I went to assemble the bike there were no peddles, not impressed.
8. december 2021
Besvarelse fra Reid Cycles - Richmond
Hi Wayne,
I'm really sorry that your order was delivered with the pedals missing - this is obviously not up to standard.
I can see that we sent out the replacement pedals for you within 1 business day of being made aware of this issue.
Once again, I sincerely apologise for the hassle.
If there is anything further that I can do to turn your experience around, please let me know!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had my product in 2 days fantastic
21. november 2021
Besvarelse fra Reid Cycles - Richmond
Hi Linda,
Thanks for your review!
I hope you enjoy your order :-)
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
The bike is amazing and the service was…
The bike is amazing and the service was INCREDIBLE! The only downside is my bike was instantly making clicking noises between changing gears. I was told I have free checking for a month so hopefully this still applies outside of lockdown. Overall happy with the experience though!
19. oktober 2021
Besvarelse fra Reid Cycles - Richmond
Hi Ellie,
Thanks for your review!
It sounds like your bike might need a quick gear adjustment - please get in touch with us and we can help.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.