Reid Cycles - Adelaide Anmeldelser 24

TrustScore 2 ud af 5

1,8

Pulteney Street 230, 5000 Adelaide, South Australia, AU


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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Customer service is an absolute disgrace-literally the worst I've ever encountered anywhere. Bought an e4+ escooter and the throttle needs replacing. Contacted via website numerous times without the c... Se mere

Bedømt til 1 ud af 5 stjerner

Tell lies on how a bike can be used don't honour there warranty. out right bunch of wingnuts

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

i just got my bike/tract 3 my wheels where buckled badly to the point i cant ride it the forks weren't put together properly. like co mon i put the forks together but there was no point bc the wheels... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Customer service is deplorable! Would never purchase from Reid again.

Virksomheden har svaret


Virksomhedsoplysninger

  1. Cykelbutik
  2. Sportsbutik

Skrevet af virksomheden

Reid Cycles began in 2009, with the sole intention of providing Australia's best value bikes. We do this by cutting out the middlemen and selling high-quality bikes direct to the public. Designed by Australians for Australians; we create trends by combining fashion, function and quality. To this day our bikes are ridden by over 400,000 Australians. In 2013, we sold our first bike internationally. Today, Reid bikes are available in more than 20 countries around the world.


Kontaktoplysninger

  • Pulteney Street 230, 5000, Adelaide, South Australia, Australien

  • (08) 8227 0011

1,8

Under middel

TrustScore 2 ud af 5

24 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 1 ud af 5 stjerner

Customer service is an absolute…

Customer service is an absolute disgrace-literally the worst I've ever encountered anywhere. Bought an e4+ escooter and the throttle needs replacing. Contacted via website numerous times without the courtesy of a response, told on Facebook that someone would look at my issue after me leaving several negative comments and weeks later, I've heard nothing. Got an expensive escooter gathering dust in my garage. Shocking and wouldn't recommend at all

30. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Job done

Quick order, even quicker delivery! Just like it should be!

27. juni 2022
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Chris,

Thank you for leaving us a review and glad to hear you got the bike in a prompt delivery time!

Happy riding,

Steve

Bedømt til 1 ud af 5 stjerner

Tell lies on how a bike can be used…

Tell lies on how a bike can be used don't honour there warranty. out right bunch of wingnuts

3. juni 2022
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Trent, I am really sorry to see this has happened. Our lifetime warranty on frames and rigid forks certainly covers manufacturing faults and defects. We also guarantee all our parts for a period of two years. Unfortunately, fat bikes are not designed for jumping or drop-offs. We are happy to help you with the repair should you wish to attend the store.

Bedømt til 3 ud af 5 stjerner

check the bikes before u send them of

i just got my bike/tract 3 my wheels where buckled badly to the point i cant ride it the forks weren't put together properly. like co mon i put the forks together but there was no point bc the wheels were bent to the point where the disc brakes were rubbing i mean for a $800 bike i expect better like a bike with straight wheels. ive had to wait an extra week for a spoke tool to come in before i could get to work and back

24. marts 2022
Uopfordret anmeldelse
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Brad, I hope you have a great first ride. Let us know how you go!

Bedømt til 5 ud af 5 stjerner

Minor work, great response

I called in unexpectedly with a minor request. I paid for the new part, and the work was done at no cost. Good attitude all round.

13. marts 2022
Uopfordret anmeldelse
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Thanks for sharing your experience!

Bedømt til 5 ud af 5 stjerner

Outstanding toddler bike

We received the bike for our 3yr old son by courier. The delivery was fast especially since coming from SA to WA during COVID-19 lockdown. The bike is top quality and it was easy to put together. My son loves riding his bike. Will buy again from Reid Cycles when he goes up a size. The bike is much better looking than your basic bikes from big chain shops and stands out in the crowd..

9. november 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Jayney,

Thank you for your review.

I'm so glad to hear that you've had a wonderful experience.

Happy riding to your son!

Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199

Bedømt til 5 ud af 5 stjerner

Great service E bikes

Great service
Helpful staff

8. juni 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Rusty,

Thank you so much for your review.

Happy riding!

Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199

Bedømt til 5 ud af 5 stjerner

overall service excellent

overall service excellent
Website easy to use, well done all at Reid Cycles

24. april 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Jim,

Thank you so much for your review.

Happy riding!

Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199

Bedømt til 5 ud af 5 stjerner

Great guys to deal with,

Great guys to deal with,
Very helpful in trying to choose the correct bike .
Have told friends to go there , & they were also happy with the service they received

Cheers
Shane v

15. april 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Shane,

Thank you so much for your review.

Happy riding!

Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199

Bedømt til 4 ud af 5 stjerner

Fat bike is great tires are massive…

Fat bike is great tires are massive go’s anywhere great on the beach delivery was in the time frame all good

29. marts 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Craig,

Thanks so much for your review!

Happy riding!

Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199

Bedømt til 2 ud af 5 stjerner

Customer service is deplorable

Customer service is deplorable! Would never purchase from Reid again.

14. februar 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi there,

Thank you so much for taking the time to write us a review.

We make it a point to be known for customer service, so this situation caught us a little off guard.

Would you mind reaching out to me at bec@reidcycles.com.au with your order number and some more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.

Thank you so much, and I look forward to hearing from you!

Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199

Bedømt til 3 ud af 5 stjerner

I initially purchased the rapid for…

I initially purchased the rapid for commuting around the suburbs in Adelaide. It performs very well and does what it says. It's 'Rapid'. However, the components do become easily chipped and worn, very worn. Chain slips especially when changing gears quickly. At times, I have had the chain come off in busy traffic. Gets dirty. I only wish Reid attached a decent chain guide to stop this from happening. Literally, it's a road bike. At times you may very reach 60-75km per hour.

31. januar 2021
Reid Cycles - Adelaide-logo

Besvarelse fra Reid Cycles - Adelaide

Hi Ben,

Thank you for your review.

I'm really sorry to hear that you have had some issues with your Rapid.

We do offer two free services within the first 12 months of purchase, you are welcome to book into the Adelaide store to see if there is anything further that they can assist with.
https://www.reidcycles.com.au/pages/adelaide-bike-shop

Kindest regards,
Bec T.
eCommerce Customer Service Manager
REID CYCLES
03 9314 9199

Bedømt til 5 ud af 5 stjerner

I purchased a Bicycle and it was…

I purchased a Bicycle and it was delivered within a short amount of time to my nominated address. The Bicycle was as described in picture online and the whole process was easy from start to finish. I received a tracking number and would highly recommend Reid Cycles Adelaide for your next purchase.

overall 10/10 service and fast delivery, times where as described on website for interstate shipping.

21. januar 2021
Bedømt til 5 ud af 5 stjerner

Xmas pressie for granddaughter

Went instore to have a closer look & service & help was informative but they did not have my colour in stock but was advised could order my colour online. I ordered online & received my order in 2 days & this was 2 weeks out from Xmas. My granddaughter loves her lilac push-bike xx

18. januar 2021
Bedømt til 5 ud af 5 stjerner

Great shop

The guys at Reid cycles were great, very friendly and easy to deal with. I purchased a cruiser bike and the whole process was easy.

13. januar 2021

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